Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Breakfast included
Get rewarded with One Key
C$1,619
Breakfast included
Get rewarded with One Key
C$1,619
C$1,617
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Did you already book this hotel?
About
4.5
#1 of 2 all-inclusives in Grace Bay
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Alexandra Resort is an all-inclusive resort on world acclaimed Grace Bay Beach. Of all the Turks and Caicos resorts located on Providenciales, few offer Alexandra's unique combination of all inclusive dining with premium spirits, beachfront access, spacious suites, and the unique ability to visit our other all-inclusive sister resort: Blue Haven Resort. Offering a selection of privately-owned and individually styled Studios, One Bedroom Suites, Two Bedroom Suites, and a 4-Bedroom Penthouse, Alexandra Resort caters to couples, small groups, and families alike. Children 12 and under stay and eat free when sharing a room with their parents and using existing bedding.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled on Grace Bay beach, the Alexandra Resort is celebrated for its spotless environment—from the rooms to the beach—according to guests. The vibrant atmosphere, complete with fun DJ events and a friendly vibe, is a hit among visitors.
While the attentive staff earns commendations for enhancing guest experiences, some inconsistencies in service are noted. The resort's location, a stone's throw from shopping and with stunning views, along with its inclusive amenities, ensures a satisfying stay, although opinions on value and room aesthetics vary.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Pristine
Service
Friendly
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
This was our third trip since 2019 to the Alexandra Resort in Grace Bay. As usual, we had a fantastic time. The water is crystal clear, the soft white sand on the beach is always clean and free of seaweed or algae and the smaller scale of the resort is more appealing to us than some larger resorts we have stayed at in the past. Despite the smaller footprint, options for food, beverages and entertainment are exceptional.
Kids: While this resort welcomes families with kids, the resort is not centered around entertaining them. The attraction for us and most adults is the pristine beach, though they also have a nice pool and a small jungle gym on the interior of the resort. I can't say I have ever used the pool because the beach is perfect for swimming laps or just floating in the cool waters.
Food: Food is marvelous and the options get better with every vacation we take there. You'll never go hungry. Resort choices are plentiful.
"The Fish Deck" (reservations required); delicious fish-centered dishes beautifully plated with additional food choices including chicken or beef. My husband's favorite is the coconut shrimp appetizer. Our server, Marilin is funny, helpful and attentive. She has served us on previous vacations, so it was nice to reconnect with a great employee.
"Black Rock" (reservations required); tender beef cuts and creative sides served on sizzling plates while overlooking the ocean. Our server Milan was professional, efficient, attentive and kind.
"Truck Stop"; a fantastic array of options including deliciously seasoned fish tacos, shrimp tacos, beef or chicken skewers, roasted veggies, potatoes and more. My favorite here is the BBQ Tenderloin Beef Skewers. Our regular encounters with our server Carlina were delightful. She is friendly, makes great recommendations and always served us attentively.
"Asu Buffet"; a daily buffet offering nicely presented fruits, veggies, scrambled/hard boiled eggs, omelets and a variety of meats including sausage, bacon and other dishes.
"Dragon Orchid" (reservations required) is a sushi restaurant. Though we don't eat sushi, guests I have spoken with were pleased with the menu.
"Irie Bites" grill does seasoned chicken with rice & beans and corn on a daily basis, just off the beach for a quick lunch.
"Turquois Grill" offers pizzas, burgers, fries, etc. from afternoon until midnight.
"Fire & Ice" (reservations required) is fine dining at the sister resort, Blue Haven, which you can reach by free shuttle. They offer an expansive and exciting menu of fish, beef and chicken dishes.
"Salt" is a casual grill at the Blue Haven marina that doesn't require reservations. We haven't eaten there but spoke with a guest who enjoyed the food.
Drinks:
"Smoothie Bar" open from early morning until 2pm will mix delicious fresh fruits, juices, syrups and milks to order. We enjoyed a daily afternoon pick-me-up from this stand. Robert and Mary, manning the blender each morning, did a fantastic job serving up good vibes.
"Coconut Bar" is the main bar in the center of the resort. Several bartenders rotate shifts here, and I've never been disappointed by any of them. Particularly exceptional in their roles are Skylers (long-time Alexandra Resort bartender, loved by staff and guests alike), Trishauna who expertly took care of our needs in the afternoons, Franko who smiled and energetically served us and brought joy to everyone at the bar. Also, Nahtaly, a new transplant from Colombia, who was interesting, engaging, and worked non-stop mixing cocktails with a happy disposition and desire to please her guests.
Accommodations:
We've only stayed in the one-bedroom ocean-front suites, which are spacious and completely equipped with full kitchens; large dining table (seats 6), dishwasher, washer/dryer, 1 full bath with tub and separate shower, 2nd half bath. The full balcony has another large table (seats 6) and 2 cushioned chairs with ottomans. The views are stunning.
Fridge is stocked daily with lots of water, soda pop and local beer. If you want something extra or just more of something you like, call the front desk and it will be delivered.
Our housekeeper, Madeline Jean thoroughly cleaned our rooms daily and took care of any requests we had. She was marvelous, friendly and her work ethic, admirable.
Recommendations: --Bring cash in small bills (singles, fives, tens) to tip the servers, housekeeping and bartenders. Everyone works extremely hard to make your vacation wonderful and a little generosity is definitely appreciated.
--Bring a stainless-steel cup with a cap (ie. Yeti) The beach is hot and you'll appreciate having this item to keep your smoothie, ice water or cocktail cold.
--Beach chairs are plentiful. While it's fine to get up early and claim a seat, don't be that chair hog-- rising at 5:30am to claim 6 chairs, (dropping toys or other junk on them) so that your friends/family can sleep till noon or not show up all day. Everyone wants to have a great vacation and most of the guests we have encountered are courteous and thoughtful.
--Shared taxi vans (bring cash) are waiting right outside the airport to take you to your hotel. Pricing at this time is $28 one-way. Again, tips are not required but certainly appreciated. The resort will also arrange for your taxi back to the airport upon check-out.
--Check out the Fish Fry on Thursday nights, just a short 15-minute walk from the resort. There is music, food, dancing and a Junkanoo band parade. A fun diversion.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Alexandra Resort - All Inclusive
Responded Aug 8, 2023
Hi dwalt40217, Wow! Thank you for taking the time to share such a detailed and heartfelt review. The feedback of our team members is greatly appreciated. Guests have different travel styles and the details that you shared will help them find accommodations to fit their preferences. Thank you again, and we hope to welcome you back again very soon. Sincerely, Guest Services
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexandra is one of three all inclusive resorts under the Turks & Caicos Luxury Collection. When you stay at one you can play and eat at all three. Alexandra is the largest and is family friendly with three restaurants, a wood burning pizza stand, a Smoothie bar and three bars.The food is very good to excellent, especially at the Fish Deck which is a 4 star restaurant. If you have dietary restrictions like gluten allergy they are very accommodating once you communicate this to the chef.
The resort has an entertainment deck with fun events going on nearly every night, including SuperBowl night, Caribbean night, Steel drum band concert and a Chocolate bar. It also has an amazing stretch of pristine white sand beach with aqua waters, lots of chairs with umbrellas. Service is attentive and friendly, with many folks going out of their way to ensure a truly enjoyable vacation.
Alexandra also has a large pool (with swim up bar), Fitness Center, free blkes to use to go into town which is about 1.5 miles away and a day camp for kids. But if you get bored you can go by free shuttle to Beach House (which is adults only) and offers a near private beach experience with full service at the beach, and a lovely coral reef steps away with beautiful fish to see when snorkeling — equipment available for free. The restaurant there is also excellent for dinner. Or you can go to Blue Haven which also has a pool and beach and kayak around a lagoon there, perhaps seeing some turtles. There are two restaurants there: Salt, an authentic Italian restaurant or Fire and Ice where you can grill your own marinated beef, chicken and pork on a hibachi grill at your table and enjoy their huge salad bar with focaccia bread and fresh soup as well as a full buffet dessert bar (all pastries for three resorts are made there.) Blue Haven also has stir fry with noodles by the bar for lunch and sushi by the bar at night, for snacking!
The biggest surprise at Alexandra was a large, beautiful jute beach bag with two large orange beach towels and two large double walled stainless water bottles which keep water cold all day! This came as a gift for staying at the all inclusive price for 5 days to one week. Everything including round trip air and transfers, free wifi, gratuities, all drinks including alcoholic was part of the package — all together a great deal.
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:King room with partial ocean view and balcony near elevator was quiet and fine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phillipa_Hutchinson, Guest Relations Manager at Alexandra Resort - All Inclusive
Responded Mar 9, 2020
Greetings 494PatriciaS, Thank you for having chosen to vacation at the Alexandra Resort and for posting this invaluable review of your experience! We are nothing short of elated that we were able to provide such a memorable experience for you, while giving you great value for money! We ultimately aim to leave each guest feeling that they have gotten the very best vacation filled with variety for the money spent, therefore giving purpose to the stay at one, play at three concept. We truly anticipate welcoming you back to the Turks and Caicos Collection, and most certainly to the Alexandra Resort. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The trip was a last minute deal and our 5th trip to Turks and Caicos. After reading several not so great reviews, our expectations were not high, but that didn’t really matter, as we were headed to our favorite beach, the absolutely gorgeous Grace Bay. However, the Alexandra Resort delivered a SPECTACULAR vacation!
We paid for an ocean-view room, however our first WOW was when we were escorted via golf cart to our oceanfront room on the fourth level. The room was spacious, with a full kitchen, dining and living room, along with a large master and 1.5 baths. Our favorite thing about our room was the huge outdoor patio, overlooking the beautiful Grace Bay, complete, with patio furniture and large outdoor dining table and chairs. Also many places we’ve stayed in tropics, the A/C doesn’t work very well. Our A/C was so cold, we had to turn it off the evening it rained. It was awesome, especially with children, to have a washer/dryer in the room (don’t forget to pack detergent).
The food was our second WOW. It was really delicious and was much better than the food served next door at Beaches Turks and Caicos (where we have stayed 4 times). The beef tenderloins, fish tacos, salmon, fried fish and pasta bar were some of our favorite dinners served. Also, there’s a great selection of alcoholic drinks, our favorites were the rum & punch and margaritas. The drinks were strong, but we’re not complaining!
Read more
Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was upgraded for us upon check in which was nice. They gave us a gift baggie of two tumblers and two beach towels, but there were four guests so I thought that was odd being that each guest pays for their stay equally. We requested two more for the other two guests and they brought them up. We found out that not all of the restaurants are open til later and the bars also, so it was annoying that after breakfast while laying out on the beach we couldn’t sip anything and there is no coffee bar and even the smoothie place doesn’t open til 11. That’s super inconvenient. The employees are all super friendly and inviting. We had a hard time finding lounge chairs bc a lot of people would get there early and leave towels on them to hold their spots. Sand is nice water was amazing. Room has everything except paper towels which was in my opinion odd... everything you needed in the kitchen except paper towels. We requested more wash cloths and they never brought them but u ended up taking some from one of the public restrooms. On Saturday between 2-5 pm they shut off the water without notice due to a water main break. We had seen the parking lot overflowing with sewage that morning and figured they were working on it. There was literally no water anywhere we could not use the bathrooms or shower or wash our hands for three hours. By 5 it came back on. Then we got another letter saying they will shut it off between midnight and 4 am to work on it again. We were having anxiety bc we went out Saturday night and were thinking if we stay out too late by the time we come back there won’t be any way to use the restrooms. So we tried to empty while we were out and came back before midnight. It was super inconvenient and we spoke with several other guests who said they had been staying over a week and the same thing had already happened prior to this day. Because of this I would not be back. There are too many resorts on the island and they didn’t feel like they could’ve made it right somehow by giving us a discount or offering to perhaps shuttle us somewhere to use the restrooms. By the time 4 am came around they turned the water back on it woke us all up from our sleep bc it was an extremely loud screeching sound coming through the pipes. We tried to go to the spa and the girl told us there was only one service provider on the weekends therefore all four of us could not get spa services at the same time. We tried to get reservations at beach House 218 but in order to do this you have to call at 7 am and make reservations for the same day and they were totally booked up everyday by the time we called. Food and drinks were not bad. It’s one of the cheapest resorts but I’d honestly pay more for better service. Oh and we got bit like crazy by mosquitos. Overall it was relaxing but that’s Turks and caicos in general I would stay somewhere else on a return visit.
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phillipa_Hutchinson, Guest Relations Manager at Alexandra Resort - All Inclusive
Responded Feb 11, 2020
Dear Ncecere81, Thank you for having chosen to stay at the Alexandra Resort and for taking the time to post this review of your recent experience. We sincerely apologize for the inconvenience faced with the interruption in the water supply, it was not our intention to place a damper on your experience, it was unfortunately unavoidable. We truly appreciate the feedback and hope for another opportunity to serve you Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I just checked out after spending a week at this amazing resort. From the moment you check in, where you're greeted with rum punch and a cold towel, to every aspect, there is nothing they won't do to make you happy. The room was cleaned daily, fridge restocked, and when we realized there was a washer and dryer right in the room we felt like we were at home. The dinners at Asu, where you have a choice of tenderloin, Mahi Mahi, pork or chicken were fabulous. You cook your meat on a special black rock. Fish deck was good as well. The burgers and pizza at pizza shack were good. The jerk chicken cooked daily by the beach was to die for. Bars poured great drinks and staff was super friendly. The beach is breathtaking. Alexandra has hobie cat catamarans, paddle boards, kayaks, snorkel gear and floats for your use free of charge. A mile down the beach to the left is Coral Gardens where there is a reef that begins 20 yards offshore. The sights were amazing, so many types of fish to see. Finally, a special shoutout to the staff. Gulia at the pool bar always greeted us with a warm smile and made fabulous drinks. Chidley and Davidson at the bar by the pizza shack were also very friendly. Tony at Asu tipped us off to the chocolate fondue for two and we ended up getting it 3 times. So, other than my shorts probably not fitting well anymore, i would highly recommend the Alexandra. One final thing, make sure to tip the staff. Maybe tipping isn't normal at an all inclusive, but we tipped constantly due to the staff's attentive nature. Thank you to all at Alexandra. We hope to be able to come back and visit you again someday.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great time at the Alexandra, it was a much needed break from the mundane life back in the USA. Resort: The Alexandra was best described as the Residence Inn of the Island. I thought we were living the dream until we walked over to The Palms (an adjacent property) and were blown away. I'm sure the rooms at the Palms were much more expensive, but from what we were told, there were properties on the island with The Palms level of accommodations equal/less than what we paid. Non-inclusive. Beach access was great and there were hardly anyone there so it felt like we had a private beach. On Friday people started coming in, but by that time we had already established ourselves as regulars. Food: We were disappointed in the serving size and quality of food at The Alexandra. We learned on our last day that the resort switched over to the all-inclusive model about 18 months ago. The staff were amazing and they did the best they could. I've stayed at all-inclusive resorts before so I'm not going to knock that business model because when it works, IT WORKS. Excursions: Concierge was great and answered all of our needs. No complaints there! Activities: The staff was amazing, we instantly clicked with them and was sad to leave them behind. We also did a 50mins massage and had no complaints there. COVID Stuff: I actually felt safer in there I than I do in the states. They were very diligent with the authorizations and everyone (staff) wore masks. They recently extended curfew to 11PM.
Read more
Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip:Wouldn't recommend all-inclusive at Alexandra. In the future you're better off buying...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife an I enjoyed our stay at the Alexandra Resort seeing that it was our first time coming to the Caribbean.. Although it was less than what we expected. There are no hot tubs and there are no places where adults can venture from everything else. We understand that its a kid friendly zone but there should have more accommodations for the adults. Although majority of our vacation was a success with the great treatment from the staff my only down fall was with a chef. Having my wife having multiple allergies and could not eat from certain menus we were guided over to a executive Sous chef Nael that promised to take care of our special requirements. Having met with this chef, he started to conversate with my wife showing some form of interest in her no only by the features on his face but also by his hand gestures while shaking her hand. I for second thought that I was exaggerating until my wife told me what happen when we headed back to our room. Coming to a hotel a guest we are entitled to feel secure no having to look over our shoulder. I don’t think I would ever come back to this hotel because there is no level of respect giving to married couples.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phillipa_Hutchinson, Guest Relations Manager at Alexandra Resort - All Inclusive
Responded Feb 16, 2020
Dear Billy9986443, Thank you for having chosen to vacation with us at the Alexandra Resort and for taking the time to post a review of your recent experience. While we are happy to learn that you enjoyed the stay, it id disheartening to learn that you r expectations were not met. We would like to thank you for bringing this situation to our attention, please understand that we have zero tolerance for such offences and have launched an investigation into the matter. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first trip to Turks and Caicos happened to occur during the middle of a pandemic, and while many are learning to navigate this new normal, Alexandra Resort has it all figured out. The staff made sure all safety protocols were followed as we were greeted with branded masks and provided a plethora of hand sanitizer available at every table and restaurant entry. The respect they showed for the safety of others was truly impressive.
We took this trip to celebrate a birthday, and the team took “surprise and delight” to a whole new level – After helping us coordinate a surprise visit to the Spa, Alluwanna set up a VIP dinner table with beautiful decorations, champagne and a special rendition of Happy Birthday from none other than the Pozitive Vybrationz. Management from Bianca and Milton was extraordinary from beginning to end. There are too many moments to recount, but one to note is that after learning of a dietary restriction in our group, Bianca was able to secure gluten-free options in less than 45 minutes. This is just one example of their effort to make sure all guests were cared for.
During our time there, we took full advantage of all of the fun activities and entertainment. The resort provides free watersport equipment including paddleboards, snorkeling gear, tubing, etc. The beach-side team were all smiles and so helpful – shout out to Jimmy who made sure that we had everything we needed (and more) with top-notch service and great conversation.
We can’t recommend Alexandra Resort enough, from the unmatched hospitality and friendly, energetic staff to the amazing views and crystal clear water, you won’t want to leave!
Read more
Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Vernon Jarrett, General Manager at Alexandra Resort - All Inclusive
Responded Aug 5, 2020
Dear 44beccab, It is such a pleasure to read your review. I am delighted that you had a great time and that we were able to provide you with a great birthday experience. Thank you for all the commendations. Yes, we are so lucky to have such a wonderful team. Alluwanna, Milton, Bianca and Jimmy have all been informed of your great review and they too are quite pleased. Do note that our guests' satisfaction is top priority here at Alexandra. Thank you for making Alexandra Resort your vacation choice and we are prepared to wow you on your next visit. Warmest regards, Jennifer Vernon- Jarrett General Manager Alexandra Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got to spent 5 wonderful full days on the most beautiful beach !! The sand is soft and white the ocean is so clear ,warm and calm that you can see the sand on the bottom and little fish . The resort is not so big or fancy but has everything you need . The food is very good nothing outstanding but the two restaurants for dinner are open right on the beach . Breakfast buffet not fancy but has everything and good, very good bacon and bagels . Reading all the bad reviews about making reservations was not true for us , we went to dinner whenever we wanted . There is a small bar right on the beach and Jesus would go to the other bar to get me a Pina Colona and towel , very nice cute young man. A very nice woman cooks excellent chicken and hamburgers on the beach . The shows at night are nothing to talk about at 8:30 . Our Oceanfront room was very clean and large with a great balcony right on the beach and the views of the ocean are breath taken ,the view was so worth the extra money . The whole resort was very clean and follow all the coronavirus rules. Rapid test right at the resort and given results in 20 minutes . The people are nice and helpful but slow . We were lucky not many guests so no problem with getting a good spot on the beach, we were able to relax and enjoy our vacation on no special time to be anywhere. We met and talked to so many different people from all over and enjoy each day. Each person loved the beach and said best beach ever . Coffee ,bags of chips and fruit bar all day but no room service available .
Read more
Date of stay: September 2021
Value
Cleanliness
Service
Room Tip:Oceanfront if the view is important if not other rooms are good location too
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here with our family of 4 (kids ages 7 and 9) 1/13 - 1/18 and had a wonderful time! The rooms are spacious, the food/drinks were very good, the service was great and the beach was the most beautiful beach we've ever seen! We particularly loved the fresh smoothie bar daily and dinner at the Fish Deck. We felt the all-inclusive package was well worth the money spent since food/drinks are very expensive in Turks and Caicos. There were also a lot of food options for the kids which was great since one of ours is a picky eater. The pool was nothing special (i.e. no water slides, no ocean view) but the kids loved it nonetheless and there was a pool bar which we enjoyed! There was also a fun entertainment crew that came around the pool area. The kids loved that they could get fresh popped popcorn and snow cones in the pool area as well. We also visited Blue Haven, one of the sister properties, which was also very beautiful but noticeably more windy! With regards to the rooms, I can agree that they were slightly dated but that had no effect on our stay as we came to be outside in the tropical sun! The cleaning crew promptly cleaned our room each day and we had a nice clean, spacious room to come back to each night. If I have one complaint it would be the pillows... the pillows were not comfortable! I'm not sure if they are the same in every room, but our room had square shaped pillows (instead of rectangular). So, that would be my only suggestion for immediate improvement. I would rather have a comfy pillow than an updated room! That said, we absolutely hope to stay here again in the future!
Read more
Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phillipa_Hutchinson, Guest Relations Manager at Alexandra Resort - All Inclusive
Responded Jan 22, 2020
Dear jeng961, Thank you for having chosen to stay at the Alexandra Resort and for taking the time to post this very positive review of your recent experience. We are delighted to learn that we have made your stay memorable and have exceeded your expectations. We truly value your feedback and look forward to hosting you on your next visit to the Turks and Caicos Islands
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi
You have to understand Turks is a sleepy island, nightly entertainment and music are usually off by 10pm
The food at the resort is incredible, we went out twice for dinner at recommend restaurants , pricey but worth it. However, the food on the resort was exceptional. You can ask the front desk to arrange a celebratory dinner they are very accommodating
We never went to blue haven, we are beach ppl they are at the marina
The pool is small and we don’t like pools on vacation especially when the water is as beautiful as it was
We had an oceanfront deluxe room they did t have a washer dryer
Relax, if your looking for cleanliness, amazing beaches and food with top notch service you picked the right place
My expectations are high and this place ticked off every list
Hi Chris,
As others have shared, an escorted tour is not required, but recommended based on your level of experience kayaking and knowledge of this particular area. You do need to watch the weather conditions and tide levels also. Please check with our watersports team before heading out.
Thanks for choosing Alexandra Resort for your first visit to TCI.
1 - Restaurants between Alexandra and Blue Haven - There are dozens. Any restaurant that is in the Grace Bay areas will be nearby Alexandra Resort and accessible within a quick taxi ride. There is a great website with restaurant listings that may be helpful. Try the VisitTCI website (we are unable to include links here) - and then click on the restaurants tab. For these restaurants outside of the resort, it's best to contact them directly and book reservations in advance of arriving to prevent disappointment. On Thursday evenings, the weekly "Fish Fry" is within walking distance. Our Guest Services team can provide more directions when you arrive. Note that due to taxi regulations, our complimentary shuttle between Alexandra and Blue Haven is not permitted to make stops along the way.
2 - Our updated studios and suites are identified as "Deluxe Oceanfront" on our website and when booking. We recommend booking this room type in advance if your preference is for our most updated rooms. We are often full or almost full so they may not be available as an upgrade upon arrival. To check to see if your room type is the Deluxe/updated rooms, we recommend contacting our Reservations Team with your booking information by email, phone or direct message on FB or IG, and they will be able to assist.
3 - We are saddened to hear that your friend was not impressed with service. We always strive for guests to have memorable experiences.
There are more places to choose from in the Grace Bay area.
PRICE RANGE
C$932 - C$1,389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alexandra resort providenciales, alexandra hotel providenciales, alexandra resort turks caicos, alexandra turks caicos
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
