This hotel seemed to be really nice & decent. The room we were in was beautifully & tastefully decorated. I was really impressed with all the lighting options in the room too. Free fresh cookies in the hotel lobby upon check-in. A pool & a hot tub available. Free hot breakfast buffet included in the morning. However, when I went to the washroom, there was this shockingly cheap one-ply toilet paper, that was so thin, it was like tissue paper & it was see-through (see pic). The toilet paper was very rough & we could see wood chips in it. It was like barn door toilet paper. Whoever orders supplies for this hotel - please do not cheap out on the toilet paper, as that one tiny detail can cheapen the entire experience for your guests. I know you probably think you are saving the hotel money, but you will end up losing the hotel money in the long run, with unfavorable reviews, and less bookings. The beds were comfortable, but definitely not queen sized, even though the standard room advertises that there are two queens in there. I have a queen size, I am aware of the size, and the beds in our room were definitely double beds (see pic). It was nice to have hot brunch in the morning included in the price. We arrived for brunch just after 9 am, but sadly some of the food was cold. They had scrambled eggs & sausages, which were nice & hot. But the hash browns & waffles were cold, so that was a little disappointing, despite everything else being good. Lots of coffee, a variety of juice, toast, mini muffins, refrigerated fruit & yogurt, cereal, etc. Also, the staff working in the brunch room were very attentive & provided excellent service. I would have given this rating a 5 out of 5, but the hotel lost a couple of starts in my mind, over the appallingly cheap toilet paper, and the couple of breakfast items that were cold. Also, odd that they would not advertise the room as having 2 doubles, instead of 2 queens. I would stay here again, but I would sure hope they have better toilet paper next time. If they still have this shockingly cheap toilet paper on our next visit, we will not be returning to this hotel.

We arrived at the hotel in the morning, we planned to leave our luggage in storage and go for a walk. We were greeted by a smiling and kind reception representative, one of whom speaks Spanish. They were happy to inform us that our room is ready. We received detailed explanations about the hotel and its facilities.
The room we got was large, clean, spacious, a small balcony towards the mountain view.
The room has two very comfortable large beds. Spacious bathroom. There is air conditioning (we mainly used the cooler). There is a fridge.
The hotel has a pool with a water slide, we didn't get to use it. There is a small gym (it wasn't enough for our son so he went to a city gym). There is ample parking, free for hotel guests.
Buffet breakfast, a selection of things ranging from cornflakes to Belgian waffles, we did not find a similar meal in other hotels we stayed at on this trip.
The hotel is at the edge of the town, towards the exit to Banff, convenient for going on trips, if you don't have a car it is less convenient in terms of access to the center.
In front of the hotel there is a shop where you can rent bicycles.
In short, we really enjoyed our stay at the hotel and highly recommend it.

We were happy with our choice to stay at the Pocaterra. Front desk staff were friendly, room was clean and cozy, the pool and got tub area seemed clean and well maintained. My only complaint, and it’s really not a huge deal, was that the blanket on the bed was quite thin and light, and the hair dryer didn’t work too well. Still really enjoyed our stay though!