We came with 2 other couples for a 3 night, 4 day stay. My husband is Ambassador. We checked in, all the girls were so nice and friendly. She asked us if we wanted drinks to our room or the points we took the points. She then said we should have checked in at the VIP section, she brought us to the area since a note was waiting. Our room was absolutely beautiful, we got an upgrade ocean front. The room was clean, it was always cleaned and had turn down service. We received 2 water bottles and a beach bag. We never stayed at the Cove, we previously stayed at the Royal towers with our kids when they were younger. It was so nice to have an Adult only area. The pool bar and waitress were wonderful. The waitress knew our drinks by the 2nd day. Food was good by the pool. We found plenty of seats. It was a great atmosphere. We were disappointed we ordered a cabana weeks ago and it the night before we received a letter saying we were on the waiting list, it went to the high rollers first. We will definitely be back.