This was hands down the worst, most disgusting, run down hotel that I have ever stayed at. I would not let my children take their shoes off as the carpet is worse than you could ever imagine. We stayed 2 nights for an hockey tourney and not once did I ever see cleaning staff around the hotel. I was leery to leave my vehicle in the parking lot, as there were people living rough all around. I would highly suggest staying anywhere else!

We stayed here primarily because it was supposed to have an atrium and pool. We asked when we booked about the pool and were told it was open. When we arrived it was closed for construction but the front staff said the hot tub still worked. It turned out it also was not working. They should have emailed us that the pool was closed prior to our stay. We had asked for a room indoor facing the atrium/pool area. But the balcony etc was covered in construction dust as were the windows. The atrium area is dark/dingy and has little to no plants. The hotel and rooms were very dated. The rooms were also dusty and not that clean. The wifi was also down so we called the front desk. They said they would send up somebody to discuss our concerns, no one came and we had to go down to the front again. The front staff seemed to not know what to do and said we could move rooms but because of the construction it would be the same. They said the tower had better rooms but we would have to wait to get a room there. Very poor front desk service. This hotel is to dated and unclean to be comfortable. It would be better to spend a few more dollars to have a clean and comfortable stay somewhere else.

Despite some negative reviews, we decided to give this hotel a chance on a recent trip, for an early morning flight out of Kelowna airport.

First, the long term parking facilities offered here are great. If you book the night before you fly out, you get 15 days of free parking. Then if you book another night on your return, you get free parking applied in reverse! Fantastic deal! For this alone, we will continue to stay here whenever the need arises.

We booked a King Room in the Executive Tower, and at check in, we received a complimentary upgrade to a King Suite. The Front desk staff was really friendly, and helpfull. From start to finish, all the staff we encountered was polite, cheerful, and very friendly.

The rooms are a little outdated, but hey the price was excellent, so no complaints there.

The shower had plenty of hot water, and the bed was super comfy. We had a good night's sleep.

If there was one complaint, it would be with the Denny's Restaurant attached to the hotel. As Platinum Members, we received a dining discount card for supper upon arrival. The staff in Denny's had no idea what to do with it. And despite paying for our bill via debit card, the restaurant double charged us, and applied the bill to our room. This was done without our consent, and without even telling us.
I didn't notice this until after we had checked out the net morning.

Thankfully, the front desk staff rectified the mistake, and reversed the charges for us.

But to make a charge without consent to a guest's room is absolutely unnaceptable practice.

We will continue to use this hotel whenever we are in Kelowna.