We stayed here on a ski trip. On the plus side, the staff are nice and they have a great deal with Stay & Ski. But the room was filthy and I would never recommend this property -- stay here at your own risk.
- Pet hair everywhere
- I cleaned green stuff from the carpet near the bed
- I sanitized the toilet seat and the cleaning cloth came up brown
- Lumpy pillows
- Serenade from the early morning freight train barreling through behind the hotel
Hi philwtoy,
Thank you for taking the time to leave a review. We are happy to hear that you found value in our Ski & Stay package and would like to sincerely apologize for any issues experienced with the housekeeping standards. Please know that your concerns have been forwarded to our housekeeping manager for further investigation. As for the trains, we are deeply sorry that you were not made aware about the railway line. We do ensure that our room types are properly labelled as such and sincerely apologize if this was not made apparent at the time of booking. Your other concerns have been shared with our executive team and we are sorry if these events made for a dissatisfactory stay. Our relationship with our guests is of paramount importance, and we do hope to have the opportunity to welcome you back and to better serve you in the future.
Kind regards,
Management
We could not find any other room in Canmore. This was the family day holiday weekend and every hotel was fully booked, so this was the last room available anywhere. The value was good: we received two lift tikets to Sunshine for a $100 add on. The conditions were less than desirable. Kids were racing each other down the hallway for hours till at least 10pm and the hourly train went by right outside. Ear plugs recommended.
Hi pkabatek,
Thank you for taking the time to review you recent stay with us. We apologize for the inconvenience caused by the train. It is unfortunately something that is out of our control and we understand it can be an unpleasant experience for light sleepers. We do discount our railside rooms for this reason and can assure you that our road side rooms are not affected by the railway noise. We appreciate your feedback and hope to have another opportunity to welcome you back in the future.
Kind regards, Management
We enjoyed the stay but the power bar in our room that had the TV and microwave plugged into it did not work. Had to plug in 1 at a time which wasn't too big a deal but would have een nice to not have to unplug the TV to use the microwave.
Brought our dog and they advertise that there will be a welcome pet bag given to your pet but we did not receive one.
Pool and hot tub were good as we had our 5 year old with us.
Hi 12bcrawford,
Thank you very much for taking the time to review your recent stay with us. We are sorry to hear that your dog did not receive the welcome bag and apologize for the issues you encountered with your power bar, we will be sure to pass on your comments to the appropriate department manager for further investigation. We are happy to hear that you had a good stay overall and look forward to welcoming you back on your next trip to Canmore.
Kind regards,
Management
Towels were super soft. My son loved the game room but Foosball was broken in many spots and a shooting game was broken. They had a switch and Sega too. Waterslide was fast and fun. The mountain view is beautiful! Lady at the front was very helpful in recommending a place for chicken wings. Pet price is very affordable.
Heads of beds were lower than the feet. The outside curtain is just decor and so the white sheer curtain is all that covers the window and there was a light right outside of it that shone into the room all night. There were crumbs under the bed right at the edge. My dad said his bed was worn out and uncomfortable. I didn't expect the railway to be that close and so the 1130 and 1 a.m. trains woke us up. The neighbour's door beeped every time they opened it and they were up repeatedly slamming it most of the night, waking us up at 1030, 12 and 130 when i finally knocked on their door. The hot tub was Luke warm and when I told the front desk she said she notified maintenance 4 hours earlier that it was Cold. There was gum stuck to the wall of the waterslide stairs. No breakfast available with Covid and most placed have breakfast going again and we didn't know about this as we never saw it online when booking.
Hi KileyB34,
Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed the water slide and appreciate the kind words about our staff. We understand that Covid-19 has caused many inconveniences and apologize that we are not able to provide any breakfast at this time. Our hotel in the past has only offered a breakfast buffet at an additional cost. Since our restaurant operations closed, we unfortunately do not have the facility or staff to provide any food. We found that as our property is located within walking distance to several restaurants, the majority of our guests are happy to find a suitable alternative close by. We sincerely apologize if this was an inconvenience, but we are looking into getting our facility running again soon. As for the trains, we are deeply sorry that you were not made aware about the railway line. We do ensure that our room types are properly labelled as such and sincerely apologize if this was not made apparent at the time of booking. Your other concerns have been shared with our executive team and we are sorry if these events made for a dissatisfactory stay. Our relationship with our guests is of paramount importance, and we do hope to have the opportunity to welcome you back and to better serve you in the future.
Kind regards,
Management
Window was very small and the amount of light was very minable which gave it a cavey feeling. Room was overly hot for winter time. We needed to turn on the air conditioner. Furniture was outdated and some plugs for loose and seemed unsafe. Waterslide was nice.
Hi skhan218540,
Thank you for choosing to stay with us and for taking the time to leave a review. We are happy to hear that you enjoyed the water slide and appreciate your honest feedback as it allows us to see where improvements can be made. We are currently undertaking several renovation projects to update our property and appreciate your comments in this regard. We look forward to welcoming you back again during your next visit to Canmore.
Kind regards,
Management
