6 - 11 of 778 reviews

Threetravellers08

Edmonton

104

Reviewed October 25, 2023

We stayed there for four nights.our first night the room was small and outdated. We asked to be moved they said leave your things in the room we will move them.when we got to our new room my pillow that I had brought from home was missing. I immediately called the front desk they said they would look into it.i called each day nothing happened. I emailed and called when I got home.They hung up on me while I was talking to them.A few weeks later I got a child's dinosaur pillow in the mail.i called an d emailed again got hung up again and my email was not answered. These people are rude and don't care I will never stay there again. I will certainly never recommend this place.ii will be sure everyone knows how little they
care about their guests.
Ruth

Room tip: Pool crowded never stay there not worth the money

Date of stay: July 2023

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Thank Threetravellers08

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Ruth,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please send an email with your information such as your full name, stay dates and cell# to (tokeke@eldoradoresort.ca) so we can reach out to you and investigate this properly

Sincerely,

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valeriavV1780ZB

Kelowna, Canada

Reviewed October 12, 2023

Fabulous Facial at the Wellness Center, Eldorado Resort

I am a staff member and had the most extraordinary experience at the Eldorado Wellness Center when I indulged in a full hour facial with a blissful massage using Eminence organic products.
The ambiance at Eldorado Wellness Center is second to none. The soft, soothing music and the gentle aroma of essential oils instantly transported me to a world of relaxation and rejuvenation.
My esthetician, Yee was an absolute gem. Her expertise and professionalism were evident throughout the entire treatment. She carefully explained the process, ensuring I felt comfortable and informed every step of the way. Her hands worked magic during the facial and massage, relieving tension and reviving my tired muscles. I left the treatment room feeling completely refreshed and rejuvenated.
The Eminence organic products used during the treatment not only did they smell heavenly, but I could feel the natural goodness of these products as they were applied to my skin. My face was left feeling nourished, radiant, and incredibly soft. Absolutely recommended!

Date of stay: October 2023

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Dear Valeria,

We are so happy you enjoyed your massage at the Eldorado Wellness Center, we have some of the best hands in the Okanagan and they give the best treatments!

We look forward to welcoming you again soon

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Patric M

114

Reviewed August 24, 2023 via mobile

Too loud

Way too loud, bar plays over the top loud music outside even though there are no customers seated outside. Numerous requests fell on deaf ears to have outdoor speakers turn down or off. There is no longer any front desk staff at the Elderado only at Manteo next door so it seems they could care less. This was once the best in Kelowna, sadly those days are a thing of the past.
Consider somewhere else to stay.

Room tip: Booking anything here

Date of stay: August 2023

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Thank Patric M

Dear Patric,
Thank you for taking the time to leave us a review.
I would like to sincerely apologies about the noise disturbance during your stay.
While our Eldorado Front Desk has limited opening hours, Manteo's Front Desk is open 24 hours and here to cater to all of our guests need at both hotels over the phone or in person at all times. I am sorry to hear that you have not been helped or heard. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short . If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Warm Regards,
Marieme

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2012jv3

Kelowna, British Columbia, Canada

6152

Reviewed August 13, 2023

Hotel Eldorado Bar Okanagan 36C/96.8F Outside Bar…No Misters?.

We spent 3 hours in the baking Okanagan sun shine at the Hotel Eldorado bar outside patio at 36C or 96.8 F. We had to move twice because of heat and asked for the blinds to be lowered…low and behold it wasn’t till we were leaving misters came on out of the blue. I asked our server who’s brilliant idea was to turn on the misters and she replied the managers, he didn’t want them on earlier because it makes the tables wet….are you friggen kidden me??? This manager needs a tune up and replaced…when it’s 36C or 96.8 F on a patio with no wind or ventilation because of glass you need MISTERS at All TIMES….

Date of stay: August 2023

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Thank 2012jv3

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

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Explorer58160417198

Edmonton, Canada

Reviewed August 10, 2023

Kelowna - Charming and exquisite Boutique Hotel - We will be back!

Wow Wow Wow. From the moment you walk into this waterfront Boutique Hotel you are greater by friendly staff and cozy intimate atmosphere. We were originally booked in a King Suite at the Mateo which is supposed to be more modern but definitely felt more "condoish". We asked to me moved to the Eldorodo King Suit with corner soaker tub and were accommodated swifly and did not dissapoint. Room 222 waterfront with floor to ceiling fully opening living room doors getting the full Okanogan experience overlooking the marina and Lake Okanogan. The room was spacious and clean with beautifuly appointed and comfortable furniture. Luxury comfort is the only way I can describe this water front room.

The best part of our stay though was the staff. There are a young and energetic crew who all had smiles on their face and made every effort to ensure we were having the best couples get away. From room service breakfast on bed, patio drinks to dinner at the Mateo Mediteranian restrant or the indoor experience at the ElDorado everything was top shelf. Eggs Benedict and the classic breakfast were excellent as was our Muscles and Oysters at the Mateo. If you want something lighter there is a good choice of appetizers and finger food. Everything was reasonably priced for a boutique hotel.

The pool was warm with option of a hot tub spa as well as fitness facility. If you desire a dip in Lake Okanogan, there is a small private beach near by for a quick swim with wonderful chairs to lounge and bask on the sun.

I would 1000% recommend with hotel for a couple getaway or even a larger event such as a wedding as there is an open air rooftop lounge with comfortable sofas and nest chairs with outstanding views of the lake.

Thank you ElDorodo Lakeside for an infortmgetable stay.

Room tip: Go with the waterfront rooms. You won't be dissapointed.

Date of stay: August 2023

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Thank Explorer58160417198

Dear guest,
Thank you so much for your great detailed review.
We are glad to hear that you enjoyed your stay and all that the resort has to offer.
We can't wait to welcome you back at the Resort !
Warm Regards,
Marieme

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