Service: The folks at check in/out were very friendly and helpful, especially as we needed to park on the street due to their lot being under construction (not sure if they have enough spaces for each room either). They were able to provide good information on street parking rules and parking in the hospital parking lot across the street.
Room: The room was average at best. I'm not sure what the deal was, but it never truly felt dry. There's no ventilation in the bathroom, so it gets super steamy and bleeds into the room itself, which is on the smaller side. Our room was below ground level (garden level, if you will), which might have accounted for the moisture. Even the AC unit didn't dry it out much. That said, we didn't spend much time in the room other than to sleep. The door allowed a ton of light from the hallway to bleed in, and you can hear other guests moving around quite loudly outside. The bed was very firm and the pillows were old and flat.
Housekeeping: They don't follow the "hang up towels to use again" thing that they say. We received new towels each morning we were there. Our bed was only re-made two of the three mornings we were there.
Location: The inn is located across from a hospital, which we though might create noise, but it didn't. That said, it's just a couple blocks from the Public Gardens and a bunch of shops and restaurants. It's also a short walk to the Citadel and downtown. Heck, we even walked from a North End restaurant and it wasn't bad. The only downside is that it's uphill from the downtown area and the waterfront, but it really is a great spot to see everything Halifax has to offer. The location is really the best part of the inn.
They offered a continental breakfast in the morning in a nice dining room, but we never took advantage of it, choosing to eat out each day.