Royal Heights Resort is situated in Malia area-Pezoula on an amazing privately-owned hill consisting of 60 acres of land with breathtaking views of the beautiful Cretan Sea. Located just 2 minutes away by car from the amazing beaches of Malia and just a 20 minute drive from the international airport ‘Nikos Kazantzakis’ in Heraklion and five minutes from the golf of Herisonnisos.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, Greek
Location
Pezoula, Malia, Crete 700 07 Greece
Name/address in local language
Royal Heights Resort
561 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Just returned from the most wonderful week at this amazing hotel. A lovey warm welcome greeted us upon our arrival by Athina who was fantastic during the entire week. Nothing was too much trouble and the hospitality was incredible. The cleanliness of the hotel was excellent and I truly could not find fault with anything. The view from our room was so gorgeous to wake up to each morning. The location of the hotel is fantastic. The waiters, George, Dimitris,Giannis and Hlias were excellent - always a big smile and a warm welcome to the restaurant along with the breakfast/kitchen staff Kostas and Kiki, Tonia and Aggelos. The food was beautiful and the location of the dining area overlooking the town and sea made for a wonderful backdrop along with the amazing sunsets. Thanks must also go to the cleaning ladies Eleni and Chrissarla. They kept our room beautifully clean and were always extremely polite and smiling. At this time of the year we found the hotel lovely and peaceful - just what was needed. Being in the mountains there is no passing traffic and no noise. Perfect. The climb up to the hotel is steep and I would recommend hiring a car in order to get about however a taxi costs around 8 Euros from the town - well worth it. The pool area is spotless as is the pool itself and not too deep. We were fortunate enough to be invited in by Athina to see a Cretian wedding reception which was just fabulous. So many lovely memories have been made during our week at the Royal Heights and I can not thank everyone enough for making our stay here so wonderful. I was asked by Athina if, in my opinion, they could improve at all with the breakfast options. Having given a couple of small suggestions the one was available the very next day and the other the day after! We could not find fault at all with the hotel or the staff and thank you for making our holiday a wonderful experience. I certainly hope that I can return one day to this gorgeous hotel and would certainly recommend it to anyone who wants a relaxing, out of the way holiday in glorious surroundings with excellent staff who really make you feel as though you matter and go out of their way to ensure that you have a wonderful time. Thank you all so very much and hope to see you again sometime..
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at Royal Heights Resort
Responded Jul 12, 2022
Dear Lakey6263, Thank you ever so much for your lovely comments about the hotel and staff! We are very glad you have created lovely memories during your stay with us and we hope to get the chance to welcome you back soon. Best Wishes, The Royal Heights Resort Team
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We have recently returned from a 2 week stay in September, staying in a villa with a private pool. This was our forth visit to the location so that alone speaks volumes in terms of how much we appreciate and love our stay. The staff are very helpful & friendly, all of the site is kept in a very well maintained condition. We would love to name all the staff who offered such excellent service but the thanks go to all of you for what you do to make peoples holidays so memorable. We are returning next year and are already counting the days,
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Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHRTeam, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort
Responded Jan 11, 2020
Dear Guests, We are thrilled to receive your great review and we are delighted to know you had a memorable holiday experience with us! Your feedback and comments are highly appreciated and has already been shared with our entire team for our future improvement. Thank you for your review, positive comments and for recommending our property! We hope to have the pleasure to welcome you back in the future and offer you a memorable stay once more. Warmest Regards, ________________________________________ Despina Christodoulaki (Mrs.) Reservations Department
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We had a great stay here. Lovely view and location. Beautiful swimming pool and garden. Staff is very firiendly and the location upon the hill near old Malia is perfect for visiting Malia, the beaches and other places in the area. The hotel has a nice gym as well.
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at Royal Heights Resort
Responded Sep 2, 2020
Dear Guests, We are thrilled to receive your great review and we are delighted to know you had a memorable holiday experience with us! Your feedback is highly appreciated and has already been shared with our entire team. Thank you for your review ana positive comments! Warmest Regards, ________________________________________ Athina Kagiaftaki (Mrs.) Front Office Department
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Our 3rd stay here but probably our last. The Ambassador villa 406 that we stayed in is looking tired and dated now considering the not inconsiderable cost. Basically, nothing has been renewed or updated in the 12 years since this place was built. The same can be said of the bar/restaurant areas, damaged seats and that tired look that only a bit of investment can correct. Great breakfast still, despite the Covid measures. We took a look at quite a few hotels on the island during this stay to get a feel for what was on offer and just feel that this place is getting left behind which is a crying shame given it's enviable location. A few USB sockets, a modern TV with HDMI port, kitchen/bathroom refurb and bedroom doors that can be closed fully without the might of Hercules is all that is needed. Oh and seal up the 20mm gap under the main door that allows unwanted creatures easy access, along with the damaged insect screens to the patio doors.
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Date of stay: July 2020
Location
Cleanliness
Service
Room Tip:Ambassador villas are the best accomodation here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Γενικός Διευθυντής at Royal Heights Resort
Responded Aug 8, 2020
Dear Guest, We wish to thank you for your review on Tripadvisor. We also thank you for expressing your disappointment with certain aspects of your stay. Let me clarify that the villa with number 406 is a Presidential villa. We regret that the villa you stayed did not come up to your expectations. We were suprised to read these comments as most -if not to say all- guests are very happy after their stay in our hotel, and consider it second home and the staff their greek family. Your comments are indeed taken under consideration and account and have already been passed on to the related departments. We look forward to welcome you and your family back and give us the chance to hit the mark and offer an even more seamless experience. Should you reconsider and decide to visit us again in the future, we will be more than happy to have you with us and take the opportunity to reclaim your faith in our services. Warmest Regards, ________________________________________ Athina Kagiaftaki (Mrs.) Front Office Department
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Having stayed here before we thought we knew what we were getting which would be a presidential Villa with a private pool and total relaxation after the year from hell. First few day turned out to be just that although as other reviewers have stated the place is starting to look very tired now considering the money it costs to stay here. We thought because of its location we would be a bit removed from the crowds down in the main strips however from Saturday to Sunday every week hundreds of locals are turning up on mass to use the facilities here and what can only be described as a rave around the main pool from 11 o’clock until 6 pm with music being played that loud you seriously can’t here yourself think or even have a conversation with each other without shouting. We’ve asked the receptionist if this can be lowered slightly as it’s spoiling our stay and this isn’t possible apparently. So it seems day trippers are taking priority over paying guests who’ve spent thousands of pounds to stay here. My advice would be to seriously not stay here if it’s peace and quiet you seek. Very disappointed ☹️
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I highly recommend this hotel. Upon our arrival into Greece, the awareness of the year 2020’s unprecedented viral impact is apparent. The people of Greece are doing all they can to protect both themselves and the tourists. Our whole experience, at both airport and hotel have made my family feel safe, secure and comfortable as all done in a friendly way.
The Royal Heights Resort have accepted the COVID-19 crisis and have focused on making their customers feel both safe and comfortable. The hotel is clean and the staff are very friendly and pleasant. My family and I felt welcome, extremely safe, and well take care of.
The surroundings are beautiful set high above Malia with beautiful aspects of both the sea, the Cretan countryside, and the high ground of Crete. The views in one word are ‘Stunning’.
The room was clean, comfortable, and very large for my family of four. The balcony overlooked the very clean pool and sea and the views are fantastic. The room caters for everything. The pool has fountains , a waterfall effect and the area well cared for.
My wife had her Birthday here and the hotel surprised us with a delicious cake. The quality of food and drink are excellent, with the service to match. We were half board and the choice of food is wide and varied, from traditional Greek to more contemporary tastes and of course, something in between. The staff were very helpful in catering to our expectations with Artemis, Stavros, and the rest of team doing whatever they can to make you feel welcome.
For breakfast with Covid in mind, the staff would serve and cater to your request ensuring minimum contact. We had a lovely surprise with Galaktaboureko placed on our table at breakfast..something delicious that went well with the coffee. The whole food and beverage team at the hotel are fantastic.
From our before our arrival, Maria at the receptionist team was in contact with us to ensure our needs were taken care of. We had a warm welcome upon arrival from Athina and Maria and were given a cool welcome drink.
Overall, The service was personal, the hotel clean , and the experience will not be forgotten. Very highly recommended.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at Royal Heights Resort
Responded Aug 9, 2020
Dear Guests, We are thrilled to receive your great review and we are delighted to know you had a memorable holiday experience with us! Your feedback is highly appreciated and has already been shared with our entire team. Thank you for your review, positive comments and for recommending our property! Warmest Regards, ________________________________________ Athina Kagiaftaki (Mrs.) Front Office Department
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We wanted a relaxed and laid back holiday and Royal Heights absolutely delivered. The location is fantastic - panoramic views of the town and really peaceful. The staff were wonderful. Athena and Maria at the front desk were warm, friendly and really helpful. The rest of the staff from housekeeping to the restaurant and bar staff were all really friendly and lovely to interact with. The hotel was very accomodating to my wife's dietary needs and really made us feel looked after. We had booked one of the villas with a private pool and I would definitely recommend it to anyone who is coming with children. Our kids loved having their own private pool and we pretty much spent each day there. The villa itself was really clean and the resort is of a very high standard. The town is an approx 15 min walk downhill and there are a number of local restaurants to choose from which I am sure everyone would enjoy. On the way back to the hotel a taxi is definitely recommended😃. All in all this has been a fantastic stay and we will take back fond memories of our stay. If you are looking to stay in the region I would suggest Royal Heights as your number one choice.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Guest Services / Front Office at Royal Heights Resort
Responded Sep 2, 2023
Dear Schohhan, Thank you so much for taking the time to post your review regrading your stay. Your lovely comments are highly appreciated! Best Regards, The Royal Heights Resort Team
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We had an amazing stay at the Royal Heights and would highly recommend the resort and would definitely consider coming back again.
Everything from the pre-arrival communication, the warm welcome at check-in, the fantastic service from every single member of the team, the arrangements for outdoor activities (quad bike tours, sailing trips), the recommendations and bookings for restaurants to the final goodbye was dealt with such care & warmth that we really felt like VIP guests. We have yet to experience such wonderful and consistent service from a holiday resort.
We were a group of 2 families and booked 3 villas (2 x Presidential Villas and 1 x Ambassador Villa) for 9 of us. All of the villas had great pools and were kitted out with everything we needed for our stay. The team even laid out an outdoor room service breakfast for all 9 of us in one of our villas. That was a nice touch and showed how Athina and the team always wanted to go the extra mile to keep us happy.
A special mention must go out to Athina and the front desk team, Illas and the team at the restaurant, the housekeeping team and the room service team who all worked so well to make our stay amazing. There was really nothing that we could find fault with this resort or the team.
Well done and hope to see you soon!
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip:Go for the Presidential Villas - they are worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at Royal Heights Resort
Responded Sep 7, 2021
Dear Guest, Thank you for sharing your experience at the Royal Heights Resort through the Trip Advisor. Your opinion and comments are indeed valuable to us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It is wonderful to read that you found a beautiful and peaceful place and for highlighting the friendly staff. We are looking forward to welcoming you back for another relaxing escape! Warmest Regards, ________________________________________ Athina Kagiaftaki (Mrs.) Front Office Department
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So two days in on a seven day break which we booked the day before leaving. Somewhat dubious as kids said we will hate Malai and not for parents. Well not when your based here up in the hills in a perfect complex. Room/suite overlooking pool and with a view across the ocean and Malia itself is quite simply first class. The staff in restaurant and pool bar are so welcoming and helpful which is great, especially George who explained everything so clearly. It’s clear that local Cretens use the complex themselves over weekend which in itself is a massive endorsement as the pool area today was mainly locals but for me this just made the place better and more enjoyable.
So pan fried sea bass last night which was expertly de boned in front of myself and Mrs and was simply as good as anywhere in world that I have ever had.
2 days in and both of us agree what a top choice for a Crete holiday
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip:All 10 suites overlook pool so doesn’t matter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Guest Services / Front Office at Royal Heights Resort
Responded Aug 31, 2022
Dear Anthony, Thank you so much for taking the time to post your review regrading your stay. It was a pleasure having you and we hope to see you again soon! Best Regards, The Royal Heights Resort Team
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I cannot recommend this amazing hotel enough. We have just arrived home and miss it so much already. Everything was truly perfect. The warm welcome on arrival, lovely staff, cleanliness of the hotel and rooms, the views from the rooms, the location up the mountain is absolutely gorgeous. The trek walking up hill to the hotel is a challenge which we actually enjoyed especially in the beautiful weather. We really loved everything so much and can’t wait to come back again, we would live here if we could! Athina and Marina were especially amazing, Athina was really attentive and helped with anything we needed. Marina always so friendly and welcoming at breakfast, she really made our stay. We came before the summer started (but it was still absolutely boiling and perfect weather) so the hotel was amazingly quiet and peaceful, I’m not sure how busy it gets during the malia season but I’ve heard it’s hectic. However our stay was so peaceful and just beautiful. Thank you so much everyone at royal heights resort for the best week ever! We really can’t wait to return!
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Date of stay: May 2022Trip type: Travelled with family
Room Tip:Walking up the hill to the hotel is quite a challenge so maybe make sure you have transport if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at Royal Heights Resort
Responded Jul 12, 2022
Dear 593ggsallyg, Thank you so much for your lovely comments! We are glad you had a wonderful stay and we look forward to welcoming you back to our hotel soon! Kind Regards, The Royal Heights Resort Team
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There isn’t a supervised kids club as such during the day unless things have changed, the area is available for you to use though (would be best to contact RHR direct to check on current arrangements)
The soft play area is supervised in the evening which is a god send, ours played before, during and after our evening meals which was great for us.
Jani my question is You places in great place.nice.swimming pool.nice stuff.nice .Play.area.for the chilled.You are high enough in TripAdvisor Hotel.Why the air condition in the children place is not working.I will be back there.I hope that our condition.Will be work.if is.not working I will write. you.in TripAdvisor my opinion.🤛
There are more places to choose from in the Malia area.
PRICE RANGE
C$189 - C$331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal heights hotel malia
LOCATION
GreeceCreteHeraklion PrefectureMalia
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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