Back in February 2022 we booked and paid for our mid June one night stays at the Canmore Rocky Mountain Inn through Expedia via our Travel Agent (Maritime Travel). We were two couples and booked two separate rooms with two separate Expedia reservations. We received our confirmations and itineraries from Expedia. Additionally on June 7th, 3 days before our stay, we got e-mails from the Canmore Rocky Mountain Inn stating "we are looking forward to your upcoming stay" with their "breakfast to go for $5 per guest" offer.
We arrived on June 10th to check in and we were told they didn't have our reservations. When we showed them our Expedia confirmation numbers the clerk looked at a different screen/system and stated he could see the bookings there but that it was a separate booking system when it comes through Expedia and that for some reason neither of our reservations got passed through to their system. At that point we were told they only had one room left in the hotel. This made no sense, why did we both get e-mails offering us breakfast if they didn't have either of our reservations?? It was then that the clerk "washed his hands of the situation" and told us to call Expedia as "they will take care of you". Needless to say this threw us for a loop, our first day of a well planned vacation and this is what we're dealing with.
Thank goodness we booked through a travel agent. We called and e-mailed Maritime Travel who immediately contacted Expedia. Expedia immediately called the Canmore Rocky Mountain Inn, told them to get us the rooms that we had already paid for, they refused. Instead they offered us a "Family Room" to which we said no, as at this point we had no desire to give our business to the Canmore Rocky Mountain Inn after how we were being treated.
Maritime Travel and Expedia took very good care of us, they got us two amazing suites at the Silver Creek Lodge instead.
When we booked in February we got the rooms for $175 each. We checked what the hotel rates were for Canmore Rocky Mountain Inn on the dates of our stay and they were going for $300/per room per night. This leads us to believe that they bumped us because they could get more for the rooms than what we had paid for them back in February and they knew that Expedia would take care of us. We don't believe the story about them not having our reservations. How else did we get the e-mails on Jun 7th for breakfast from them?
Our travel agent told us she'd never had this happen with Expedia reservations in all her years of doing this. HUGE thanks to both Maritime Travel and Expedia for taking care of us when Canmore Rocky Mountain Inn treated us so poorly. Clearly we would NOT recommend the Canmore Rocky Mountain Inn, if you choose to book there make sure you have a backup plan.

Our room was clean, the bathroom was clean and upgraded, the beds were nice and clean, the staff was great, but my only complaint was the noise from rooms above and beside us. The walls are a little thin.

This hotel was a disappointment. The staff was friendly and helpful which i give them kudo's for but the rooms were gross. Very smelly of pet odors and age as well as sticky floors etc. Won't stay again