We are very experienced travellers and not picky complainers! This hotel is sadly rundown. It reminded me of a Cuban holiday at a 2 or 3 star resort.
*Location is great.
*Beach was small and the staff did very little to clean up the seaweed that had washed ashore the prior week. Each day we had to wonder down the beach and paid other hotels to use their beach chairs as they had cleaned their beaches and ours had not.
*Pool was murky so we didn’t even dip our toes in.
*Pool and beach loungers broken, some were in good condition though!
*Swim up bar is permanently closed.
*Not enough seating in restaurant for guests. Not even enough salt and pepper shakers for each table or cutlery for each guest. People were lined up waiting for fresh coffee daily and many resorted to buying instant at the store to make their own in the mornings! Often no napkins.
*Thank goodness we did not do all inclusive as the food was limited.
*We had no bedding at first, were told there was no extra but then got some delivered late that night! Thank you!
*A fridge or hairdryer or coffee maker are all extra and you have to preorder them for your room. But when we got there said they actually didn’t have them but did eventually get them a few days later!!
*Staff were pleasant and housekeeping did an excellent job in our room.
*Our air conditioning leaked the first few days and we had to keep our only garbage can under it and empty it daily but they did fix it on day 5!
*You really just get what you pay for! We paid a lower price compared to other places.
*This hotel was fine (but not great by any means) we only ate breakfast and slept at our hotel and the rooms were clean! We would not return as we’d happily pay more to have a nicer place for future holidays as we’ve been to Jamaica many times.
*But if you love Cuban vibe and have low expectations, you really just want a clean room then this is the place for you!
*We’re not saying don’t stay here, just be aware of what you are really booking!

Very run down. Everything is broken (chairs, safes, beach loungers etc) very poor food quality, not enough food for guests (example, 80 guests they have 40 hamburgers). Staff are wonderful but not enough of them to do the work. Poor drink selection, run out of everything. Pool is cloudy, can not see the bottom. Not even enough tables and chairs for guests in dining room. This place needs new management or to be condemned.