Room wasn’t clean enough and heating unit was not working properly and washroom was not clean enough. Heating unit was making so much noise. Towels were dirty too. So overall I am not satisfied with the room condition
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JGF75
TorontoSuper friendly staff but taking points off for sleep quality
Review of Hampton Inn by Hilton Brampton Toronto
Reviewed Feb 12, 2022
I was very pleasantly surprised by how genuinely friendly and welcoming the staff were. I also appreciated the constant cleaning I observed - the whole hotel smells like Lysol (in a good way!)
I do feel bad taking point off for something that is beyond the hotel's control but it always blows my mind when whoever designs/plan these properties plop them down mere feet from super busy roads. I also booked the most expensive room (with the jacuzzi) and once again, whoever designed the hotel decided to place these suites on the noisiest side of the building. The traffic noise was incessant. I also didn't find the HVAC up to par - I found the room way too hot and even the fan wouldn't stay on. Another minor annoyance was the shower head - low pressure and old.
On the plus side, the bed was comfortable, the jetted tub worked perfectly and hallway noise was not too bad.
If I was coming back to the area, I would definitely consider staying again but would have to pick a cheaper room on the side of the building.
Date of stay: February 2022I do feel bad taking point off for something that is beyond the hotel's control but it always blows my mind when whoever designs/plan these properties plop them down mere feet from super busy roads. I also booked the most expensive room (with the jacuzzi) and once again, whoever designed the hotel decided to place these suites on the noisiest side of the building. The traffic noise was incessant. I also didn't find the HVAC up to par - I found the room way too hot and even the fan wouldn't stay on. Another minor annoyance was the shower head - low pressure and old.
On the plus side, the bed was comfortable, the jetted tub worked perfectly and hallway noise was not too bad.
If I was coming back to the area, I would definitely consider staying again but would have to pick a cheaper room on the side of the building.
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All reviews parking lot toronto area wonderful stay oatmeal would definitely stay here again convenient location wedding
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21 - 26 of 699 reviews
bwaraich99
1
Date of stay: November 2021
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded December 8, 2021
Dear bwaraich99,
Thank you for taking the time to provide us with feedback regarding your experience with us.
We certainly understand how frustrating it can be when your experience is less than satisfactory. We would love to know more details regarding your stay as a learning opportunity.
Feel free to contact us at 905.488.4888 and ask for the manager on duty when you have a moment. It would be our pleasure to speak with you regarding your experience.
Yours in hospitality,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
moosavii
1
Family wedding we booked 10 rooms service was bad from front desk to kitchen. Room closet door was missing and no mirrors in the room and we requested people from front desk didn’t do anything even we stopped by few times they kept on saying we will send someone which never happened
Date of stay: November 2021
Review collected in partnership with Hampton
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Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded December 8, 2021
Dear moosavii,
Thank you for the feedback. We value your feedback it helps us improve our quality of service going forward.
We sincerely apologize for the deficiency you described in your room. We would love to discuss the matter further in person.
You may certainly contact us at 905.488.4888 and ask for the manager on duty so that we may resolve the matter with you.
We hope you will give us another opportunity to make your stay more enjoyable next time around.
Warm regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
christinamd1981
1
Clean and quiet but bed and pillows not comfortable. Need bigger pillows for king bed was provided with twin pillows. Bed very flimsy and not comfortable. Would be better stay if bed was nice and firm.
Date of stay: November 2021
Review collected in partnership with Hampton
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Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded December 8, 2021
Dear christinamd1981,
Thank you for taking the time to provide us with feedback regarding your experience with us.
We understand your frustration as you had described. On behalf of the hotel, I sincerely apologize for the shortfall. We're certainly reviewing the quality of our pillows to ensure they are up to our standards.
Once again, we appreciate your feedback and look forward to having you stay with us again.
Warm regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
balpreetp532
1
Jacuzzi had green algae-like pieces coming out of the jets when turned on. Got the room for the jacuzzi and was not happy that we weren’t even able to use it. Room otherwise clean. We were able to check in late with no issues.
Date of stay: October 2021
Review collected in partnership with Hampton
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Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded December 8, 2021
Dear balpreetp532,
Thank you for the feedback. We value your feedback as it helps us improve our quality of service going forward.
We certainly understand when your stay does not go as expected due to our shortfall. For that, we sincerely apologize for the trouble you went through.
Please be advised that the issue regarding the jacuzzi was resolved as soon as we were made aware.
We hope you will give us another opportunity to make your stay enjoyable next time around.
Yours in hospitality,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
zhora90
1
Loved our stay! Comfortable and perfect! Loved the mask requirement. Loved seeing precautions being taken by hotel members. Loved the complimentary things provided. Loved the view and location of the hotel. Beds were super comfy, and the accessible shower was super convenient
Date of stay: September 2021
Review collected in partnership with Hampton
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Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded October 13, 2021
dear zhora90,
Thank you for the back. We're glad to hear that you enjoyed your stay with us.
We look forward to your next stay.
Have a wonderful day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC