Husband, wife, 10 year old and 2 dogs stayed 3 nights. When we checked in there was fresh baked chocolate chip cookies for us and denta-sticks for the dogs. They keep all the pet friendly rooms on the main floor which makes it easier to take them out.
Our room was clean. It had 2 comfortable queen size beds. There were 2 dog beds with a couple of toys and water/food dishes. It also had a mini fridge and microwave.
We stayed here during Covid (scamdemic). A free breakfast was offered but in a different way. The dining room was open but the employees put what you wanted in a to go container. They offered hash browns, cheese omelet, bacon, sausage and waffles. They also had yogurt, apple and orange juice and coffee. There wasn’t any dry cereal. Once you had your food you took it back to your room to eat.
The pool is only offered to one room/cohort at a time. They allow a 25 minute swim then you have to get out. That allows the staff to wipe down high touch surface areas in between families. Time slots start at 0700-2130. The day we arrived I wanted to book a time slot. We were told they were booked for the day already.
The system is you come to the hotel lobby at 0630 to book your spot for that day. My husband was there at 0635 and the person in front of him took the last spot. Our 10 year old was incredibly disappointed. Like every family we haven’t been in a pool for over a year. The next day my husband was in line at 0530 and he already was the 10th person in-line.
We did finally get to swim for our very short 25 minutes but it was one of the highlights of our daughter’s trip. We passed the incoming family as we were leaving. I made a comment that the time goes by way to fast. Their response was, “that’s why you have to book 2 rooms!” The family consisted of what I assume to be grandma, grandpa, mom, dad and 3 kids. So they booked 2-25 back to back sessions. They technically aren’t the same household cohort. This really made me angry.
I know the hotel is trying their best to work with health guidelines but that family screwed a lot of other families. It would be nice if you could also give families at least one swim time if they stay a certain amount of nights.
The hotel is walking distance to Tim Hortons, Wendy’s and McDonald’s which is great for families with young children.
The hotel staff were fantastic. They really were doing the best they could during this scamdemic. Thanks for a wonderful stay and we will be back!