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cdanie969658

Clean room but I misinformed

Reviewed Jul 20, 2021
I called the number connected to the the Hampton inn website and I was asked which hotel I was staying in, I told them Brampton and I asked if the pool at this location was open, I was told yes.
Upon arrival I found out it was not open.
I was also not informed that a credit card had to be used or a debit card on file with a freeze of the card. Had I of known this I would have been better prepared but yet again, I just wasn’t informed.
Date of stay: July 2021
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Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this review
Responded Jul 22, 2021
Dear cdanie969658,

Thank you for your feedback.

We certainly understand how frustrating it can be for being misinformed. We're sorry you had a terrible stay with us.

Please note that the pool had been closed much of the year due to the municipal bylaw in place in light of the current pandemic. We're surprised to hear that you were informed otherwise.

As for the "freeze of the card", we process a preauthorization upon arrival for possible incidental charges you may incur during your stay. This practice is considered industry standard.

Once again, we apologize.

Have a nice day.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    31 - 36 of 699 reviews
    Reviewed June 28, 2021

    It was comfortable and peaceful to stay with Hampton Hill. Close to highway and the best part is it’s next to Tim Hortons and easy find for anyone delivering food to your room. Security os good and so is hotel staff.

    Date of stay: June 2021
      • Value
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      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hampton
    Thank amehta729810
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded July 22, 2021

    Thank you for the feedback!

    We hope you'll visit us again soon.

    Have a wonderful day!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 1, 2021

    Cleaning did not meet standards I came to that place for relaxing and spending leisure time but all went wrong and writing apology is not snouts when u ruin some one day no complimentary things offer not welcoming environment at front desk

    Date of stay: April 2021
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      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
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    Review collected in partnership with Hampton
    Thank dhanoagagan364
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded May 3, 2021

    Dear dhanoagagan364,

    Thank you for taking the time to provide us with feedback regarding your stay with us.

    We're disappointed to hear that you did not have a positive experience with us. We certainly understand how frustrating it can be when your stay does not go your way. For that, we sincerely apologize.

    We would love to discuss the matter further whenever you have a moment. You may contact us at 905-488-4888 and ask for a manager on duty.

    We hope you will give us another opportunity to make your stay better next time around.

    Have a great day.


    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 18, 2021 via mobile

    This hotel was very good. It was a last minute late night booking. Staff was friendly and helpful. The room was clean and inviting and had been recently renovated. The king-size bed was very comfortable. Bathroom was clean and modern. Due to Covid there were multiple extra steps taken to ensure the room was extra clean and a sticker indicating the room was prepared according to required protocol. While there was no breakfast buffet, effort was made to provide adequate breakfast. English muffins (egg, cheese, meat), yogurt, hard-boiled eggs, power bar or danish, coffee, tea, or juice. So more than enough and in my opinion above and beyond. Would not hesitate to recommend.

    Only detail that could be improved is that there was no blackout blind or dark curtain to pull over the windows for sleep. There was only an accent sheer curtain.

    Date of stay: March 2021
    Trip type: Travelled as a couple
    Thank sIGHTnOISE
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded March 22, 2021

    Dear sIGHTnOISE,

    Thank you for taking the time to provide us with feedback regarding your experience with us.

    We hope to welcome you back to the property very soon.

    Have a nice day.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 4, 2020

    The staff here is top notch. I have stayed here many times and always receive great service. The rooms are always clean. The breakfast is always great. They always have fresh cookies every afternoon in lobby.

    Date of stay: March 2020
    • Trip type: Travelled on business
      • Value
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      • Rooms
      • Cleanliness
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    Review collected in partnership with Hampton
    Thank jfruit82
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 2, 2020

    Conveniently located off Hwy 427 just outside Toronto, near to Humber College and Brampton. Clean hotel, courteous staff, nice room with king bed and walk-in shower. Complementary breakfast better than average with good variety, but coffee could be better (seemed weak in flavour). Have stayed precious times and will stay here again in future.

    Date of stay: February 2020
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
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    Review collected in partnership with Hampton
    Thank Vic D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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