Hampton Inn & Suites by Hilton Guelph
725 Imperial Road North, Guelph, Ontario N1K 1X4 Canada
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Breakfast included
C$202
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About
4.0
#3 of 10 hotels in GuelphLocation
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At our Hampton Inn & Suites, Guelph, Ontario, Canada hotel, you will enjoy your stay whether you are here for business or leisure. Our hotel is conveniently located in the north end of Guelph, Ontario and we are a short drive from Linamar Corporation, University of Guelph, Dana Canada, Johnson & Johnson, Owens Corning, Collins & Aikman and many others which you may be visiting. Our Hampton Inn & Suites hotel features complimentary On the House hot breakfast that is available daily in our Hearth Room. It includes our delicious French toast and sausage, four different types of cereal, hot and cold, two different types of coffee including juices, teas, milks, Danishes, pastries, bagels and muffins. There is also fresh fruit, yogurts and three types of bread. The Hearth Room is also an excellent place to relax with friends by the fireplace. In addition, our Hampton Inn & Suites hotel offers an indoor pool and whirlpool spa, fitness center, guest laundry facilities and two elevators.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
725 Imperial Road North, Guelph, Ontario N1K 1X4 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Toronto Pearson Intl Airport
56.8 km•
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Kitchener-Waterloo Regional Airport
11.1 km•
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Rental Cars
16 Restaurants
within 1 kilometer
542Reviews3Q+A41Room tips
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Detailed Reviews
Hotel's Favourite
I was staying here while visiting my daughter. I am a Hilton Honors member and try to stay at an affiliated hotel when I can. The hotel itself is fine- nothing particularly memorable except the staff. The front desk staff are not only very friendly, but they were super helpful and transparent about the fact that 3 tournaments were going to be there when I asked to extend my visit by one night. Because I was staying partly to have a place to work for the day- it was important that I have somewhere reasonable to work. They gave me a room on the first floor, at the end so I’d be away from most of the commotion. It was great. Spacious room, good work space- bed was fine. It’s a bit dated but my room was clean. The breakfast in the a.m. worked for me as I could grab it and go back to work. It was pricey for what you get, but the staff went above and beyond.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel but overpriced. I give it 3 stars because of that. Standard Hampton Inn. Nice amenities. Nice dining area. Room was clean. TV system was kludgy...pushing hotel movies - who buys movies anymore? Generally quiet hotel but slamming door as early as 430am. Really people...if you are entering or exiting your room at 430am gently close the door. Thinks of others just not yourself.
I was working with colleagues in the dining area and the front clerk was yelling on the phone at what I presume was a credit card company about credit card authorizations and then promptly started reading out credit card numbers! Very unprofessional. They also asked a lot of probing questions at check-in about our business visit. I think they were trying to be friendly but it came across as an interrogation. This is Guelph, not Washington DC.
Given it was Guelph and an Hampton Inn, I thought the $196 CAD final bill was very high. I stayed here because I had colleagues with me who had chosen it but I wouldn't choose this hotel again on my own.
I was working with colleagues in the dining area and the front clerk was yelling on the phone at what I presume was a credit card company about credit card authorizations and then promptly started reading out credit card numbers! Very unprofessional. They also asked a lot of probing questions at check-in about our business visit. I think they were trying to be friendly but it came across as an interrogation. This is Guelph, not Washington DC.
Given it was Guelph and an Hampton Inn, I thought the $196 CAD final bill was very high. I stayed here because I had colleagues with me who had chosen it but I wouldn't choose this hotel again on my own.
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Date of stay: February 2020Trip type: Travelled on business
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from karim i, General Manager at Hampton Inn & Suites by Hilton Guelph
Responded Feb 21, 2020
Dear Chris G, I appreciate you taking the time to give us feedback about your stay. I'm sorry to hear about your experience in the dining area. That is definitely not what our standard is, as we take the security of our guest's information very seriously. I will certainly be sharing your review with our team so we can assure this never happens again. If you would like to discuss any of your concerns with me personally, please call the hotel directly at 591-821-2144. Again, thank you for sharing your experience with us and I hope you will give us another chance to better serve you, the next time you visit Guelph.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Hampton inn in Guelph and where very disappointed. We reserved the suite as we had our grandchildren with us and thought since it had a kitchenette we would bring some food. We where totally disappointed since when we arrived in room there where no dishes, glassware cutlery in the room. When I looked room up on internet they said kitchen was stocked, when I asked at front desk they said there never was dishes in the rooms. If they advertise full kitchen it should be. I spoke to head office and all they said was That is to bad. I don’t think Hampton will be my top priority next time.
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Date of stay: August 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms have been recently renovated. They were clean and beautiful. The bed was extremely comfortable. The water pressure in the shower was perfect (it really drives me crazy when I stay at a hotel with weak water pressure). The staff at the front desk was friendly and helpful. They had some excellent restaurant recommendations.
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Review collected in partnership with Hampton
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalini P, Front Office Manager at Hampton Inn & Suites by Hilton Guelph
Responded Jan 23, 2020
Dear williampG8088SD, Thank you for this stunning review! We're always glad to see when our guests thoroughly enjoy their stay! We're also glad to hear you enjoyed your accommodations, and found our front desk staff to be friendly and helpful. We do sincerely hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ok. Parking is very limited at the front of the building. The king suite was strangely laid out. You can't sit on the toilet and open or close the bathroom door. They have no restaurant or other services but charged a huge room deposit of 199 dollars. The room was only 145 dollars. This made no sense and when I expressed displeasure at check in and at check out I was offered the explanation that it was "in case of damage". I frankly find it offensive that a property presumes that its guests are going to damage the room. I am still waiting for the funds to release from my cc.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalini P, Front Office Manager at Hampton Inn & Suites by Hilton Guelph
Responded Feb 12, 2020
Dear Darrollbelin, Thank you for staying with us, and we do apologise for the inconveniences you experienced at our property. As all hotels, we do hold a deposit on everyone's credit in case of incidentals. Phone calls, Movies, snack shop etc. This is done with every single guest, and is not a reflection of you specifically. In our commitment to uphold a better standard of service, we do hope to serve you once again and give you a better impression of our hotel the next time you visit Guelph.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5 days after checking out the manager called us to say he was billing us extra money because the room REMAINED completely un-rentable. I had my sister who lives local attend hotel w/in 1 hr of his call, the manager and owner refused to allow her to see the room. The following day the manager called me and said “we’re billing you and there’s nothing you can do about it” NEVER stay here. AVOID this hotel!
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Review collected in partnership with Hampton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ismailki, General Manager at Hampton Inn & Suites by Hilton Guelph
Responded Mar 2, 2020
Dear Go475341, Thank you for your review of your recent experience with our hotel. We are sorry you feel that your case was not handled to your satisfaction. We strive to make every guest experience a positive one, so we take your feedback seriously. Our hope is that you will give us another chance the next time you travel to our area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were originally booked at the Holiday Inn Express but they had some damage and rebooked us to this hotel. The room itself was very nice except for the tile needing repair by the shower and the shower door not closing properly. The thing that shocked us the most was that we had to pay a $300 deposit plus the room charge of $131. We didn't expect this and weren't told about it prior to arriving. If so we would have looked elsewhere. We have never had to pay a "deposit" at any other hotel we have stayed at. Also, no one is ever at the front desk. The sign consistently says back in 5 minutes. Was hoping when I left this morning I would be able to discuss with someone about the extra charge but no one was there despite hanging around for 10 minutes. Would not stay here again.
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Date of stay: November 2020Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from karim ismail, General Manager at Hampton Inn & Suites by Hilton Guelph
Responded Dec 2, 2020
Dear Biju7, Thank you for your review of your recent experience with our hotel. We are sorry you feel that your case was not handled to your satisfaction. We strive to make every guest experience a positive one, so we take your feedback seriously. Our hope is that you will give us another chance the next time you travel to our area. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the hotel and staff from 2021, Very helpful but not anymore. Can' t blame the staff and managers for having a bad day on this one. Customer service is gone.
In 2001, Me and my wife stayed at the Hampton Inn and suites By Hilton in Guelph. We stayed in the Juccuzzi room on three separate occasions in the year for special occasions. My wife called to book rooms this year to book more rooms for the year and was shocked at how she was treated by staff before booking. She was just asking why the rate had doubled in price and that made the person on the other side of the phone became angry. The next day I called to talk to the manager about how the person made my wife feel and something should be said to him. I asked again why the price was doubled form last year, just to find out and again the manager was getting upset at me asking why. DO NOT ASK PRICE. They get upset.
I told the manager that I was curious why the double in price then asked me if Iwanted to book the rooms and I could tell that he was irate as well and said no. He hung up without saying anything.
In 2001, Me and my wife stayed at the Hampton Inn and suites By Hilton in Guelph. We stayed in the Juccuzzi room on three separate occasions in the year for special occasions. My wife called to book rooms this year to book more rooms for the year and was shocked at how she was treated by staff before booking. She was just asking why the rate had doubled in price and that made the person on the other side of the phone became angry. The next day I called to talk to the manager about how the person made my wife feel and something should be said to him. I asked again why the price was doubled form last year, just to find out and again the manager was getting upset at me asking why. DO NOT ASK PRICE. They get upset.
I told the manager that I was curious why the double in price then asked me if Iwanted to book the rooms and I could tell that he was irate as well and said no. He hung up without saying anything.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive summary: Staff made a mistake on booking in and the manager tried to make us pay for their mistake. Even to the point the staff would not provide a bill on check-out before we left the building.
For more detail, please see below:
Booked 2 rooms for a two night stay for 4 adults (parents & their 2 children in their early twenties). On arrival, was told that only one room was available. On requesting two rooms, we were told that there must be a mistake and we would have to share a room, much to our disappointment. The next day, I was informed that the manager wanted to talk to me about why we only took one room. We were obviously confused. He started the conversation "you need to explain to me why you did not take your second room". I explained that no second room was available on check-in and two of his staff worked on trying to resolve the situation. He response being "you need to explain to me why you did not take the second room, you will be charged for the second room". A heated conversation ensued in which he continually tried to stop me mid sentence. On three occasions, I said "I am not happy with your conduct, and please let me speak". I told him that he needs to discuss the matter with his staff and review how the mistake happened rather than passing the fault onto his visitors. I then spoke to the staff member who booked us in and she stated she remembered the conversation. The manager said "we can meet in the middle and pay for one night and we can now have the second room. I stated that we were only staying one more night and due to his conduct, I am not prepared to take on the addition room or pay for anything other than the room we were allocated at check-in.
On checking out, I asked for the bill and was informed that the the printer was broke and the manager would send an email. I requested the manager should send the email before we leave. Was informed that the manager was not present and he would send it on at a later time. The receptionist was informed that we would not leave until the email was sent and details of the bill were confirmed. I asked for the manager's name and was provided a wrong name. Eventually, the manager appeared and when I called the name given by the receptionist, he stated that it was not his name, turned his back on me and walked into his office not to be seen again. After a long conversation with the receptionist in which I explained that she is now complicite in deliberately providing the wrong information. Eventually, we did receive his name and on saying that the family will not leave the premises until the email we was sent and reviewed; we eventually got the bill and confirmed that it was correct.
For more detail, please see below:
Booked 2 rooms for a two night stay for 4 adults (parents & their 2 children in their early twenties). On arrival, was told that only one room was available. On requesting two rooms, we were told that there must be a mistake and we would have to share a room, much to our disappointment. The next day, I was informed that the manager wanted to talk to me about why we only took one room. We were obviously confused. He started the conversation "you need to explain to me why you did not take your second room". I explained that no second room was available on check-in and two of his staff worked on trying to resolve the situation. He response being "you need to explain to me why you did not take the second room, you will be charged for the second room". A heated conversation ensued in which he continually tried to stop me mid sentence. On three occasions, I said "I am not happy with your conduct, and please let me speak". I told him that he needs to discuss the matter with his staff and review how the mistake happened rather than passing the fault onto his visitors. I then spoke to the staff member who booked us in and she stated she remembered the conversation. The manager said "we can meet in the middle and pay for one night and we can now have the second room. I stated that we were only staying one more night and due to his conduct, I am not prepared to take on the addition room or pay for anything other than the room we were allocated at check-in.
On checking out, I asked for the bill and was informed that the the printer was broke and the manager would send an email. I requested the manager should send the email before we leave. Was informed that the manager was not present and he would send it on at a later time. The receptionist was informed that we would not leave until the email was sent and details of the bill were confirmed. I asked for the manager's name and was provided a wrong name. Eventually, the manager appeared and when I called the name given by the receptionist, he stated that it was not his name, turned his back on me and walked into his office not to be seen again. After a long conversation with the receptionist in which I explained that she is now complicite in deliberately providing the wrong information. Eventually, we did receive his name and on saying that the family will not leave the premises until the email we was sent and reviewed; we eventually got the bill and confirmed that it was correct.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Don't go to this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family entered into a contract with this hotel for my sons wedding. They did not honour the contract and released rooms two weeks earlier than the contract had defined. They did offer rooms to some wedding guests at 100.00 more a room if they called so initially room availability wasn’t an issue. When we asked to talk to the Manager’s supervisor we were told is was owned by a group and they were not interested in hearing our concerns. Even on the day of the event the rooms were found to be booked wrong. If you are planning an event you don’t need this stress. Book somewhere else.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes. We did a full renovation to the pool. Please call me to book 519-821-2144.
Karim
Good Day Martha37,
The Fergus Scottish Festival is 20km from our hotel. by google maps it is 19 min to drive. I hope this helps and if you have any question please feel free to contact us anytime.
Thanks,
Hello Isak,
Please call me or my General Manager, Karim Ismail directly at 519-821-2144 directly to discuss your booking. I am sure we can work something out so that you can stay at our hotel. We will even give you a special extended-stay room rate. We look forward to you booking with us and taking care of you at our hotel during your travels!
Thank you.
Sean Murdy, CRDE, CHA, MBA
Assistant General Manager
Hampton Inn & Suites by Hilton– Guelph
725 Imperial Road North
Guelph, ON
N1K 1X4
w: 519.821.2144 x501
f: 519.821.2166
we love having you here!
"Avoid this hotel at all costs. Management WILL NOT support you if there is an issue."Read full review
"This hotel WAY on the north side of town, nowhere near downtown. However, it was in a quiet area."Read full review
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PRICE RANGE
C$239 - C$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites guelph hotel guelph, hampton inn and suites guelph, hampton inn guelph, guelph hampton inn
LOCATION
CanadaOntarioGuelph
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hampton Inn & Suites by Hilton Guelph
Which popular attractions are close to Hampton Inn & Suites by Hilton Guelph?
Nearby attractions include Exitus Escape Rooms (0.7 km), Funmazing Playcentre (0.2 km), and Galaxy Cinemas Guelph (0.2 km).
What are some of the property amenities at Hampton Inn & Suites by Hilton Guelph?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn & Suites by Hilton Guelph?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn & Suites by Hilton Guelph?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn & Suites by Hilton Guelph?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn & Suites by Hilton Guelph?
Conveniently located restaurants include Mandarin Restaurant, San Francisco Panini, and Captain Jack's Restaurant.
Are there opportunities to exercise at Hampton Inn & Suites by Hilton Guelph?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn & Suites by Hilton Guelph?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton Inn & Suites by Hilton Guelph offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hampton Inn & Suites by Hilton Guelph?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Polish, Arabic, and Filipino.
Are there any historical sites close to Hampton Inn & Suites by Hilton Guelph?
Many travellers enjoy visiting McCrae House (5.2 km), Goldie Mill Park And Ruins (4.3 km), and JayWalking Guelph (6.2 km).