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This hotel was very good. It was a last minute late night booking. Staff was friendly and helpful. The room was clean and inviting and had been recently renovated. The king-size bed was very comfortable. Bathroom was clean and modern. Due to Covid there were multiple extra steps taken to ensure the room was extra clean and a sticker indicating the room was prepared according to required protocol. While there was no breakfast buffet, effort was made to provide adequate breakfast. English muffins (egg, cheese, meat), yogurt, hard-boiled eggs, power bar or danish, coffee, tea, or juice. So more than enough and in my opinion above and beyond. Would not hesitate to recommend.
Only detail that could be improved is that there was no blackout blind or dark curtain to pull over the windows for sleep. There was only an accent sheer curtain.
Date of stay: March 2021
Trip type: Travelled as a couple
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Jason Kim, Guest Services / Front Office at Hampton Inn by Hilton Brampton Toronto, responded to this review
Responded Mar 22, 2021
Dear sIGHTnOISE,
Thank you for taking the time to provide us with feedback regarding your experience with us.
We hope to welcome you back to the property very soon.
Have a nice day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here is top notch. I have stayed here many times and always receive great service. The rooms are always clean. The breakfast is always great. They always have fresh cookies every afternoon in lobby.
Date of stay: March 2020
Trip type: Travelled on business
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Conveniently located off Hwy 427 just outside Toronto, near to Humber College and Brampton. Clean hotel, courteous staff, nice room with king bed and walk-in shower. Complementary breakfast better than average with good variety, but coffee could be better (seemed weak in flavour). Have stayed precious times and will stay here again in future.
Date of stay: February 2020
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I had a wonderful experience staying at Hampton Inn. The room was spacious and very clean. The washroom was clean and roomy. The lighten was good; the bed accessories were very soft and cozy. I will certainly encourage my friends, family and out of town guests to stay at Hampton Inn.
Date of stay: February 2020
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Easy to get to from the Toronto-Pearson airport , nice to stay at, convenient location, quiet, and great staff at the front desk and in the breakfast area, and this is the experience I have each time I stay here!
Date of stay: February 2020
Trip type: Travelled on business
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We had to change room because of cigarette smoke coming in from bathroom ventilation. In a smoke free property this is not acceptable. Staff quickly changed our room but didn’t seem concerned about smoking in the property
Date of stay: February 2020
Trip type: Travelled on business
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ytobmjasonkim, Manager at Hampton Inn by Hilton Brampton Toronto, responded to this reviewResponded February 18, 2020
Dear lbourque35,
Thank you for taking the time to provide us with feedback. We value your feedback as it helps us improve our quality of service moving forward.
It is definitely not our standard to have cigarette odour in guestrooms let alone our property. Our staff strive to ensure we identify the root cause and remediate. I was pleased to hear that our staff was able to relocate you to another room. Rest assured, we take concerns about smoking within the property seriously and strive to uphold our 100% smoke-free environment with appropriate measures we have in place.
I certainly hope you will give us another opportunity to ensure we provide an exceptional stay for you in the near future.
Have a great day.
Sincerely,
Jason
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC