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About
4.5
#8 of 29 hotels in Canmore
Location
Cleanliness
Service
Value
Whether you are looking for your next family holiday, a corporate event, or a weekend getaway, we offer a great option for each and every one of our guests. All stays include a daily free hot and cold breakfast buffet, free parking, free Wi-Fi and of course amazing mountain vistas. Pick from one of our hotel rooms or suites; in the Pocaterra Inn & Waterslide rooms you can enjoy stunning views of the Rocky Mountain surroundings with your family or enjoy the luxury of curling up with a special someone in front of your in-room fireplace. All of our superior rooms and suites are air-conditioned and all rooms feature the modern amenities you deserve including a refrigerator, microwave, fireplace, coffee maker, HD Television services and much more. We understand your pet is part of the family, so pets are welcome at the Pocaterra Inn & Waterslide (additional fee, maximum of 2 pets per room).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Filipino
Location
1725 Bow Valley Trail, Canmore, Alberta T1W 2W1 Canada
Pocaterra Inn & Waterslide
1,447 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
They have a good process in place with disinfectant at the entrance and by the elevator. They don’t perform house keeping, so don’t enter the room. You just ask for new towels and we left the garbage outside the door. We stayed 3 nights and I always saw somebody wiping door handles and other surfaces. Instead of a breakfast buffet, we got a simple brown paper bag snack, which worked even better for us. The hotel is within a 15 minute walk to grocery stores and restaurants. There is an outside seating area which we used for social distance socializing with friends. Staff was very helpful with various requests. Only drawback is the close location to the highway, hence only 4 stars.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Jul 13, 2020
Thanks for the great review Datschie. I am delighted to see that you enjoyed your stay with us.
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This is it! The first hotel we stayed at where we don't have a single complaint or even helpful suggestion. They just seem to be doing everything right.
Their staff were warm and helpful from the moment we arrived (and it probably didn't hurt that they directed us to the variety of free soft cookies and beverages for arriving guests).
Our rooms linens and towels were very clean, well made and felt good to use. This might be the first hotel room we stayed in with wooden floors and it makes the space feel much more comfortable and clean (note that wood floors are much worse for sound-transmission between rooms if they aren't installed with that goal in mind, but we never heard other guests moving around, so: well done)!
There was an excellent selection of items to choose from for breakfast (even for us vegetarians).
Oh wait we do have one suggestion for them: It seems like the waterslide needed more water flowing down it . When descending at speed, it felt like one could get a bit tripped up by a drier spot and get unexpected 'shoved' into the slide tunnel wall. (It might be less of a problem when more people are using it as each person splashes around a bit more water onto the walls.)
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide
Responded Oct 9, 2021
Thank you for staying with us, Colin. It is fantastic to hear that you enjoyed your room, the pool, and the daily complementary breakfast. We will definitely be passing your comments on the slide to our maintenance team to see how we can improve on that. We appreciate you sharing those with us.
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Checking in was easy and the staff were really nice. The rooms were updated and very comfortable. The hot tub was clean and perfect after a long day of travel, and the water slide was fun for both kids and adults alike. The complimentary cookies were a nice touch and breakfast was great! On an added note, we forgot some food in our fridge after checkout and called the front desk staff who grabbed the food from our room and saved it until we were able to pick it up later in the afternoon. Now that's some great customer service!
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW_Canmore, General Manager at Pocaterra Inn & Waterslide
Responded Mar 8, 2020
Thanks for your great review and the five star rating StephenkS4859VK. I am delighted to see that you enjoyed our hotel and the service of hotel employees. Thanks again for sharing your experience with us.
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The hotel was cute and clean! The staff we encountered were friendly and kind, the pool looked nice but we didn’t get a chance to go swimming unfortunately. The hotel buffet was mediocre for the nightly rate. We booked a double queen room with a mountain view, it was at the back of the hotel and was pretty quiet. The only complaints I have are minor, like our door wouldn’t close properly so we had to slam it every time we came in and out of the room. Then the issue we had was with the guest laundry, when I booked the pocaterra part of the reason I booked it is because it advertised guest laundry. When we got back to the hotel I started two loads of laundry (there’s two washers and two dryers) it didn’t seem busy with only one dryer running. However that was only the beginning.. their dryers need some serious TLC/repair because we had to run one load of laundry 3 times (at 50 minute cycles for 1.25 a LO cycle). For our laundry not to come out dry. My husband came back to our hotel room at 11pm and we had to quietly hang clothes anywhere we could in hopes they’d dry for the morning. This caused us to have to slam the door closed as for the issue mentioned above which woke up our 1 year old.. I’m not sure if I’d stay here again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Oct 7, 2022
Thanks for your review and valued feedback. I am sorry to hear that you had issues with the dryers in our guest laundry. We have not received any similar complaints, but I do hope that you spoke with our friendly front desk team as I am sure they would have been able to help.
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I love this place! We have stayed here with our little golden doodle. She is now 9 months old and Canmore is a great place to bring Ceildh (puppy) as she gets to run and play in the beautiful Canmore parks. This hotel goes out of it's way to make your pet feel welcome. They provided a beautiful, clean doggie bed for her to sleep in; a food bowl and a toy (tennis ball) our doggie is so uncoordinated it was funny to watch her running around with her new ball. This hotel gave our puppy the elevator experience (great socialisation). And they have grassy areas outside in the back and front. Plenty of walking room for puppy around the hotel, with walking/grassy paths. And all this is just on how 'pet friendly' they are. We had a room on the 4th floor with beautiful view of Three Sisters Mountain. Great breakfast and coffee. Loved the hot tub! This was a 60th birthday treat for me, which I am thoroughly enjoying. Thanks for the bottle of merlot! But, if you wish take out at Iron Goat restaurant....order early. At 6 pm they cannot do a take out order until after 8:30 pm. Since you welcome our puppy so graciously; great experience....we will be back!
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip:we had a king size/pet friendly room. wonderful experience, clean, with fridge, microwave. no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Apr 25, 2022
Thanks for your detailed review and five star rating Aileen. I am delighted to see that you continue to enjoy our pet friendly hotel.
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We had an amazing stay at the Pocaterra! Anna at the front desk is amazing, she is very personal & friendly. Anna made us feel special and not just like any other guest. Free hot breakfast is great feature. The pool was open and it was so much fun for our family - warning: the slide is fast ha ha. Booking the pool (Wednesday-Friday) was easy, at 6:30am head to front desk and book a 30 minute spot for that day. Having hard flooring in the rooms is very desirable, easier to keep clean. Rooms were a great size with all the amenities needed (fridge, microwave, etc). Rooms were mostly clean, but some areas needed a dusting. Will definitely tell our friends about this hotel and we will stay again for sure!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide
Responded Mar 30, 2021
Thank you for taking the time to share your review, Jenilee. I am so happy to hear that you enjoyed your stay and Anna made you feel special. It is our aim to exceed the expectations of our guests with our level of service and Anna is most definitely a huge part of our success here in that aspect. We look forward to welcoming you (and your friends) back in the future.
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We stayed ay the Pocaterra Inn years ago when it was affiliated with the Best Western chain. We booked two rooms - one for and one for our older son. I chose the Pocaterra for many reasons. It is on the main road with lots of dining options around there. It has a waterslide if you want it for younger kids but also a very large, spotless pool and hot tub. The hotel also has a spa and a fitness center. It was great to have a hot buffet breakfast at a hotel again, which was not available during the height of Covid.
Most of the rooms have fireplaces, which was a nice treat. The A/C and heat, I believed was climate controlled - just perfect temperature all day and night. The staff was great and were always helpful. A couple of very minor concerns were handled promptly. At the lobby they offer coffee all day and wrapped cookies which I had no control over and indulged with more than a few! We will definitely be back! I was looking to reserve during the high summer season, but when I saw the tourism levy tax I didn't book.
Everthing was very easy to get to. My only suggestion for future renos is instead of a square table and rather large to sit and admire the great mountain views (which because of the hotel design) was situated behind the table and very hard to sit down if you wanted to. Maybe next time possibly a small round table and some stools would it in the little area better. We were too busy to even sit down but I just thought I would give my feedback!! Absolutely loved everything - like my son said"Great find Mom"!! I had done my research!
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Nov 30, 2021
Thanks for your detailed review and valued feedback Melina56. I am delighted to see that you continue to enjoy our hotel.
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Wanted to take our kids for a night in the mountains as a break from Christmas and everything going on in the world. Booked this hotel on a recommendation from a friend and also from seeing the good reviews. Wishing I had just booked the more expensive hotel in Banff as we had a pretty awful stay. I was told to phone the day of our reservation to see if we can get an early check in. I called and the lady on the phone was anything but friendly and she insisted that they no longer let people call to check the status of your room, that you must walk in and go to the front desk to find out. Coming from out of town this was frustrating especially since two days prior when I booked they advised me to call. She repeated her self 4 times to me not even interested in what I had been told or had to say. She shouldn’t be in customer service with an attitude like that.
What surprises me most is none of the reviews talk about how dirty the pool area is. There is dirt and grime on the bottom of the pool especially under the water slide. The edges of the pool look like they haven’t been cleaned in years and the top of the white letters are actually brown with sludge. When you walk in you are taken over by the smell of chemicals as they appear to be using these to “clean” the water. The pool is small and they do not limit the number of swimmers, so it was uncomfortably full most of the time.
Our bathroom was not very clean, looked like the floor had not been swept, the roof of the bathroom has stains and hair, even the soap and lotion were covered in hair. The breakfast was not good at all… would have rather gone to McDonald’s or else where. Sausages were rubbery, waffles were rock hard. Lastly, our room was right near the lobby and the elevator. Which as you might guess was insanely loud. The elevator was super loud and was being used well into the night. People using luggage carts all evening and first thing in the morning on the tile floor outside of our room. We got maybe 4 hours of sleep and with a toddler who couldn’t sleep until 12am… we were miserable. Just to be woken up at 5 with slamming doors as the other side of the room was the parking lot. There was a dirty mask left on the patio.
Really feel like this was such a waste of a night away and will definitely splurge on a new hotel next time to avoid these issues.
I will say the front desk man was very sweet and helpful. The Rocky Mountain Soap in the shower was a nice touch.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Jan 5, 2022
I am so sorry that we could not provide the perfect experience that we strive for jamieleee403. I would be very interested in discussing your experience further. If you are able please call the hotel and ask to be transferred to the general manager. I look forward to hearing from you.
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Pocaterra advertises "Enhanced cleaning and disinfecting measures in line with AHS protocols" On February 16th, when we first walked into room 310, we went to open the drapes and turn off the air conditioning, only to step on a sticky substance on the floor (jam, spilled pop, ?). Once we realized we had tracked it through the room, we had to clean almost the entire floor! When we went to use the shower, we noticed that the bathroom was not in good condition. Brown spots covered the ceiling, the floor around the toilet was yellowed, the toilet needed repair, (and the toilet paper was the thinnest we have ever seen!). The complimentary breakfast lacked variety. We stayed three days and the breakfast was the same with fewer items on the last day. The complimentary cookies would be a nice touch . . . but ours were burnt :(
We chose Pocaterra because we stayed two years ago, and really enjoyed our stay. We were impressed with the overall cleanliness, the complimentary breakfast, and the friendly staff. Even though the staff were still very friendly, this will most likely be our last stay at the Pocaterra, because of the overall negative experience, and the hotel seems to have really gone downhill.
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Date of stay: February 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Feb 22, 2021
Thank you for your review and valued feedback. I am sorry that you were not happy with your stay this time round. We always strive to provide the perfect stay for all of our guests and I again apologize that we missed the mark on this occasion. I will of course discuss your feedback with the other managers in the hotel. I would be very interested in discussing your recent stay further, if you are able please call the hotel directly and ask to be transferred to the general manager.
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What a gem of a hotel!! The location is great, and the staff are super helpful. We travelled with 2 seniors, 2 adults and a child and stayed for a week. The breakfast buffet was always stocked, food was very good with lots of variety (also travelling with a Vegan) everyone had lots of options! A microwave in the dining area would Be great for food that needed just a little heating up (like when other guests don’t close the lids) The pool and Waterslide were so much fun. Wifi was great! Also the hot chocolate and cookies in the lobby in the afternoons were such a nice treat The room, we got was 2 full beds and a pull Out couch. That would Be our only complaint was the pullout couch was very uncomfortable. Was loud and full of springs. Should definitely be replaced. Or just used as a couch. The main beds were so comfortable, and bathroom was wonderful with the best hotel shower, lots of water pressure and lots of hot water! The soaps and body wash that are available are so good, we went and bought some from the company downtown! So nice to have good quality products! And local! We will definitely return. And will recommend this hotel!
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Date of stay: March 2022Trip type: Travelled with family
Room Tip:Buffet is busiest at 9:30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Mar 21, 2022
Thanks for your detailed review mads2309. I am pleased to see that you enjoyed our hotel, our super helpful employees and the complimentary breakfast that we serve each morning. Once again thanks for sharing your experience and we look forward to welcoming you back sometime soon.
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Hi Larry F,
Thank you for your question. At this time, our pool facilities are open daily, with some provincial capacity restrictions still in place.
Currently there is a reservation system in place, and bookings will be made on a same-day basis, in person through the front desk; information will be provided upon check-in at your hotel.
Please check our web site for current information on availability of our facilities. Hot pool use is subject to change at any time including last minute closures.
Please feel free to reach out to us directly with any questions.
Kind Regards,
Team Pocaterra Inn & Waterslide
Hi TravelMeAllTheTime,
Thank you for your question.
The boxed breakfast contains yogurt, a muffin or danish, juice box, a cereal bar and fruit. Coffee and tea are also available.
We do not have any gluten free options, but we can offer extra yogurt and fruit and omit the items with gluten.
The indoor pool and waterslide are scheduled to re-open in October.
Please reach out to our hotel directly if you have any other questions.
Kind Regards,
- Team Pocaterra Inn & Waterslide
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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