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4.0
#7 of 39 onsens in Hakone-machi
Location
Cleanliness
Service
Value
See why so many travellers make Hotel Green Plaza Hakone their onsen hotel of choice when visiting Hakone-machi. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and Hotel Green Plaza Hakone makes getting online easy as free internet access is available.
You can also take advantage of some of the amenities offered by the onsen hotel, including 24 hour front desk, a concierge, and baggage storage. In addition, guests can enjoy a hot tub and a restaurant during their visit. As an added convenience, there is free parking available to guests.
While staying at Hotel Green Plaza Hakone, visitors can check out Owakudani Enmei Jizo (1.3 km) and Kuzuryu Shrine (2.5 km), some of Hakone-machi's top attractions.
While visiting Hakone-machi, you may want to try some dumplings at one of the nearby restaurants, such as Gyoza Center or Chainahausu.
Plus, during your trip, don't forget to check out a science museum, such as Hakone Geo Museum.
We’re sure you’ll enjoy your stay at Hotel Green Plaza Hakone as you experience all of the things Hakone-machi has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
We chose this hotel because of the view of Mount Fuji. It was foggy, so the view was missing, but the room was good. We had a traditional Japanese room. While we ate dinner at the buffet, they placed beds on the floor which is cool. The hotel Onsen was a great feature. The buffet was good but not spectacular. Overall, the hotel was above average but the view depends on the weather.
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Date of stay: July 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GreenPlaza Hakone, 支配人 at Hotel Green Plaza Hakone
Responded Aug 1, 2020
Dear Mr./Ms. Jazz PatNimNik, Thank for your satying at hotel Green Plaza Hakone and your review on the hotel. what's a pitty when the weather was foggy. However it was great when you had a good time and good expericence with onsen and a traditional Japansese room. We are looking forward to your next coming. Best regards, Hotel Green Plaza Hakone
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel. Located on the Hakone ropeway at Ubako stop (short walk on path to hotel or call from station for a courtesy pick-up to the hotel), one stop more to Lake Ashi and lake cruise. Fabulous view of Mt Fuji from their back garden. Huge buffet dinner and breakfast included in the price (best we had in 3 weeks of travel throughout Japan). Relaxing onsen in hotel (some Japanese style rooms include your own private onsen). Only suggestion is courtesy van driver should wait a minute or so at hotel door for pick-ups to station (we were right at the door with luggage, when he left without stopping) - also driver could get out and open back luggage compartment for suitcases (I had to struggle to lift ours into an already full van, then he drove extra fast to the station, throwing our suitcases all over and into other passengers). Besides this, the hotel was still a great stay and I would highly recommend it for your visit to Hakone.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time in Hakone but not in Japan. Perfect choice! We were a family with a toddler, and the ryokan will be not a proper place for a child to be or enjoy the traditional setting. Green Plaza was a nice cross between ryokan ( we got a tatami room) but had the convince of buffets for breakfast and dinner. We enjoyed it all. Great choices for food, Eastern and Western. Local salmon was to die for, but pasta and pizza were solid as well. The room was big enough and we had a pleasure of viewing Fuji-san from out window. There is a store inside the hotel and you can get supplies and water/ beer for reasonable price. Not far from a ropeway station Ubako but we rented a car and it was a great idea to save time if you want sightseeing. Onsens were awesome and open late. Everything was clean! Overall, highly recommend, especially if you are not ready to commit to a traditional ryokan and picky with food or have kids.
Would love to come back and explore the area more
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at this hotel during COVID 19 period so the service provided was minimal - no room service, self-service of futon and bed-making. Our room has excellent view facing Mt Fuji, spacious for two people, although a bit old but clean. The onsen was great.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is not easy to get to the hotel except by car. Although the hotel provides a shuttle bus but it only goes to the nearest cable car station. Getting around the area would be easier if you have a car. Otherwise, you have to rely on the cable car or public bus. Taxis is not easy to get even with the help of the hotel. Having said the above, the hotel is quaint in an attractive manner. The service of the staff was excellent both at check-in and throughout our stay. Room was spacious and large but a bit dated. They have a nice garden and the best part of it is that it has an excellent view of Mt Fuji. The buffet dinner at the restaurant in the hotel was fantastic in terms of the range of food and quality. Its breakfast was just as good. This hotel provides great value in the quality of stay and service despite its location.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has a great potential, location is good once once you are there but arriving to the Hotel is terrible. The free shuttle wasn’t running when we arrived to gondola station and we needed to walk in the middle of an icy road carring our luggage, the most incredible thing is the staff didn’t really care when we got to the reception. The hotel installations are quite old and you have issues with mold all over the place, the corridor had a basket on the floor to colect dropping water from the ceilings, our bathroom was smelling really bad probably due to some sewage leak behind the toilet. The onsen was OK, just like others in the same category, however the views of the Mount Fuji are not that great as you need to stand up and take you body out of the onsen waters to see the it. Also, it is a quite lateral and partial view. So don’t expect great things here. The food was OK and restaurant staff was friendly and helpful. I felt that the food standards were also a bit low compared to other places we stayed in Japan. The worst part was the reception staff, they don’t know how to cater for international guests and they are not willing to help in your way in and out of the hotel if you are not driving your own car. So here is my recommendation, DON’T stay here if you are planning to use Hakone’s public transportation to get hotel. We actually lost 1:30 hours of our itinerary on the way out because they didn’t want to run the shuttle bus 5 minutes earlier to take us to a bus station 6 minutes away from the hotel (btw you can’t really walk with your luggage in Hakone’s roads on winter since they are steep an icy sometimes). The funny thing is thay me and my wife where the only guests on the shuttle when the left the hotel, so they could easily save 1:30 hours of our day being a little more understanding. Overall, just find somewhere else to stay in Hakone.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful location and a beautiful setting. The breakfast and dinner buffets were the highlight of our stay. Really varied options both western and Japanese to choose from. 3 minutes walk from a rope way station that takes you to the lake or up the mountain. Staff, especially Sugawara we’re all great. Room had a strong smell of mildew or mold though.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first royakan so it’s a bit hard to know how to compare with others, it as a first timer I had an amazing time here. My room and onsen had a view of Mount Fuji, the dinner and breakfast buffets were great (fruit in Japan!) and we had fun sleeping on the mat and sitting by the low table in our room. So overall it was a good experience. However there are some negatives: the room needed a bit of a face lift and same with the bathroom. Still, if you can get over those details you won’t regret staying here. Make sure you stay on the mount Fuji side though!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you're looking for a traditional ryokan experience this isn't it. Rooms are a little tired, dinner has a good range but cafeteria style. Staff are helpful. There are better options for the money.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spending 10 days with my daughter, who has lived in Osaka for the past two years, I was looking for moderately priced hotels in areas that she has not visited during her time here. Hotel Green Plaza appealed to us for its outdoor onset with a view of Fuji san (Mt. Fuji). She hiked up Mt. Fuji during her study abroad where she lived in a small rural town named Tsuru at its base, but I have never even seen it. Anyway... the weather did not cooperate and we weren't able to enjoy views of Mt. Fuji due to rain and fog, which is very common in mountainous areas like Hakone. As a tourist, you know you are taking a chances even in the summer, when visiting the mountains. Back to the hotel - this Hotel Green Plaza is far away from the nearest bus stop, not close to any of the museums, Lake Ashi and Hakone Shrine, or even the outlets, if that is your thing. The staff was friendly enough, but the entire hotel is in dire need of updating. I've stayed in other older hotels in Japan, but at least they have shown some attention to updating little by little - like adding more electrical outlets. Here, there was one electrical outlet near the twin beds and for me to charge my devices, I had to unplug the hot water appliance - that was the only other outlet that was accessible. Dinner and breakfast buffet of standard Japanese fare was included, but rate for Sunday in April before high season was $417!! The rate for the Monday we stayed (we're here now) is $266. Add to this that it is far up on the mountain and not near any bus stop - which are confusing even for a person like my daughter who is very familiar with the public transportation in Japan and fluent in Japanese - it took us 1-1/2 hours to get to Pola Museum (what we decided to do since it was raining). We called for a taxi, but none were available. Also, be warned that, if you have large bags, or you arrive on the Shinkasen late in the afternoon at Odawara station, the Ropeway that ends very close to Hotel Green Plaza quits taking people shortly before 5:00 p.m. I don't know whether being able to see Mt. Fuji from the onsen would have made up for the other shortcomings of this hotel. Cannot recommend.
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Date of stay: April 2017
Rooms
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 ways to reach Hotel Green Plaza Hakone: (1) Alight at Izu Hakone (Ubako bus stop), 5 minutes walking distance to the hotel. (2) Hakone Tozan Bus (Onsensou bus stop. Shuttle bus approx. 5 mins). (3) Express bus (shuttle bus approx. 5 mins). (4) Alight at Ropeway Ubako station, 5 minutes walking distance to the hotel.
4. Hakone Ropeway Ubako Station looks easiest, however The ropeway is currently out of service between Sounzan and Ubako due to a volcanic no-entry zone around Owakudani. Substitute buses are running instead between Sounzan, Ubako and Togendai. see japan-guide
Also Typhoon #19 brought more rain to Hakone than any other area, causing widespread damage and transportation disruption. The tracks of the Hakone Tozan Railway were damaged, and trains will remain out of service between Hakone-Yumoto and Gora for several months.
Santa Cruz, California37 contributions46 helpful votes
You do not need a car, bus, or taxi. Take the tram and when you cannot take the tram any further, take the ropeway, which most people would call a cable car.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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