City Centre Hotel
Full view
View all photos(266)266
360
Panoramas (4) 
Room & Suite (100)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
About
3.5
#79 of 126 hotels in TorontoLocation
Cleanliness
Service
Value
Newly renovated hotel in the heart of downtown Toronto. Short walk to the Eaton Centre and minutes from most downtown attractions.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Golf course
Horseback riding
Massage
Baggage storage
Newspaper
Wifi
Breakfast available
Vending machine
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Chinese
Location
321 Jarvis St, Toronto, Ontario M5B 2C2 Canada
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Toronto Island Airport
16 min•
See all flights
Toronto Pearson Intl Airport
20.4 km•
See all flights
Dundas
8 min•Toronto Rapid Transit
Rental Cars
96 Restaurants
within 0.5 kilometers
329Reviews28Q+A66Room tips
Reviews
Traveller rating
- 39
- 132
- 97
- 36
- 25
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Sort by:
Detailed Reviews
We arrived very late around 1 am and had problem with our booking as we booked through 3rd party, but the receptionist was friendly & helpful and he did a great job to solve the problem.
The rooms are spacious with two big comfortable beds, microwave, coffee and tea and fridge. Bathroom are clean and spotless, strong shower and complete toiletries (soap, shampoo, lotion).
Continental breakfast are included and served at the small room at basement floor but good enough to start your day. The breakfast staff was good and friendly.
The hotel location was great, close to bus stop, subway and walkable to some tourist places in the city. There are small minimarket and coffee shop near the hotel too.
Overall, good hotel with reasonable price to exploring Toronto.
The rooms are spacious with two big comfortable beds, microwave, coffee and tea and fridge. Bathroom are clean and spotless, strong shower and complete toiletries (soap, shampoo, lotion).
Continental breakfast are included and served at the small room at basement floor but good enough to start your day. The breakfast staff was good and friendly.
The hotel location was great, close to bus stop, subway and walkable to some tourist places in the city. There are small minimarket and coffee shop near the hotel too.
Overall, good hotel with reasonable price to exploring Toronto.
Read more
Date of stay: June 2017Trip type: Travelled with family
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you want to go shopping and tour the downtown, this is a great hotel. It is only a ten minute walk to the Eaton Centre and a twenty minute walk to the Air Canada Centre.
PROS - Nice, updated rooms, friendly staff and great location
CONS - Neighbourhood is not the cleanest and the hotel can be a little pricey during high season and there is no parking on site. You will need to walk a bloc to the Ramada Inn..
I have stayed her about 4 times and have never had any issues. There is also a Harveys and convenience store across the street.
PROS - Nice, updated rooms, friendly staff and great location
CONS - Neighbourhood is not the cleanest and the hotel can be a little pricey during high season and there is no parking on site. You will need to walk a bloc to the Ramada Inn..
I have stayed her about 4 times and have never had any issues. There is also a Harveys and convenience store across the street.
Read more
Date of stay: September 2014Trip type: Travelled with friends
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There's not a whole lot to complain about at this hotel save and except for the fact that there's no parking, whatsoever, at the property. I stayed for two nights this past week and I have nothing, really, to complain about that's of any substance.
That being said, I do have a couple of small concerns. Firstly, I was on the 100 level which is actually in the basement of the hotel. As you might imagine for an underground floor, the hallway smelled a tiny bit musty but, to be clear, there was no hint of that in my room.
When they set up for breakfast in the morning, they put a sign up in the narrow hallway making passage difficult for all but the agile. The complimentary breakfast was fair but the scrambled eggs seemed a little overcooked. The staff are quite friendly but, when checking in, there was absolutely no one in the lobby to check me in and I and another gentleman had to wait for a long time (20 to 30 minutes or more) before someone showed up. The gentleman ahead of me couldn't check in at all because of some issue with his credit card and because they're not set up to take debit for some strange reason. He had to go across the road to an ATM machine.
In any case, I was able to park about a block and a half away at the Ramada Inn underground parking ($25/day plus tax). The hotel location isn't bad but you should be aware that it's in a bit of a run down area with working girls just steps from the hotel entrance and a provincial courthouse right next door. All told, I would recommend this hotel for anyone not too particular. I spent about $150/night, taxes in, which I found a little steep given the nature of the place. Normally, I stay at the Chelsea just three blocks away for about $25/night more and I think I will continue to do so.
You have to walk at least a couple of blocks to get to a good restaurant.
The last thing I will say is that, when getting back to my room after an all-day meeting, the chambermaid showed up at around 5pm tp make up my room. I had to go away and come back.
All told, this is a reasonable stay for what it is if a tiny bit overpriced. The free breakfast makes up for some of that, though.
That being said, I do have a couple of small concerns. Firstly, I was on the 100 level which is actually in the basement of the hotel. As you might imagine for an underground floor, the hallway smelled a tiny bit musty but, to be clear, there was no hint of that in my room.
When they set up for breakfast in the morning, they put a sign up in the narrow hallway making passage difficult for all but the agile. The complimentary breakfast was fair but the scrambled eggs seemed a little overcooked. The staff are quite friendly but, when checking in, there was absolutely no one in the lobby to check me in and I and another gentleman had to wait for a long time (20 to 30 minutes or more) before someone showed up. The gentleman ahead of me couldn't check in at all because of some issue with his credit card and because they're not set up to take debit for some strange reason. He had to go across the road to an ATM machine.
In any case, I was able to park about a block and a half away at the Ramada Inn underground parking ($25/day plus tax). The hotel location isn't bad but you should be aware that it's in a bit of a run down area with working girls just steps from the hotel entrance and a provincial courthouse right next door. All told, I would recommend this hotel for anyone not too particular. I spent about $150/night, taxes in, which I found a little steep given the nature of the place. Normally, I stay at the Chelsea just three blocks away for about $25/night more and I think I will continue to do so.
You have to walk at least a couple of blocks to get to a good restaurant.
The last thing I will say is that, when getting back to my room after an all-day meeting, the chambermaid showed up at around 5pm tp make up my room. I had to go away and come back.
All told, this is a reasonable stay for what it is if a tiny bit overpriced. The free breakfast makes up for some of that, though.
Read more
Date of stay: June 2014Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: I only experienced the bottom floor but I would advise you to try to get a room on a higher level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kumar S, Manager at City Centre Hotel
Responded Jun 24, 2014
Good Day Dave; Thank you for taking the time to tell us about your experience at the Comfort Inn City Centre , Toronto,Your feedback is very important to us. At The Comfort Inn City Centre , we strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Gajen Nadesan Quality Assurance Manager Comfort Inn City Centre.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
first of the pictures are photo shopped lifts are small and slow and are noisy if your room is near the lift. rooms are very small don't even try to move at the same time breakfast don't even bother getting.
Read more
Date of stay: August 2017Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location and walking distance to Eaton Centre! Close to Yonge and Dundas Square. Well appointed rooms, beautiful use of space. Lovely and clean. Would stay again!
Really nice service, friendly people and great value!
Really nice service, friendly people and great value!
Read more
Date of stay: January 2015Trip type: Travelled with friends
Value
Service
Sleep Quality
Room Tip: The lower level rooms are nice and quiet, as well a very dark!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Toronto Comfort Inn City Centre is another (lower) midrange hotel that’s declared itself to be 100% no-smoking without cleaning decades of smoke stink off the walls and curtains in at least some of its rooms. My room just reeked of stale tobacco smoke. I was able to mitigate the problem somewhat by keeping the fan going full-time, but this wouldn’t work so well in January.
Everything else about the hotel was fine. Staff members were all very pleasant. The breakfast was fine. And the room came with a comfortable bed, toiletries, a refrigerator, a microwave (which I didn’t use), and adequate wifi.
The hotel’s location on seedy Jarvis Street might be offputting to some, but, hey, Toronto is a very safe place, and Jarvis Street is one block from Church Street and two from Yonge. The location was extremely convenient.
Everything else about the hotel was fine. Staff members were all very pleasant. The breakfast was fine. And the room came with a comfortable bed, toiletries, a refrigerator, a microwave (which I didn’t use), and adequate wifi.
The hotel’s location on seedy Jarvis Street might be offputting to some, but, hey, Toronto is a very safe place, and Jarvis Street is one block from Church Street and two from Yonge. The location was extremely convenient.
Read more
Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose this hotel for the central location. Only 10 minutes walk to Dundas Square and Eaton centre. All walking distance (20 minutes) to Central station, St Lawrence market, etc.
Reception staff were very friendly and helpful. Housekeeping was excellent.
The self service laundry in the hotel was very handy.
Breakfast was good. Loved the waffle that one can make on the waffle maker. The breakfast room is not that big, so we try to have our breakfast early between 6.30 and 7 am, before the crowd.
In the room, there was the smallest cupboard we have ever come across in hotels. There was an ironing board in it and that practically took up the whole space! We could only hang 2 jackets in there!
Our room was on the 4th floor and we used the stairs instead of the lift as the lift was not fast, made a noise and shuttered!
Reception staff were very friendly and helpful. Housekeeping was excellent.
The self service laundry in the hotel was very handy.
Breakfast was good. Loved the waffle that one can make on the waffle maker. The breakfast room is not that big, so we try to have our breakfast early between 6.30 and 7 am, before the crowd.
In the room, there was the smallest cupboard we have ever come across in hotels. There was an ironing board in it and that practically took up the whole space! We could only hang 2 jackets in there!
Our room was on the 4th floor and we used the stairs instead of the lift as the lift was not fast, made a noise and shuttered!
Read more
Date of stay: May 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesComfort, Guest Relations Manager at City Centre Hotel
Responded May 29, 2018
Dear Essendon52, Thank you for taking the time to share your review with us about your recent stay. We are happy to hear that you found the staff helpful and the location suited your needs. We do appreciate all guest feedback . Best Regards, Guest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review encompasses multiple stays i have done at this establishment.
* This review will not only highlight my stay and my views, but it responds to some reviews and my statement on reviews in general.
First off, this hotel has a clean, fresh, contemporary-modern look and feel. it is also well secured with each level of the hotel requiring room key access to enter each floor of where guest rooms are located, and this is separate from the individual guest room door locks which is also key card secured (which of course is industry standard)
The hotel in my honest opinion is not treat fairly by reviewers. The hotel is not a four or five star establishment, and that is ok, they are not vying for that title. HOWEVER that does not mean the experience, services, and staff are poor or sub-par in any way.
To be honest i have a lot of visible disabilities and i am a young adult (22) and i do get treated poorly and not treated equally at times based on my disabilities and/or my age (and i pride myself with conducting myself in a respectable, courteous, and responsible way) , especially when i travel, and at this establishment the staff are friendly, accommodating, compassionate, and are extremely considerate and helpful in many regards. As a quick example, they accommodated me and going above and beyond (showing their compassion, among other things) when i did not coordinate my booking at the hotel with my flight which was later in the evening after check out, and provided alternative services to cater to an error that i made.
The rooms have always been very clean, well maintained, and generously furnished with comfortable couches, chairs, and beds. But i will agree with other reviewers that there is a musty smell (when i stayed last year) in the lower floor rooms, which in my opinion is very understandable possibly due to the location, but also because the issue can be EASILY remedied by turning the A/C unit on and on the fan only setting (which does not emit cold air if you should so choose this setting). And even if the air is cool, the room temp itself can be adjusted with the heater to create an air circulating room with just the right temp.
It's things like this that really bugs me when reviewers want to rate such a negative review on a establishment for something that can be easily remedied, even on one's own accord, while still taking into account the expectation of the hotel and rate you pay for. The musty smell issue, i did not even complain to the staff (who i knew would have assisted greatly anyway), i simply saw the A/C unit had a fan only setting which circulates air, and it worked almost instantly, no fuss. Guests i think need to be better, we need to be more patient, cooperative, and understanding and help situations out, especially minor one's like this and not jump out and write a negative review and rating based of a trifle of inconvenience which could be easily remedied. When writing reviews which can affect a business, stop, think, and think objectively. Compare and rate your experience with the hotel with what they are classed in, and stop and ask yourself, was my stay so bad and negative that i have to poorly rate and alert other guests from staying here, or should i give a fair rating but offer a suggestions or advice..
This is a point i would like to heavily raise as well. The hotel is not located in a shady or dangerous area. The area may seem intimidating, especially at night because of all the large buildings, but the area in my opinion looks the same as most parts of downtown Toronto and any other major city. The hotel is even literally located right beside the Ontario Court of Justice, which for me personally is a bit comforting.
The hotel has all of the general amenities you would expect, the WIFI is free, of high speed and is reliable. And there is daily complimentary breakfast staffed by a very friendly and helpful attendant. There is even a Tim Hortons and small grocery/mini mart literally located right opposite the hotel. And if you already did not know this hotel is located in a major city centre, hence the name, so expect to pay a little higher than a similar hotel in a suburban or rural area, it shouldn't be hard to understand this.
Thank you, and in conclusion i would recommend this hotel to anyone who is looking for (and this is my rating from my experience) a well priced mid-range hotel with two-three stars, which offers general at at time above average amenities and services, and who is staffed with great people, located in a city center.
* This review will not only highlight my stay and my views, but it responds to some reviews and my statement on reviews in general.
First off, this hotel has a clean, fresh, contemporary-modern look and feel. it is also well secured with each level of the hotel requiring room key access to enter each floor of where guest rooms are located, and this is separate from the individual guest room door locks which is also key card secured (which of course is industry standard)
The hotel in my honest opinion is not treat fairly by reviewers. The hotel is not a four or five star establishment, and that is ok, they are not vying for that title. HOWEVER that does not mean the experience, services, and staff are poor or sub-par in any way.
To be honest i have a lot of visible disabilities and i am a young adult (22) and i do get treated poorly and not treated equally at times based on my disabilities and/or my age (and i pride myself with conducting myself in a respectable, courteous, and responsible way) , especially when i travel, and at this establishment the staff are friendly, accommodating, compassionate, and are extremely considerate and helpful in many regards. As a quick example, they accommodated me and going above and beyond (showing their compassion, among other things) when i did not coordinate my booking at the hotel with my flight which was later in the evening after check out, and provided alternative services to cater to an error that i made.
The rooms have always been very clean, well maintained, and generously furnished with comfortable couches, chairs, and beds. But i will agree with other reviewers that there is a musty smell (when i stayed last year) in the lower floor rooms, which in my opinion is very understandable possibly due to the location, but also because the issue can be EASILY remedied by turning the A/C unit on and on the fan only setting (which does not emit cold air if you should so choose this setting). And even if the air is cool, the room temp itself can be adjusted with the heater to create an air circulating room with just the right temp.
It's things like this that really bugs me when reviewers want to rate such a negative review on a establishment for something that can be easily remedied, even on one's own accord, while still taking into account the expectation of the hotel and rate you pay for. The musty smell issue, i did not even complain to the staff (who i knew would have assisted greatly anyway), i simply saw the A/C unit had a fan only setting which circulates air, and it worked almost instantly, no fuss. Guests i think need to be better, we need to be more patient, cooperative, and understanding and help situations out, especially minor one's like this and not jump out and write a negative review and rating based of a trifle of inconvenience which could be easily remedied. When writing reviews which can affect a business, stop, think, and think objectively. Compare and rate your experience with the hotel with what they are classed in, and stop and ask yourself, was my stay so bad and negative that i have to poorly rate and alert other guests from staying here, or should i give a fair rating but offer a suggestions or advice..
This is a point i would like to heavily raise as well. The hotel is not located in a shady or dangerous area. The area may seem intimidating, especially at night because of all the large buildings, but the area in my opinion looks the same as most parts of downtown Toronto and any other major city. The hotel is even literally located right beside the Ontario Court of Justice, which for me personally is a bit comforting.
The hotel has all of the general amenities you would expect, the WIFI is free, of high speed and is reliable. And there is daily complimentary breakfast staffed by a very friendly and helpful attendant. There is even a Tim Hortons and small grocery/mini mart literally located right opposite the hotel. And if you already did not know this hotel is located in a major city centre, hence the name, so expect to pay a little higher than a similar hotel in a suburban or rural area, it shouldn't be hard to understand this.
Thank you, and in conclusion i would recommend this hotel to anyone who is looking for (and this is my rating from my experience) a well priced mid-range hotel with two-three stars, which offers general at at time above average amenities and services, and who is staffed with great people, located in a city center.
Read more
Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesComfort, Guest Relations Manager at City Centre Hotel
Responded Mar 29, 2018
Dear R_David96, Thank you for taking the time to send your review. Really appreciate all the great comments and so glad you enjoyed your stay with us. Thanks for the continued support and hope to see you on your next visit Toronto. Kind Regards, Guest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a wonderful time here in January. The room was clean, comfortable and cozy. There was ample space for our belongings and I really liked the washroom as well. The sink outside was helpful as well along with a fridge and stove. I was able to heat up left overs which was so helpful.
The bed was comfy.
I thought the elevator was hilarious! I didn't mind how slow it was at all.
Morning breakfast was great, and the lady in the kitchen area was very friendly and helpful.
The staff at the front desk were also very nice!
I will be back in mid February for more fun downtown and I can't wait.
The bed was comfy.
I thought the elevator was hilarious! I didn't mind how slow it was at all.
Morning breakfast was great, and the lady in the kitchen area was very friendly and helpful.
The staff at the front desk were also very nice!
I will be back in mid February for more fun downtown and I can't wait.
Read more
Date of stay: January 2017Trip type: Travelled as a couple
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
- building is a little dated; so the elevators and the overall interiors do show the age
- excellent location in down town Toronto; all major landmarks and business locations are highly accessible from the hotel
- there is a 24 hours convenience store right opposite to the hotel, which is a great benefit to have when you are not staying in a full service hotel
- room was nice and clean, but pretty much no frills
- no bathtub; for those who care
- excellent location in down town Toronto; all major landmarks and business locations are highly accessible from the hotel
- there is a 24 hours convenience store right opposite to the hotel, which is a great benefit to have when you are not staying in a full service hotel
- room was nice and clean, but pretty much no frills
- no bathtub; for those who care
Read more
Date of stay: May 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Its backward
Hello,
We are a 10 minute walk from Dundas or College Subway Station.
Sorry didn't see the gym
Hi, our rooms on the third and fourth floor have kitchen sinks. There are no stove tops in any of the rooms, but we do have microwaves and fridges in all our rooms,
06:30-9:30 Weekdays
O7:00-10:00 Weekends
…
FORMERLY KNOWN AS
Ambassador Hotel Toronto
LOCATION
CanadaOntarioTorontoDowntown / Cabbagetown / Cabbagetown South / Moss Park / Old Toronto
NUMBER OF ROOMS
48
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCity Centre Hotel - Reviews & Photos
Frequently Asked Questions about City Centre Hotel
Which popular attractions are close to City Centre Hotel?
Nearby attractions include Allan Gardens Conservatory (0.2 km), Maple Leaf Gardens (0.5 km), and Niagara Tours (0.1 km).
What are some of the property amenities at City Centre Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a golf course.
What food & drink options are available at City Centre Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at City Centre Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to City Centre Hotel?
Conveniently located restaurants include Kinka Izakaya Original, Hair of the Dog Restaurant & Pub, and Citrus.
Are any cleaning services offered at City Centre Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at City Centre Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to City Centre Hotel?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.8 km), Spadina Museum (3.4 km), and Casa Loma (3.4 km).
Is City Centre Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.