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About
4.5
#78 of 822 hotels in Dubai
Location
Cleanliness
Service
Value
Soaring 44 floors above the city, the Hilton Dubai Al Habtoor City offers an upscale oasis on the banks of the Dubai Water Canal, near Downtown Dubai and World Trade Center. The location off Sheikh Zayed Road, near Dubai Metro station, puts you just minutes from wherever you want to go. Enjoy an indulgent host of family-friendly amenities including complimentary WiFi, expansive spa with views of Burj Khalifa, 3 rooftop pools, Kids’ Club, or pay a visit to La Perle, Dubai's #1 show.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, the Hilton Dubai Al Habtoor City is lauded for its convenient access to attractions and transport. While opinions on value are divided, the hotel's array of first-rate amenities, including diverse dining options and luxurious rooms, garners high praise. Guests are charmed by the inviting atmosphere, especially during birthdays.
Exceptional service is a hallmark, with a commendable staff delivering memorable experiences. The rooms' cleanliness and spaciousness are celebrated, although some note occasional room service and maintenance hiccups.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Outstanding
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We received excellent dinner service and care from Gurpreet, Kent, Emiley and Nora, under the turtorlege of Marwan, on our Market dining experience. The food was incredible. We sampled some Mexican food which was so delicious, we had to seriously restrain ourselves from a second helping. We decided to go for a Indian for our main course, and what a choice. There is not a lot to say really, except it was probably the best Indian food we have has in a long time. Thank you very much for the excellent food and even better service.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saeid Heidari, General Manager at Hilton Dubai Al Habtoor City
Responded Jun 22, 2023
Dear deborahauguste It was wonderful having you visit Hilton Dubai Al Habtoor City! I am very happy to read your kind comments and details you have enjoyed the most especially appreciating the comfortable room, delicious food, and nice location. I am also pleased to learn of your experience with all the staff's amazing service especially Gurpreet, Kent, Emiley, Nora and Marwan who provided you a perfect customer service. Our hotel team members constantly strive to provide the most exceptional world-class service to all who stay with us, and it seems that it has not gone unnoticed during your time here. I will be happy to share your kind comments and feedback with the team. We look forward to welcoming you back and impressing you even more upon your future visit. Best Regards. Mr. Saeid Heidari -- General Manager
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We spent 2 nights at Hilton Al Habtoor City to be closer to the mall and the Burj Khalifa. We had booked communicating rooms which they did not have when we booked in but this was not an issue with teens, and I just asked from rooms on the same floor. The hotel is located downtown, with vue on the Burj tower and 500m from the underground station then a few stations from the mall. On the first day we had planned to visit the gold souk and spice souk which we did, taking the underground, then an abra to cross the river. The concierge was really helpful to indicate how to get there, in the evening we went to the mall to collect our tickets for the Burj booked for the following day. You can also spend the evening enjoying the fountains shows which start at 6pm and every 1/2h from 6pm, but the show is different each time, so being so close to the hotel allowed us to stay for a few shows. On day 2 we used the complimentary hotel shuttle which took us to the sister hotel which is a Marriott on the Jumeirah beach, on one extreme hand of the walk. Lovely location and big hotel with swimming pools and white sandy beach. This shuttle is very convenient and the bus is a good size so it was not fully booked. I would recommend this hotel 100%, it is very clean, the room are spaecious, the vue form the lift area or bedrooms is spectacular and we enjoyed the swimming pool from the V hotel next door. The Hilton's own swimming pool area is great, and there is plenty of sunshine in the afternoon. We used the V hotel pool because of the exposure to the sun in the morning, which was better than the Hilton's. Food-wise, the buffet breakfast is fantastic, cooked indian and Chinese food is available, and more traditional buffet breakfast too, so I recommend having bed and breakfast. In the area we struggled finding food outside of the hotel, so you are pretty much stuck to eating in one of the hotel's restaurants or go to the mall. We did have one lunch at the pub on the ground floor, pricey but the burger and macaroni cheese was amazing, I tool the tacos with pulled beef and chiili + avo which was huge, and we also had the chicken wings which was a big portion too. Other info = Taxi ride from the airport was 65 Dirham Taxi ride to the mall is about 25 dirhams. Taxi ride to Jumeirah beach is about 70-80 dirham. Customer service, reception desk, staff at breakfast and concierge are all 5*.
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Date of stay: February 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, Hotel Manager at Hilton Dubai Al Habtoor City
Responded Feb 22, 2020
Dear Teddymarron, Thank you for taking time to share your review on TripAdvisor! It is always with a certain pride that we read and share such comments internally as it is true that the Hilton Dubai Al Habtoor City is fantastically located. It was a pleasure to have had you as our guest and we are delighted that you had the most amazing time here. Please be assured that I have personally shared your review with the team and have congratulated them for their exemplary performance. It would be an absolute pleasure to welcome you back soon at Hilton Dubai Al Habtoor City! Best regards, Karolina Paliszewska Hotel Manager
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There are so many positive features about this hotel. Helpful reception staff and porters as you arrive, rooms of outstanding quality for a mid range hotel fully equipped with a great shower. The breakfast was included and had an extensive range of food available. Far superior to the standard fare in the UK. There were a variety of places to eat in the complex though both the range of drinks and the high cost of them is disappointing. Perhaps the outstanding feature is the shared location with the theatre purpose built for the production of La Perle! This is a truly marvellous experience. The only small negative is I am still waiting for my Hilton Honours points to be sorted.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, General Manager at Hilton Dubai Al Habtoor City
Responded Jan 29, 2020
Dear David R, Thank you for taking time to share your review on TripAdvisor! It was our pleasure to have you as our guest. Our location indeed is a very unique one and we are privileged to be located is such a wonderful surrounding and the world’s attractions in close proximity. Having said so I would also like to mention that I have taken a note of your feedback regarding the Hilton Honors points, would you mind sending my team ( at ken.wang@hiltonalhabtoorcity.com ) your details of the reservation so we can look after it? It was our pleasure to serve you and we look forward to seeing you again soon. Best regards, Karolina Paliszewska – Hotel Manager
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We stayed at this hilton for part one of our honeymoon and it was just beautiful. The room was well kept, organised and consistently cleaned. Worth getting the view of the Burj. Staff were fantastic. Every member from the front desk, valet, service staff, cleaners and chefs were attentive and polite.
Everytime I had a query they were very helpful and anything I asked for was quickly dealt with.
They were brilliant with the water bottles. Consistently restocked in our room, we never had to buy a single one. We paid for breakfast which was brilliant. They had a huge variety of freshed cooked food from every continent, neatly organised and cooked well in a clean environment.
The pool and sauna was clean and easily accessible.
The building is located a 25 minute walk from business bay station which helped us get about but taxis were also readily available from outside.
When checking out at 6am the bellhop collected our luggage and by the time we had got down and checked out he has already hailed a cab and loaded our luggage for us.
Cannot say a bad thing about my stay here. Would happily return
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, Hotel Manager at Hilton Dubai Al Habtoor City
Responded Jan 8, 2020
Dear iqraanasir, We were honored to have had you as our guest here at Hilton Dubai Al Habtoor City! We truly cannot thank you enough for such an amazing review you shared on TripAdvisor! This review has brought some generous smiles on our faces here at Hilton Dubai Al Habtoor City; I must say that your appreciation and recognition have only inspired and encouraged them (but also many others) to perform even better and have pushed their enthusiasm to new heights. Thank you again for bringing about the added motivation. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you back in the near future. Best regards, Karolina Paliszewska Hotel Manager
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We stayed in this wonderful hotel for 4 nights and were amazed at the service and courtesy of all the staff we met during our stay. From the time we entered the building we were welcomed and acknowledged by everybody. The hotel is one of 3 all adjoining where you can use the facilities of all 3 totalling over 25 restaurants and bars, a couple of gyms , spas, numerous swimming pools etc This includes the V hotel and the Habtoor Palace Hotel. They also have a free shuttle bus a couple of times a day to their sister hotel the Al Habtoor Grand Resort on the beach and also to the Dubai Mall and the Burj Kalifah. Our room had a great views over the canal towards the Burj and was spotlessly maintained by Housekeeping Team Leade Chandra and his attendant Lai. George on the Concierge Desk was extremely helpful with all my requests from buses to taxis to the Metro and together with his colleague Chai made for our stay to be very enjoyable. Overall, Highly recommended!
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Date of stay: February 2020
Value
Location
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Room Tip:The higher up the better the view!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, Hotel Manager at Hilton Dubai Al Habtoor City
Responded Feb 11, 2020
Dear Bigboobs32f, We were honored to have had you as our guest here at Hilton Dubai Al Habtoor City! We truly cannot thank you enough for such an amazing review you shared on TripAdvisor! This review has brought some generous smiles on our faces here at Hilton Dubai Al Habtoor City; I must say that your appreciation and recognition by remembering our associates Leade, Chandra, Lai, George and Chat by their names have only inspired and encouraged them (but also many others) to perform even better and have pushed their enthusiasm to new heights. Thank you again for bringing about the added motivation. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you back in the near future. Best regards, Karolina Paliszewska Hotel Manager
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We booked an Executive Club Room and got a very large room on the 40th floor with a sofa and a view of the Burj Khalifa. The room was gorgeous and the housekeeping team always did their best to make us as comfortable as they could. Thanks to Anamika and her team. The bed was very large and comfortable and the bathroom has everything you need from a free standing bathtub to a rain shower. The breakfast had a very big selection of international food and was definitely worth it. Unfortunately it got very crowded after 9:30am so we had to move to the adjacent V Hotel one morning. However, the breakfast there is comparable. I think between Christmas and New Year it is just unusually crowded there. Especially the elevators are crowded then. The pool area was super nice and bigger than expected. We thought at first all the sunbeds were full, but then we were pointed to two other pools, which are located behind the Kids Club and actually still had some free sunbeds. Sunbeds at the pool are reserved here in the morning classically with towels, so you are virtually forced to do the same if you still want breakfast. The staff at the pool was very attentive and helpful. We also liked the location of the hotel, although there is no connection to the metro, but from there you can take a cab to all the places worth seeing very quickly and quite cheaply. The hotel also offers a shuttle to the mall, which runs several times a day. There is also a shuttle to the beach. The beach shuttle was unfortunately crowded on one day, whereupon we paid for the ride ourselves. Unfortunately, we were very disappointed by the arrogance and audacity of the other guests. The principle of first in first serve is not lived there, we were with the first at the bus and did not get in, because all have pushed ahead. The same was true at the elevators. Many guests consider themselves better and wanted to be treated as such, that they often got away with it, I found very disappointing, but also understand that the staff here has no chance. Despite everything, we had a great time and felt very comfortable.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrik Reinisch , General Manager at Hilton Dubai Al Habtoor City
Responded Jan 4, 2022
Dear denisep13travel, Thank you for taking time to share your review on TripAdvisor! It was our pleasure to have you as our guest. Our location indeed is a very unique one and we are privileged to be located is such a wonderful surrounding and the world’s attractions in close proximity and also hotel facilities. Having said so I would also like to mention that I have taken a note of your feedback regarding the crowd restaurant at breakfast, shuttle bus and elevator and have shared it with our concerned department, who are already working on ways to enhance our guest experiences in the future. It was our pleasure to serve you and we look forward to seeing you again soon. Best regards, Fredrik Reinisch – General Manager
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I have been going to Hilton Al Habtoor City for many trips over the last 16 months, and the Hotel has excellent Laundry service. Specifically I would like to highlight the services of the team member Balwinder who is part of the Laundry staff who always delivers on time without loosing anything and places everything in your closet ready for use. Would recommend staying here and using such services
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, General Manager at Hilton Dubai Al Habtoor City
Responded Jan 19, 2020
Dear David B, Thank you for sharing this wonderful review. It was a pleasure to have had you as our guest, we are delighted that you had the most amazing time here at Hilton Dubai Al Habtoor City. Please be assured that I have personally congratulated Balwinder for his exemplary performance. On behalf of the entire team, I look forward to welcome you again in the near future. Best regards, Karolina Paliszewska – Hotel Manager
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First of all I would like to highly recommend this property in case you are looking for a hotel in Dubai. All of my requests that I have expressed prior to the stay (such as wish of a higher floor and a nice view) have been honored. I would like to express my Thank You to Theresa (I hope I remember the names correctly) for a great check in experience and an attempt to accommodate us earlier than the check in time. Theresa could answer all of our questions and was so professional and engaged! The facilities were fantastic too - outdoor pool, multiple restaurants, breakfast was diverse and catered to different cultures and needs. SPA bar staff really stood out with their stories of the city, knowledge of history and recommendations in addition to great speed of service. Particularly an Indian employee (named Sourabh?). I enjoy the room as well, I'd recommend to upgrade your view to the one with a nice view if you have the possibility as you are able to see Burj Khalifa and the busy cityscape! One last mention I'd like to make is of Mahesh from Housekeeping, Makesh serviced our room spotlessly, left a personalized note and some art made out of towels, really good job at exceeding expectations.
All in all I definitely recommend staying here as transport to other areas of Dubai is not expensive at all from here and you get to explore plenty. Right next door to Al Habtoor there's La Perle show and on the top floor of the hotel you can find a sports bar with bowling, therefore you will definitely have something to do in the evenings.
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Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KPaliszewska, Hotel Manager at Hilton Dubai Al Habtoor City
Responded Mar 4, 2020
Dear Vilte R, Thank you for this perfect 5-star review! I must say that I am overjoyed to see so many of my team members being recognized here. Having read this review it assures me that we are just heading towards the right direction. Please be assured that we have personally congratulated Lucy, Saurabh and Mahesh for their exemplary performance. It was an absolute pleasure to have you as our guest and we look forward to welcome you back soon. Best regards, Karolina Paliszewska Hotel Manager
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I have been staying at the Hilton Al Habtoor hotel for 6 weeks in January and February 2021, and I will return for another 5-6 weeks in March and April. The hotel is quite remotely located, yet very central to access Dubai Mall / Marina / Jumeirah / DXB airport within 15 min drive. I used the valet parking nearly daily and can only praise their sympathy, in particular Bappy - it was always a pleasure to see his smile and welcoming remarks.
Dyan, Kathlyn and the guest relations team is extremely nice. If something didn't go smoothly or I had to extend my stay, all the girls were always of extreme support. The concierge team always made sure the Amazon parcels were properly delivered and were of precious assistance for a return. Srivel from housekeeping, I'd love to hire him for my home coz my room was always impeccable when he was on duty. I thanked him personally for the excellence of his service but do hope management acknowledges his work ethics for future promotion to training or supervision duties.
Sandeep in charge of the pool bar became a friend and he knows perfectly how to please my hunger and thirst with personalised touch of food and drinks. I also wish Mandeep happy holidays back in India later this month and are looking for more cocktail challenges :) There's always enough space to accommodate all the guests with sun lounges and sofas, with priority for social distance. I also appreciated to efforts of the life guards to sanitise the lounges after each use by a guest. Access to the different pools of V Hotel and Al Habtoor Palace is particularly interesting.
Last but not least, the Filipino gang in charge of breakfast and the executive lounge always showed true kindness and generosity. "Happy hour" truly bears the right name lol
About the junior suite, to be honest, furniture could be a bit more modern or the style of the room refreshened a bit, but I feel home nevertheless. It is spacious and I could work remotely without any connectivity issue, enjoying the view on Burj Al Arab and the pool area. Being able to open the windows and get fresh air and some city sounds, that made a big difference in quality of sleep.
Overall, price / quality ratio is excellent and I am looking forward for my next stay in Dubai with the Hilton Al Habtoor staff.
Sorry for the lengthy review, but I wanted to be thorough about my personal experience as Diamond HH member.
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Date of stay: February 2021
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Wang, Guest Services / Front Office at Hilton Dubai Al Habtoor City
Responded Mar 4, 2021
Dear ChrisZ-I, First of all, I must say it was a pleasure to have you as our guest. I am glad you enjoyed out hotel and our hospitality. What more could we ask for than you calling us your home, please be assured that I have shared your feedback with our team and they surely couldn't have been more proud. On behalf of the entire team of the Palace I look forward to welcome you again for yet another amazing experience. Best regards, Tony Besener – Director of Rooms
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The hotel location is very nice direct by Dubai canal in the middle of Shiekh Zaid Road, The rooms are specious , cleaned and Sanitized. - The hotel has the best and breath taking Show i have ever seen (La Perle) it worth the money for the ticket, Ask Mr "Sharaf" in the ticket reservations he is very helpful and will guide u to the best ticket prices for tickets categories (Gold, Silver....etc). The Staff are so friendly and helful and availavle 24/7 for support called Mrs (Eman) in Operator and shr was so helful, professional and approachable. I recommend the hotel for anyone wanna enjoy the great and luxury life in the heart of Dubai.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Wang, Guest Services / Front Office at Hilton Dubai Al Habtoor City
Responded Mar 13, 2021
Dear hassanmF9141ZJ, Thank you for sharing this wonderful review. It was a pleasure to have had you as our guest, we are delighted that you had the most amazing time here at Hilton Dubai Al Habtoor City. Please be assured that I have personally congratulated Eman for her exemplary performance. On behalf of the entire team, I look forward to welcome you again in the near future. Best regards, Tony Besener – Director of Rooms
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There are various times for the mall and the beach I think. we didn't use the beach one but used the Mall Shuttle quite a bit. The times are all advertised at the hotel
There are more places to choose from in the Dubai area.
PRICE RANGE
C$141 - C$204 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Westin Dubai, Al Habtoor City
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBusiness Bay
NUMBER OF ROOMS
1,004
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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