Great space and had vinyl laminated floors that could use a better mop as I spilled a bit of juice on the floor and wiped it up with a paper towel and it was quite dirty. Also I don't know why my pillows were not as good as the ones on my daughters bed? Was nice and quiet in the back and close to the continental breakfast.
Thank-you for sharing your comments with us. Many of our guest room floors feature laminated solid surface flooring, which is very comfortable and clean. We're sorry that your pillow could have been better. For future travels, if a pillow isn't wasn't quite right (or anything else), please reach out to our Guest Service team. We're happy to make things right. Warm regards,
Leaving someone stranded with a valid reservation, a valid credit card, all because the chip on the card didn't work and they had no other way of processing the credit card for the security deposit.
so in other words, if you have a prepaid room and reservation, they will still not allow you a room without a chip working credit card.
NO OTHER HOTEL/CHAIN ON OUR ENTIRE TRIP HAD ISSUES WITH PROCESSING OUR CARD.
I Have discontinued any affiliation with Econo Lodge chains with my travel website/magazine and can no longer support or recommend the brand.
I generally do not leave reviews on websites not my own but this is one I feel people need to know about. DON'T GET STRANDED WITHOUT A ROOM, BOOK SOMEWHERE THEY CAN TAKE YOUR MONEY REGARDLESS OF THE SITUATION!
We're truly sorry to read about your experience. Our clearly stated policy requires a valid credit card to be presented at check-in. The presented credit card must be in name of the arriving guest and will be authorized for the amount of the stay. This is for everyone's security. Thank-you for understanding.
Checked into a kitchenette suite with 2 queen beds late last night for a 3 night stay. Dated but large suite which is good for the kids (4&5 years). Room was in the back so it was quiet. However, the suite hasn't been cleaned well, if at all, with a sock on the floor by the entrance and a hairclip on the floor behind one of the bedroom doors. Washed all the dishes and cutlery as my wife picked up a sticky plate in the cupboard and I found dried food residue in one of the bowls. Whoever cleaned these appeared to only have rinsed them. And it's very clear the dish rack had NEVER been cleaned with a coating of yellowish grime all over it. Only other thing is that the hot water ran out when I took a shower last night and I was the only person that showered! Front desk clerk was nice and helpful though and the free breakfast was standard. Basically you get what you pay for so this place will do in a pinch.
This hotel is quite big. There are parking spots in front of the hotel and at the back. We couldn't find how to get into the front as the hotel is located on a busy street. We went around and found the back of the hotel and parked there, which was good because we walked to the front where the reception was and our room was just at the back where we parked our car! We were greeted by a friendly staff.
Our room was big and spacious. No complaints.
The pool was opened and we went in for a soak.
Breakfast was very basic, cold hard boiled eggs, yogurts, bread, muffins, coffee, tea, juices, fruits, etc. As it was still during CoVid, we couldn't sit and eat in the breakfast room but there were a few small tables outside of this breakfast room and you could sit there. Those tables were easily filled and since our room was just above the breakfast room, we brought our breakfast upstairs to eat. We ate all our breakfast except for an apple and an apple juice where we remembered that we forgot to take pictures of them! Social distancing was practiced here. There's a sign for "IN". You go in and a staff was there to take what you want to eat, then you go out on the other side.
We enjoyed our stay there.
We are delighted that you enjoyed your recent stay with us in Kelowna. Thank-you for sharing your comments and feedback. Our entire staff team is working hard to ensure that you have a comfortable and enjoyable stay. Our continental breakfast service continues take-away style for the time being. As you discovered our service provides a nice variety of items for guests to choose from including pancakes, eggs, toast, bagels, ham, cheese, yogurts, fruit, hot oatmeal, juices, hot chocolate, tea and coffee. Thank-you for visiting and we do look forward to welcoming you again soon. Warm regards,
I checked into this hotel after a long drive from Port Renfrew on Vancouver Island. I was tired and just needed a comfortable bed to sleep in. At check in I was told my room was on the ground floor. I advised the employee that I can't stay on ground floor because I am a light sleeper. The room was changed to the second floor. I opened the door to find a 1970's room decor. Old and dirty. The soap from the previous guest was still in the shower. The tub wasn't washed. There was long black hair on the wall and floor. There was wine stains on the bathroom floor. I flushed the toilet and it won't stop running. That was enough for me. I called the front desk and asked if they had a renovated room. The Employee upgraded me to a renovated part of the hotel. What a difference. Beautiful room with 2 comfort queen size beds. Wood flooring, mini fridge, large TV, microwave, new furniture including desk chair. Very comfortable and clean. Breakfast was included. Go early for larger selection. If you are booking this hotel ask for a renovated room to avoid disappointment.
Thank-you for visiting and for sharing your review. We are so glad that you felt well served by our Staff Team and that you enjoyed your stay in one of our Superior/Premium guest rooms. As a reborn classic hotel, we are able to offer a variety of guest rooms and suites, as well as attractive amenities. If you have any questions about your upcoming stay or our accommodations, services or location, please contact us. We look forward to hearing from you. Warm regards,
