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About
2.5
#9 of 10 small hotels in Bauang
Location
Cleanliness
Service
Value
See why so many travellers make Hotel Ariana their small hotel of choice when visiting Bauang. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.
Hotel Ariana offers guests an array of room amenities including air conditioning, and getting online is possible, as free wifi is available.
The small hotel offers room service and a coffee shop, to make your visit even more pleasant. The property also features a lounge. Guests arriving by vehicle have access to free parking.
If you are looking for a good spot to eat nearby, you may want to check out Rose Bowl Steakhouse and Restaurant Bauang Branch (0.6 km), which is within walking distance of Hotel Ariana.
We’re sure you’ll enjoy your stay at Hotel Ariana as you experience all of the things Bauang has to offer.
National Highway Paringao, Bauang, Luzon Philippines
Hotel Ariana
31 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Stayed in this hotel for night with family. Though we have already advised to put 2 extra beds in the room, the beds were not ready when we arrived around 9 pm. The staff are courteous and helpful. Room was ok and the area is quiet.Food is ordinary, nothing special. Rice serving that goes with the breakfast set is small (about the size of an ice cream scoop) so we need to order extra. We travelled with a senior citizen who registered as the primary guest. We were surprised though that the hotel took out the complimentary breakfast, and when we asked why, we were told that the room was already discounted (because of the senior citizen discount). It's supposed to come with 2 complimentary breakfast. So in effect, they just offset the discount with the cost of food. Of course I complained, and was told that it was the hotel policy. I told them that this is not correct and they should not shortchange senior citizens. It's not about the money but more of compliance with rules. Anyway, in the end when we billed out, they returned back the cost of breakfast meal for the senior citizen.
So just be cautious and know your rights dear Seniors.
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Date of stay: January 2015
Rooms
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Official_HotelAriana, Guest Relations Manager at Hotel Ariana
Responded Mar 19, 2015
Dear brcanave, Thank you so much for taking time to inform us of your experience in our hotel through your post . We deeply apologized for the inconveniences that you have experienced during your stay in our hotel. We have already taken into account the matters you have mentioned in your comments and we have already made the necessary actions for the delayed delivery of our service particularly on your request for a set up of two extra bed. Also, we have also taken note of the comments you mentioned for our food. As of the moment, we are already in the process of infusing new dishes to our menus which we hope you will enjoy on your next visit. In your comment, you also mentioned about the problem you had encountered in availing of the breakfast for your senior citizen companion who serve as the primary guest. We hope that the action our staff had done to return the cost of the breakfast meal does not give you an impression that we had shortchanged you. It is our outmost desire to settle matters that come to our attention as soon as possible and making sure that our customers leave our hotel happy. For clarification, we have extracted the specific provision on Senior citizen Act, to wit: The Senior Citizen Act states that Section 4 of Republic Act No. 7432, as amended by Republic Act No. 9257, otherwise known as the "Expanded Senior Citizens Act of 2003", is hereby further amended to read as follows: "SEC. 4. Privileges for the Senior Citizens. - The senior citizens shall be entitled to the following: "(a) the grant of twenty percent (20%) discount and exemption from the value -added tax (VAT), if applicable, on the sale of the following goods and services from all establishments, for the exclusive use and enjoyment or availment of the senior citizen "(7) on the utilization of services in hotels and similar lodging establishments, restaurants and recreation centers; "In the purchase of goods and services which are on promotional discount, the senior citizen can avail of the promotional discount or the discount provided herein, whichever is higher. We hope that we have cleared the matter with you and we look forward to your next stay in our Hotel. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean but definitely needs remodelling. There were no insects inside the room which is a plus for me. The staff were very friendly and courteous. I love their Vigan longanissa breakfast. Very reasonable price and it included breakfast!
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Date of stay: November 2014Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Official_HotelAriana, Guest Relations Manager at Hotel Ariana
Responded Mar 13, 2015
Dear Ms. VanessaKT, Thank you so much for patronizing our hotel. Your comments regarding our great and appetizing food, our wonderful, honest and courteous staff and reasonable price had truly inspired us. We have also taken note of your suggestion for us to enhance and incorporate some landscaping to enliven our hotel to attract more customers We look forward to your next visit and to be of service to you again.
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I recommend this hotel for its cleanliness, friendly and helpful staff and well prepared, delicious food, wifi everywhere, ample parking spaces, good room lighting. Its drawbacks, some of which could be tolerated or ignored, are as follows : the room rates are slightly higher when compared to the quality of bed linen (thin and quite ordinary), of shower head (uses one that comes with household type water heater) of hangers (cheap plastic and small, like they are meant for children's garments), absence of water heater and complimentary coffee / tea (it's reasonable to expect this amenity with their room rates).
Food servings are large in quantities. For example, noodles or pinakbet, at less than P190 are a delicious bargain, being good for 3 to 4 persons. Waiters are attentive and courteous.
Overall, this hotel is a good place for weary travelers, especially after a long 7-hour ride from Manila.
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Date of stay: October 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Avoid rooms in front of hotel due to highway noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On the day we arrived the hotel, we found out that the rates for immediate booking in the hotel is exactly the same as what is offered in Agoda (both are PHP 3,500/night). We found out that the hotel's rates included free breakfast meals while our booking with Agoda does not include breakfast.
So we requested if they could give us free breakfast meals as well since we paid the same amount as their standard rate. The front-desk said that she will ask their manager and call us back. No call came. So we went to the front-desk again on our first night to ask again. She then called the manager over. She was the one who pissed us off. It would've been good if she simply said that it is simply not the agreement with Agoda.
However this was not the case. She reviewed all our confirmation print-outs, went in a room, then came out saying "oh, sorry... we don't offer free breakfast during peak season even for the standard guests." If this was the case, - then there was no need for the front-desk to ask permission from their manager. - there was no need for her to analyze our confirmation slips. - there was no need for her to go in their staff room. - they could've simply said this from the start.
She was obviously lying, but to further verify our suspicions, the made the following mistakes later that evening. The front-desk called one of our friends' room and asked "Hello, we gave you 2 copies of the meal stubs, please return one of the copies." Of course my friend said that she didn't receive any meal stub. Then the front-desk reacted and said "Oh, you're the group with rooms with no breakfast." (we were a group with 3 rooms) True enough, the next day we found a lot of people in the breakfast area. This frustrated us even more - so we just checked out early and ate elsewhere.
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Date of stay: December 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is cute and modern but just a little bit on the cheap side. We had an event here, the food is good but not spectacular. The function hall is big enough, parking is huge which is a plus. Rooms are good but nothing fancy.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly environment, accommodating, food was great & appetizing. Love the cream puffs!!! Price was reasonable. Place was clean. Some remodeling / landscaping would help attract more visitors. The view to our room was not too appealing. Thank you for your wonderful & honest staff. Definitely an asset to your hotel.
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Date of stay: February 2015
Value
Rooms
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Official_HotelAriana, Guest Relations Manager at Hotel Ariana
Responded Mar 13, 2015
Dear Ms. Lynne S, Thank you so much for patronizing our hotel. Your comments regarding our great and appetizing food, our wonderful, honest and courteous staff and reasonable price had truly inspired us. We have also taken note of your suggestion for us to enhance and incorporate some landscaping to enliven our hotel to attract more customers We look forward to your next visit and to be of service to you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was dirty and dark, with no outside window, the bed was hard with only one very cheap pillow, (if you want more you have to pay a lot extra), there was no room safe, no refrigerator, no cell phone reception, no room service and worse than all of the above was a live band playing very loudly late into the night and again early in the morning. I would not recommend this hotel to anyone who appreciates a good nights sleep, and the room price was nearly double that of the nearby much better quality hotels. I want to say something good about the place but I really can't think of anything.
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Date of stay: November 2017
Value
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Official_HotelAriana, Guest Relations Manager at Hotel Ariana
Responded Jan 29, 2018
Thank you for calling our attention regarding this matter. Rest assured we shall be investigating your complain during your stay. It is the desire of our management that all rooms are well cleaned conducive for resting. We look forward for your future stay here and should there be other concerns please let us know and we will act on it immediately.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facade of the hotel looks nice, clean and bright. We stayed just for an overnight stay, as we are just visiting the Ma-cho temple and would go back to Manila the following day.
As for the hotel, the front desk is small and located on the side, looks like the mini bar, but no issues with that. What bothers me is the Hotel Crew (bell boy) knows more about the availability than the attending receptionist.
We eventually booked the room and they had an off-peak promo with 30% discount. We also payed for addt'l bed as we are 3.
Here comes the room, it's well lighted and spacious, however, when you begin to thoroughly inspect the room, you'll notice a lot of areas for improvement. bathroom - door lock is broken - has a hole in the whole which emits a foul smell - the non-skid mat is filthy underneath - no proper place to hang your clothes room/ cabinet - dusty - there's no one hanger alike, its like it came from different garage sale - there's a hanging electrical wire, hope no one gets electrocuted
Since we payed extra for the additional bed, came to surprise that the bed is already available even if we didn't pay an extra, as it's a pullout bed, the only difference from not "availing" is the bed sheet. Inclusive of set breakfast, to be fair, it was served well and taste good.
Also, do watch your step as the flooring between the elevator and aisle is uneven, we tripped a couple of times.
Summary: Pro: nice staff, ample parking space, spacious room. good food Cons: maintenance is poor, dusty room, bathroom
please check my photos for more details.
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Date of stay: July 2017
Rooms
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not worth your money - We paid for a deluxe room worth 3k per night, but was just given like a standard room in other hotels within the vicinity.
Very poor customer service - We had immediate concerns in the room but reception staff cannot decide right away on what they should do. They asked us to wait until the next day, but concern was not even solved until the following days.
Cannot fulfill their commitment to customers - even time commitment!
Unprofessional manager and staff - It showed that they don't give much value on providing good customer service or good customer experience.
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Date of stay: April 2017
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Look for better options other than this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coming in, the hotel looked really promising. Its new, its modern and it looks nice. For around P3,000 a room in this location, it should be.
The staff are quite friendly and check in was a breeze. The rooms are adequately sized, but the single beds are quite narrow. At some point during the night I thought Id roll over and fall onto the floor. Some electrical outlets do not work.
There are no complimentary water bottles in the room, which I found strange. But the hotel staff called us up asking if we wanted water to be served. We said yes, and, stranger still, when the water arrived it was in two glasses with ice.
The hotel staff also called us up in the room asking what we preferred for breakfast the next morning. The choices were standard Philippine provincial hotel fare: longanisa, tapa, tocino or daing na bangus with garlic or plain rice and coffee or tea.
What I found strangest was the arrangement of the toilet and bath. They were separate cubicles. And outside the toilet is located the wash basin, with hardly any space to put your sundries on. The shower (quite a narrow affair) had only a single towel rack, so there’s nowhere else you can hang your clothes on but the door knob. The shower head sprays water in a widely dispersed pattern, and there is no adjustment for it. Which means that when you turn the shower on and the water hasn’t yet heated up, you’ll likely get blasted by cold water as theres hardly any room in the shower to avoid the stream.
Apart from the quirks this is a good enough hotel, facility-wise. Still, for everything it offers, the room rates are a tad bit on the high side.
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Date of stay: February 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Bauang area.
PRICE RANGE
C$66 - C$78 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonIlocos RegionLa Union ProvinceBauang
NUMBER OF ROOMS
33
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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