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About
4.0
#54 of 158 hotels in Montreal
Location
Cleanliness
Service
Value
ROOM TYPES:La Mondaine, La Demi-Mondaine, Le Boudoir, 23 Rooms feature, 6 suites, 10 jr suites, 8 rooms]La Mondaine KG, 4 rooms, La Mondaine QN, 2 roomsLa Demi-Mondaine KG, 8 rooms, La Demi-Mondaine QN, 2 rooms, Le Boudoir KG, 4 rooms, Le Boudoir QN, 3 rooms ROOM AMENITIES: King or Queen beds. Bay windows in suites. City view. Pillow-top mattress. Premium bedding. Triple sheeting. Douvet and custom-designed textiles. Desk. In-room safe (accommodates laptop). 40 inch HD LCD television with USB plug in. Cable television. Premium channel(s). Free movie channels. Wireless high-speed internet and dial-up access (complimentary). iPod/iHome docking station. Direct-dial, multi-line, speaker phone. Free local calls. Free long distance calls within Canada and USA. Voicemail. Complimentary bottled water. Rainfall shower heads with massage jets. Air conditioning. Non-smoking. Establishment number CITQ: 227360
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Art Deco Style
Quirky Hotels
Languages Spoken
English, French
Location
1444 Drummond St, Montreal, Quebec H3G 1V9 Canada
Hotel Chez Swann
567 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed for one night, on our way home from the airport. I wish we could have stayed longer! Our room was gorgeous, beautifully decorated, and very clean. The bed and pillows were extra comfortable. I’m a pillow snob and I loved them! You could definitely hear the hustle and bustle of the street - it doesn’t bother me, but it might some. If you don’t like noise, Best not to stay right downtown. You can’t beat the location, everything is absolutely in walking distance - restaurants, shopping, pubs, cafes, etc. I could have stayed all week! Easy self park lot two doors down.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann
Responded May 11, 2020
Dear 963tarag, Thank you for taking the time to share your honest feedback following your stay at Hotel Chez Swann! We are delighted to have been your chosen hotel and we are glad we were able to impress you with uniqueness and cleanliness! We are happy you found our amazing central location to be great for your needs. Thank you for staying at Hotel Chez Swann! We hope we can continue to deliver exceptional service next time when your travels bring you back to Montreal! Kind regards,
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Hotel Chez Swann is the perfect place to spend the weekend or a couple of weeks for either business or a romantic or shopping getaway. This private the boutique hotel offers 22 rooms and is centrally located downtown to meet all your needs with both restaurants and shopping close by. Hotel staff is very accommodating and go out of their way to provide assistance.
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Date of stay: September 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swann Hotel, General Manager at Hotel Chez Swann
Responded Oct 22, 2021
Dear abear_reviews ! Thank you for choosing Hotel Chez Swann! We appreciate you taking the time to share your review. We are happy you enjoyed your stay with us. We are delighted that the hotel met all your needs and that our team was able to provide helpful and friendly service during your stay. It is lovely to know that you liked the central location! We look forward to welcoming you back again soon for another comfortable stay! Warmest regards,
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We stumbled upon this hotel when we were unexpectedly laid over in Montreal for the night and boy are we glad we did! It's such a cool place, the rooms are so unique and the beds are so comfortable. Not only that, but they have very tasty coffee available in the rooms and drop off some delicious pastries outside your door in the morning. The location was fabulous and the staff we met were all very friendly and accommodating.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff was pretty nice and helpful. The room was as shown in the pictures. However I would say that this is not a 4-star service hotel. I decided to book this hotel based on the reviews and the fact that breakfast was included. It is misleading to say that breakfast is included. We got a box of pastries delivered to the room in a box in the morning (4 pastries for three people). The restaurant at the hotel was closed during our stay. Gym is pretty small with only two static bikes. The cost is too expensive for the service that you get.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Chez Swann helped make our trip to Montreal memorable. We received daily croissants that were so tasty to have in bed. Staff was very friendly and informative - giving us free water bottles whenever we requested (even face masks when we forgot ours in our hotel room). The hotel is close to the green line and different bus routes, (don't forget Mount Royale is just a convenient 15 minute walk away). Be sure to book your next stay with Hotel Chez Swann!
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swann Hotel, General Manager at Hotel Chez Swann
Responded Jul 22, 2022
Dear K455VOamyc! Thank you for writing such an excellent review on our property! Our staff are pleased that they were able to provide quality service and we are glad that you enjoyed our central location! We look forward to welcome you again! Best Wishes.
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Pretty interesting hotel. Located near the downtown area of Montreal, you can easily walk to the old town or to Mont Royal. And it's in a neighborhood with plenty of cafés, restaurants, shops and things to visit. The staff was really nice (we had an early checkout the next day, and the guy at the reception allowed us to grab some breakfast to go even tho it was 1 hour before breakfast opened.) The room was comfortable, a bit on the funky side (very vibrant colors, weird layout, and the shower has a glass wall that you can see from the bed area haha) but in a good way, and clean. I would definitely come back there if I go back to Montreal. (and it's within walking distance of the Gare Centrale too, and you can take the 747 bus from the airport that leaves you a few blocks away, which is very convenient)
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a terrible experience with one of the Hôtel associates named Maxemelean who sits at the front desk on Tuesdays. He was extremely rude and doesn’t know how to treat the customers. There was no microwave in the room at the hotel. Every hotel in the world including USA and Canada I have ever lived in make sure to provide or let me use a microwave at the reception or back room or restaurant. Other colleagues of Max were very nice and helpful with everything. But this person changed my opinion about the hotel staff completely. He not only refused for me to use the microwave in the common room, refused to do it for me, and asked me to walk outside in -16 degrees centigrade temperature to a next door restaurant which was not even affiliated with the hotel to heat my food order. So, basically he think a restaurant I didn’t eat in or stay with would be happy to help, but the hotel I was staying in for the last three days was not willing to let me use their microwave at the back of the front desk. This has never happened to me in any other hotel ever in life. Most hotel staff try to go out of their way to make their guests feel comfortable and welcome. I am obviously never going to stay in this hotel or any other hotel chains this hotel owns ever again all thanks to Mr Max.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Stay away from this hotel and rude customer service associate Maxemelean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was clean and had a very friendly and welcoming staff. Pod coffee in the room. Well located on Drummond near de Maisonneuve. Our room had a skylight
The highlight of this room is the massive shower! It’s the width of the whole room and has a glass wall that opens to the room. Very fun!
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swann Hotel, General Manager at Hotel Chez Swann
Responded Sep 23, 2021
Dear JohnF706! We appreciate your comments regarding your stay at Hotel Chez Swann. It is always a pleasure to receive positive feedback. We strive to provide our guests with the warmest hospitality and most efficient service. Your praise is not only rewarding, but also encouraging. We thoroughly enjoyed reading you found our rooms clean. We are glad to know our location worked well for your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Great location and nice staff but towels and bed linens were old, ratty, and several had stains. Concierge quickly replaced them but it was surprising a hotel would continue to use them. The property clearly needs to invest in new towels and linens. Breakfast is continental but fine.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Check towels and bed linens on arrival.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location was great. The Hotel itself was so/so. The rooms felt clean and were large, but nothing special about the hotel itself and truly a rooms only operation. The big negative for us was we had a two drunk people walk into our room at 3am. The staff was unresponsive when we told them and they were never able to tell us how they had access. It was terrifying for my wife and I, and made us feel very unsafe the next night.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lincoln, New Hampshire38 contributions40 helpful votes
Hi,
There is parking on the street, but we always park in a parking garage about a minute down the street at a reduced rate. It was the cheapest we have ever paid.
We never take the car out the metro is a short walk away gets you almost everywhere and the Montreal info center is right near by, and you can catch a bus to almost everyplace. I come from a rural town without any public transport and we found it wonderful no stress, fun way to enjoy this wonderful city.
There are more places to choose from in the Montreal area.
PRICE RANGE
C$248 - C$421 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecMontrealGolden Square Mile / Centre-Ville (Downtown) / The Underground City / Ville-Marie
NUMBER OF ROOMS
23
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hotel Chez Swann?
Many travellers enjoy visiting Notre-Dame-de-Bon-Secours Chapel (2.3 km), Lieu Historique National du Canal-de-Lachine (1.6 km), and Chateau Ramezay Historic Site and Museum of Montreal (2.1 km).
