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Rivaridge571
Annandale, Virginia

Comfortable villa for a ski week in December

Reviewed Dec 16, 2023via mobile
My husband and I came for a week in December to ski in Beavercreek and Vail. The villa was nice and has a full kitchen. We loved the hot tub on the roof. It helped our sore muscles every day after skiing. The ski lockers in the parking garage, and on the main level were excellent. It was nice to not lug everything up and down to the room every day. We would come back, but a few things could’ve been better. The overpowering smell of marijuana in every hallway was quite irritating. If the hotel has a no smoking policy, I wish it could be enforced. The concierge was not well informed about where to park for skiing and other matters. Maybe she was new, but employees should be giving out consistent and correct information. The towels in the room and for the spa were old and frayed. The temperature regulation in the room was very difficult without opening a window or a door and using the fans, even in 20° or below weather, with the heat off! The lighting in the bedroom was not enough during the day and too much at night because it’s right over your head. Overall, we would come again.
Date of stay: December 2023
Trip type: Travelled as a couple
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Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this review
Responded Dec 26, 2023
Thank you for your detailed feedback, and we're pleased to hear you enjoyed the villa, hot tub, and ski lockers. We apologize for the inconvenience caused by the issues you mentioned, and we appreciate your understanding. Your comments are valuable, and we will use them to address and improve the areas mentioned. We look forward to welcoming you back for an even better experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 763 reviews
Reviewed November 20, 2023 via mobile

Our first time in the vail area and we were very happy with our choice. The Sheraton is in the quiet town of Avon. Villas have balconies with gas grills. Beautiful mountain views. Staff is friendly and kind. The gm said the property is 22 years old. You'd never guess that. Everything is immaculately clean and well maintained. Lovely rooftop outdoor jacuzzi with stunning views. New Technogym equipment in the gym. Free parking. Truly relaxing and peaceful. Only 10 min drive to Vail and Beaver Creek. Keep in mind the property doesn't have any food and beverage outlets but all units have kitchens. One thing I mentioned at check out is that the great treadmills are plugged into the cable however TV channels don't show. I'm sure they'll fix that.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank UliA3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this reviewResponded November 20, 2023

Thank you for your glowing review. We are pleased you enjoyed your overall visit and hope you choose to visit with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2023

A Nice quite hotel, great friendly staff. Well maintained and clean. Bice views of Mountains. This is our 7th stay at this hotel over the past 7 years. The hotel is more like a time share type rooms, we always get the King size villa, with a separate room for the bedroom. Sleep sofa in the main room and a full service kitchen and laundry, with two fireplaces for the winter, bedroom and living room. Each room comes with a balcony. :ocated at the base of Beaver Creek. You can walk to various restauants.

Room tip: I prefer to be on upper floors for the view
Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank currency24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this reviewResponded October 2, 2023

Hi, thank you for your review at the Sheraton Mountain Vista Villas. We are delighted your accommodations and location were suitable for you. Thank you for your amazing review, and we hope to welcome you back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2023 via mobile

Excellent except there is NO air conditioning in the rooms. Open windows and the provided fans help, but folks should know what they are getting into. Our room temp was around 78 degrees during the day/early evening. Some folks will be OK with that, but if you like cool rooms, keep looking. Other than that, the hotel was lovely, with a great fitness facility, pool area, free parking, excellent housekeeping, and friendly service.

Date of stay: July 2023
Trip type: Travelled with family
Thank hillcountry123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this reviewResponded July 6, 2023

Hi, thank you for your review at the Sheraton Mountain Vista Villas. We are delighted to hear you received friendly and excellent service, but apologize you were unaware our rooms do not have AC. Thank you and we hope to welcome you back again during the winter!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 8, 2023

Came here for one night and wish we could have stayed longer. Rooms were like little condos - well-appointed, comfortable beds (even the sofa bed), fireplaces that emitted heat, and a balcony complete with a grill. Bus stop to Vail is within a few minutes walk. We really enjoyed the rooftop hot tub, it was cool to be out there while it was snowing. Appreciated the free covered (underground) parking. Didn't use the ski rental in the lobby, but seems like a convenient perk of staying here. Would love to come back.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank sk8indel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this reviewResponded April 9, 2023

We're so glad to hear you had a great stay and enjoyed the accommodations. Thank you for sharing your review. We will look forward to welcoming you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2023

The elevator was broken in the building we were assigned. We were not informed prior. We’re told it would be fixed early next morning. Hauled all ski equipment, suitcases and food up 3 floors. Was not fixed. Got another story that wrong part was ordered. Second night their carbon monoxide alarm went off at 12:30 am and 3:30 am. Fire department arrived - faulty detectors. Called office at 12:30 and 3:30 - no answer. Fire department said they called them - no answer. Went to office at 3:30 and promised another room. Next morning manager said she could not change our room legally!?!?! Next day by 1:00 still waiting for answers in reviews. Manager threw some points at us. Awful! Never going back.

Date of stay: March 2023
Trip type: Travelled with family
1  Thank N1976EAwendyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Sheraton Mountain Vista Villas, Avon / Vail Valley, responded to this reviewResponded March 7, 2023

We appreciate your feedback and apologize for your disappointment during your stay. If you did not receive a response from the manager, please contact our customer advocacy office at 800-860-9384 or email customer.advocacy@mvwc.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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