My experience of Banff Rocky Mountain Resort was great! I have a 90 year old father who has great difficulty climbing stairs. Luckily for my family, the front-desk was able to move us to a one floor 2 bedroom unit. I found the unit to be clean and well-equipped. We loved the decorating scheme of the place. I have stayed in numerous different RCI timeshares in the past and this resort is well up there in my rankings.

We are currently staying at the Banff Rocky Mountain Resort October 16-20, 2021 and the room is very small, not what we expected. The room was also dirty and the bed had hair in the sheets.

The huge pictures of wolves in the rooms and in the bedrooms are the nice, I'd recommend taking them down and putting some nicer images of wolves.

Also our view faces the parking so we can't really open the curtains to get any light in because people are constantly driving or walking by.

I'm going to ask if we can change rooms. You can definitely find a better hotel/stay for the same price.

Have stayed multiple times but this was the worst,won’t be back .Was told by desk we were in a newly renovated room ,that was wrong .Not the room I expected and it had a smell ..of what I believe was urine possibly from previous pets .I did let them know this ,no one came to investigate .We asked for wood delivery it never came ,had to ask again .Restaurant was disappointing to say the least. Waited 30 minutes for appetizer then another 30 for mains .Protocals for showing proof of Vax couldn’t be kept up because people were coming when the staff was in the back ,there wasn’t enough staff anyway and the two that were there were doing bar ,food ,kitchen etc.. Went out to a different place to eat the next day ,came back there was no where to park ..no where at all, we called and asked what to do and they just replied ..” ya were busy with 2 weddings so just park anywhere you can find “ For 700 $ for 2 nights even in Banff we could do much better in the future .