Thank you for taking the time to share your detailed feedback about your recent stay at Sandals Grande Antigua. We sincerely apologize for the numerous issues you encountered and for not meeting your expectations. Your experience is important to us, and we are committed to addressing the concerns you've raised. We deeply regret that you were approached multiple times about signing up for the spa, especially during moments when you were trying to relax and enjoy the resort's amenities. We are also truly sorry to hear about the disappointing experience at our spa, especially with the cold plunge not being available and the lack of communication and apology from our staff. The issues with the buffet at Bayside not opening on time, the condition of your room, and the unpleasant odor are all unacceptable. We regret that these issues affected your stay and will work diligently to improve our facilities and housekeeping services. The internet connectivity problems and the unprofessional behavior of the employees at the crepe place are also concerning. We are glad to hear the internet issue was refunded, but we will investigate further to ensure a stable connection for all our guests. Additionally, the behavior of our staff must reflect our commitment to professionalism, and we will take steps to address this. We deeply regret that your experience was far from what you expected and deserved. We value your feedback and will use it to make the necessary improvements. We hope you might consider giving us another chance in the future to provide you with the exceptional experience that many of our guests have come to love.
