0 … do not stay here!
Staff check in terrible … took ages . Lots of people waiting and one person on desk.
Tatty dirty rooms.
Asked for 2 bed room … only 1 bed.
So I had to sleep in my clothes all night as no one answered phone to make up sofa!
So no bedclothes Ie sheets!
Really enjoyed this hotel. the rooms weren't the biggest but they were a good size. the service was attentive and friendly the facilities good. The laundry room was especially handy for us. the attached Keg did a lovely breakfast and dinner and there again I couldn't fault the service.
This rating is not based on the facilities which are good but rather on the horrible support we got when we left items in the closet. Ten shirts were left behind which was our fault. We called the day we checked out, twice the next day and spoke to the manager the third. Sorry, we can’t find them was the only comment we got. Either the housekeeping staff are crooks or they neglected to remove the items and safeguard them from the next guests. A new policy needs to be developed and implemented to safeguard list items are not pilfered and are returned to the owners who would have gladly paid to have them shipped. So disappointed by the manager’s cavalier attitude.
Clean property, efficient staff. Overpriced restaurant, lousy coffee. Good, free internet inside only. Small cramped rooms with flat screen tv, coffee maker (difficult to pour), hairdryer, small fridge. I notice it is noted as a 3 star class hotel, I think that is overstated. Even though the exterior is lodge-decor, the hotel is simply a moderate hotel similar to the many 2 star hotels I have stayed in. They did have housekeeping for the entire stay without requesting (a rarity in 2022). This is not close to downtown but close enough for us avid walkers. They do provide a shuttle pass. Many tour buses will pick up here for your convenience. I would stay again if the price was right.
We were placed in the basement room which was like a dungeon. We could not open shades as view were head lights from the car in the garage. We were given this room and taking a 5 star Canadian Rockies mountaineer tour. Not starting out well! The spa is across the hall so the smell of chlorine was overwhelming and the air conditioner is not working. Thankfully, spending only a few hours here. Not happy
