Terrible Service. Just be prepared to wait around Canmore all day with you suitcases!

I arrived early (10am) - asking for their advertised early check in at 1pm (which they charge for)

I was told they can't do it (lazy or cheap, clearly means they leave cleaning rooms to the last minute)

Not only is there no early check in, there is nowhere to eve store bag or suitcases while you wait for 4pm. No lobby, no common area, no where to wait. So you just have to go. bye.

I even asked, If I could just store my bags in the room while I wait for it to be cleaned. They were even unable to accommodate this simple request. (It is their "policy", when asked why I was told because it is their policy lol) So defacto their policy is also to burden their customers with having to wait around all day with suitcases and have never once had the forethought to attempt to solve this issue.

When I asked for the the managers number I was told "I am the manager" and there wasn't anyone else I could pass my disappointment on to.

Completely out of touch and service is a symptom of a high market.
Why offer service... when people have no choice..

Won't stay again

The room was very clean. Inn is in close proximity to everything. But the mattresses are very old and uncomfortable. I read comments about the beds but thought how bad could it be? It was bad.
My mattress was extremely uneven. There was a large dip on one half and you could see it when just looking at the bed. You can feel the springs through the mattress too. The bathroom is tiny, and when we got back to our room around 1am there was no hot water only warm. If they would just update the mattresses this would be a lovely place to stay. There is limited onsite parking and only 5 or so parking spaces on the street if you can’t park in the lot.

Very friendly, welcoming staff at check in.
Room key is a house key, don’t lose it, $100 charge if you do.

Convenient hotel within easy walking distance to Canmore. Room was large and spacious with a coffee machine, fridge and microwave. Clean and a a great general location base for exploring the surrounding area. We stayed at the front, and yes you can hear the train but so can multiple other hotels in the area! Always able to park on site. Only real slight issue is the sound proofing of the rooms, if you're staying ask for a room on the 1st floor - we heard most of the foot steps from those staying above us (no other noise ie from connecting rooms) . There was also a very weird intermittent dripping sounding noise which we could only contribute to being linked to heating or something. Would definitely stay here again as it is just so convenient.