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C$541
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C$579
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Nevileon
Edmonton, AB

Unrenovated rooms desperately need cleaning.

Reviewed Dec 26, 2023
Very economical stay in a 2 bedroom condo. I stayed here last in 2006, and I don't think the room we had stayed in had been refreshed since then.

We were disappointed that the pet fee didn't include a pet bed or dog bags as indicated on the website. We had mentioned this to front desk and nothing materialized.

The rooms were in disrepair, which, given the price, fine. However, they were also quite dirty, especially the tile floors in the kitchen and bathroom.

Parking lots were unlit which was a bit exciting with the staff whipping around at top speed on unlit golf carts at night.

The experience was a bit of a surprise since during my previous stay here, and also at stays at their sister property things have been lovely.

We mentioned this to the front desk staff and were offered an apology, but that's about it.

Walls were also incredibly thin and our neighborhood were having a party. Not really the resorts fault there.

We will definitely pony up the extra cost to stay at an alternative property during our next banff outing.
Date of stay: December 2023
Trip type: Travelled with family
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Reviewed December 24, 2023

Excellent customer service (from all staff) very friendly and they would go above and beyond to meet our needs. Even the cleaning staff did a great job the daily room cleaning. But I would not recommend this resort unfortunately. Its an old resort and it is evident in the way they kept the place. I stayed in one of the condos with my family. The carpets and furniture were very old and stained (the couch and bed matress &comforters) The apartment had a weird smell. The first day we found a pair of socks under the bed that did not belong to any of us. There was hair in the bathroom (hanging from the wall) found on the first day. The pool area did not look like any of the pics advertised, it didnt resemble that of a hotel, it looked like a community center pool. There was mold on the floor tiles, and the hot tub tiles looked dirty as well. The showers and changing room wasnt kept well either. I think management needs to do a better job maintaining this place, it has a lot of potential

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank taliagm90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 23, 2023

About the only thing good here was that they were pet friendly.

It is so run down and literally the only thing that looks upgraded ever, is the faucets and some lights.

Definitely not worth 200.00 +/night plus 100.00 pet deposit. Maybe 50.00/night

They’ve definitely sunk money into their pics on their website cause they definitely havent sunk any into the buildings.

Stucco falling off everywhere, stains on the walls and ceilings. Our room smelled like an old trappers cabin.

The baseboard heaters look like they’re from the 60’s/70’s. The toilets as well. The rooms are small. The TV worked but if you’re looking to plug in a dongle for online streaming, don’t bother, the remotes have basic functions only and you can’t change the inputs even on the TV itself.

The pool was gross as were the hot tubs both inside and outside. The tiles look like they are the original from first construction and have never been updated or replaced. There was a lively film on too of the water with many different “floaties” from hair to gawd knows what. The water was also lukewarm. There were used/dirty napkins or something around the edges.

My wife called the restaurant to ask for some ketchup and mayo for our breakfast, was told to just come over and get it and all is good. I went to get it and the restaurant was completely empty, no surprise, and there was a cup of ketchup packets, the waiter sauntered out and i asked for the mayo as well and he said “ we don’t have mayo” lol….. What???

Anyway, long story short, we will never stay here again. We could’ve gotten way more bang for our buck somewhere else. Sadly my wife was fooled by the online website.

Never agin and we will not be recommending this place to anyone.

Room tip: Stay elsewhere if you can…..
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ryan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 19, 2023 via mobile

We were disappointed in how unclean our room was. The staff were friendly and the hotel grounds were nice with trails nearby, but unfortunately the staff is cutting corners on cleaning. Behind the toilet hadn't been cleaned in months, possibly years. The remotes also needed a good wipe down. The pool and hot tub were nice, although there was lots of floaty muck in the pool and hottub as well, but it could have just been a busy weekend. The room itself, however, definitely needed a better clean (and for quite some time).

Date of stay: December 2023
Trip type: Travelled with family
Thank 2021amyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 11, 2023

We rented a newer renovated wolf loft condo. Overall this was a good experience but there were some pros and cons. Our request for one of the few mountain view rooms was honored room 2007 right beside the office. Was able to park close after Sunday checkout otherwise the Saturday and Sunday morning was very busy but check in was still fast, efficient and very friendly ! most of the rooms don't have any view the way the resort was designed with steep overhangs.

WE loved the condo. the decor, fireplace ( a tiny bundle is 8.00 extra comes with kindling and matches), two bathroom and full mostly equipped kitchen with a dishwasher. there were some issues with the heating there is a small electric baseboard which we believed the sensor is going as we put room temp up to 24 and still not warm. the heavy curtains block some of the heat so we kept them away from the heater. Upstairs same and the upstairs stone floor was ice in the bathroom.

the wolfe loft bed was super comfy with good pillows and sheets. TV worked with adequate channels. Loved the natural hand creme and foam soap. the pull out sofa was very stained on main floor but we had read others comments and brought a large sheet to put over it. We had to ask for extra warm blankets three in total due to cool temps in the condo even with heat up and they were quick to bring anything we asked, table with 4 comfy chairs was good. Tea kettle, coffe maker and toaster worked. we brought our own frying pan and a few utensils as places usually dont have good fry pans glad we did. They supply lots of papertowels which was good. The floors have been colored on with black felt pen by what looks like someones kids. We bought groceries from home as food is pricey in Banff. We also stopped in Canmore for a few things too, the fridge was large full size which we liked and did not freeze things either which usually happens in rentals.

We liked the pool, hot tub and the had drinks in the restaurant all were good no complaints.

what we did not like was that the parking lot cleaned with super loud equipment at 430 am. Keep in mind trains go by about every hour bring ear plugs and eye mask to deal with it. Dishwasher was VERY loud, bulbs above stove broken making cooking in dim light and cant be replaced though they tried, dirty and mouldy drainboard that i had to wash myself really needs replaced and dirty serving spoons as well as a very dirty and grimy stove that smoked with grease. (My advise is to WASH ALL DISHES, COOKWEAR AND CUTLERY before even thinking about using them. It was dirty behind the side tables in loft upstairs which gives a not so good vibe. All these things were brought to the attention of the front desk staff and response to have someone check or make it right was very good.

we were concerned to rent here based on some pretty negative reviews but we thought it was great for the price just over 630 for 3 people on the first weekend in December. WE dont usually stay in Banff due to terrible crowds and congestion but it was not bad at all this time of year especially Sunday night and Monday.Our favorite place is the organic bakery Wild flour and the rock and gem store as well as the trading post on the way to the hot springs. We did not care for the museum beside thought it was a lot of money for what was there ...dont be afraid to stay here but be sure to book the newer condos

Room tip: make sure you rent the loft condos for bigger space and ask for a mountain view
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank rlmptl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 1, 2023

Have stayed twice- wasn’t overly clean first trip but thought it was a one off. This time was worse. Around bolts on toilet seat was disgusting, dining chairs, coffee tables, dirty dishes, and plugged sink. This place has great potential as it’s in a quiet location, wood burning fireplaces, stocked kitchen, comfortable sofas, but really needs a top to bottom cleaning. Had it been clean, I’d have reviewed at a 5.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank ShelleyKellington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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