Had a really terrible experience at the resort. when I came into our studio it was poorly cleaned. I used my own lysol wipes to clean to countertops and toilet seat and sure enough the wipes were brown after I cleaned the surfaces. also found someones strip lashes next to the nightstand lol..didnt complain as I always do my own cleaning at hotels anyway.
There was also a musty smell that I couldn’t figure out. Later on the housekeeper came in and opened a door that I assumed was a closet but learned it was a washer dryer room. When she opened up the washer, there were wet towels from the previous guests still in there. I guess she wasn’t the one that cleaned the room before because even she took a picture for proof that this bs really happened. I didnt make a fuss cuz the staff seemed nice n didn’t want to be a bother.
Here’s the part that really pissed me off.. the towels we got had all types of stains on them.. we washed them ourselves the 2nd day and they didnt come out.. we knew that they were clean but just badly stained so we used them. After I leave the resort after 5 days, They send me a message that they are keeping 60$ from my deposit because the maid found a towel that had a stain on it that she couldn’t get out. .....now…these towels were already stained and if indeed my makeup did somehow get on it, simple detergent always gets it out. i told them of all the horrible things that happened during my stay and that the towels were already stained but they didnt care…no apologies, they just wanted money.
You can spend your money at better resorts.. this is not worth it and left a really bad taste in my mouth after my otherwise enjoyable time on the island.
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