Dirty worn carpet, only one bedside table….turned a trash bin upside down for the other side of bed! Hardly any outlets to plug phones etc in. Had to plug coffee maker in in the bathroom as no plug for it!! Balcony, that’s a laugh, about 2 feet wide! Terrible for the price! Had trouble locking door….I could go on and on!!!! We are here now, and would not stay another night if we could get out of it! Staff pleasant and just said ‘we know’ when voicing our concerns!
Good hotel location close to Main Street. Roam pass included made easy to get around. Free parking underground also. Staff at helpful. Eating at El torro gives you 15% off if stay at hotel. Room is dated, good AC though. Carpet is dirty and towels are thinned. Hotel need a refresh on carpet. Bathrooms were ok. Gym area is gross. Laundry area ok and machines had good capacities.
My wife and I stayed in room 332 in July 2023.
Good - big room, friendly staff, small refrigerator, free parking, and provide free ROAM bus pass on routes 1, 2, and 6.
Bad - carpet worn with holes, stale decor, room faced street with vehicle noise, and we had to change rooms because door was stuck closed
Ugly - No hot water at night (I like a hot shower before bed but 9:00 to 11:00 pm it was a very cold or ice cold shower only.) This happened 4 nights in a row.
Nice older hotel very close to downtown Banff on the main road. The property is in good condition even though it is older. The staff were helpful and the rooms adequate and clean. It was in the perfect location for what we wanted.
We'd recommend it to anyone wanting save a little money in and expensive place to visit.
Picked this hotel for 3 nights stay based on availability, price and location. We were mostly pleased. The room was comfortable and clean though the carpets were worn. Staff seemed friendly. Comfortable beds. Parking is a bit tight, especially if you have a bigger vehicle. Irwin’s is within walking distance of many shops, restaurants and activities. El Toro restaurant next door is a good place to eat as is Pacini a 5 minute walk down the street. Would stay here again.
