Horstman House
4653 Blackcomb Way, Whistler, British Columbia V0N 1B4 Canada
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About
4.5
#2 of 9 lodges in WhistlerLocation
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The Horstman House is a luxury "boutique" condominium hotel located right on Blackcomb Mountain. This intimate mountain retreat only has 51 suites, but has the same amenities as properties twice the size. Make your Whistler vacation truly special, stay at the Horstman House and treat yourself.Ski-In to complex.Outdoor Hot Tub.Fitness Room.Games Room.Outdoor Pool.Elevators.Gas Fireplace.Full Kitchen.Washer / Dryer.Located on Free Shuttle Route.Free Wireless Internet Front Desk.Free Parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Game room
Hiking
BBQ facilities
Baggage storage
Car park
Wifi
Hot bath
Outdoor pool
Heated pool
Skiing
Billiards
Board games / puzzles
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Clothes dryer
Self-serve laundry
Washing machine
Room features
Fireplace
Private balcony
Seating area
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
4653 Blackcomb Way, Whistler, British Columbia V0N 1B4 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
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Detailed Reviews
Horstman house was a welcome stay from where we would normally stay. The Staff was friendly and welcoming. Our one bedroom unit was very spacious and clean with everything we needed for our ski vacation. The kitchen was fully stocked and the unit had a king bed and a washer/dryer. Most other places we have stayed have a queen bed and a washer/dryer in a common area. It is a very quiet location and the hot tub and pool are surrounded by tall evergreens making it feel so secluded. It is ski in at the end of the day however not ski out. In the morning we would walk out of our hotel, hop on the bus that would come as scheduled and 2 stops later get off and ski to the slopes. Also a short walk to the village along the paths. Parking is included which is a bonus (other places we have stayed charge up to $25 per night). Horstman house is excellent value for the price.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Free parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara LeDuc, Owner at Horstman House
Responded May 19, 2022
Thanks for your review, Jacqueline! This is amazing to hear and we're so happy that you've found our team to be a delight to interact with. Your input regarding the unit you stayed in and our property amenities is greatly appreciated - we're so glad this was the perfect place for you to enjoy your trip. Visit again soon - we'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is amazing! Super value for your money!! It is located in upper village, just a couple of bus stops from Blackcomb Mtn, where we took our kids to ski school and really close to Whistler Village too.
The bus stop is right across the street, and the rides come every 15 minutes for free, no need to rent a car!
The place is very clean and you have everything you need. Lots of room and a complete bathroom in each room which was a plus for our family of 8!!!
It said housekeeping, but it is only more of a “change towels, empty trash” kind of service, which didn’t really bother me. Washer and dryer in each unit, and they supply clothes detergent daily, as well as dish soap, and shampoo...
Craig Loucano helped me throughout my reservation and was amazing! Extremely helpful and patient and was always in the best disposition!! Excellent service in all aspects!!
We will definitely be coming back here next ski trip!!
The bus stop is right across the street, and the rides come every 15 minutes for free, no need to rent a car!
The place is very clean and you have everything you need. Lots of room and a complete bathroom in each room which was a plus for our family of 8!!!
It said housekeeping, but it is only more of a “change towels, empty trash” kind of service, which didn’t really bother me. Washer and dryer in each unit, and they supply clothes detergent daily, as well as dish soap, and shampoo...
Craig Loucano helped me throughout my reservation and was amazing! Extremely helpful and patient and was always in the best disposition!! Excellent service in all aspects!!
We will definitely be coming back here next ski trip!!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Pannell, Other at Horstman House
Responded Mar 19, 2020
Thank you for taking the time to leave us such a great review! We are glad you had a great vacation experience and look forward to welcoming you back during your next visit to Whistler.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, bus is right across the road and there is a ski out that takes you back to the property.
Unit are well maintained, pool and hotub are also nice.
We also liked that it was a smaller property with no noise.
Walking distance to the village.
Unit are well maintained, pool and hotub are also nice.
We also liked that it was a smaller property with no noise.
Walking distance to the village.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara LeDuc, Owner at Horstman House
Responded May 19, 2022
Wow! This is amazing to hear. We're ecstatic to receive this perfect, five-star rating and hear that you loved the location of the property and found it to be well-kept and well-appointed. It's also nice to hear that the tranquility of the property was a highlight of your stay. Visit again soon - we'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strongly recommend against staying at this place. We reserved Horstman house this year for checkin on March 12, 2020 for 7 nights. Due to Covid-19 the Whistler resort shut down and, also, all cleaning staff at Horstman house, stopped working. Due to this situation we had to check out 4 days early and catch a flight back home to Ottawa, Canada.
Horstman House refused to offer any refund for the 4 days that we could not use due to the resort closure under extreme circumstances. They even refused to offer a credit for a future year. Just pocketed our money. Absolutely disgusting.
Horstman House refused to offer any refund for the 4 days that we could not use due to the resort closure under extreme circumstances. They even refused to offer a credit for a future year. Just pocketed our money. Absolutely disgusting.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron MoQuin, Owner at Horstman House
Responded Jan 2, 2021
We are sorry that you did not agree to the policies and terms at the time of this review. We went above and beyond by offering guests a 1 year credit and are sorry that did not work for you. Should you wish to discuss this further, please do reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although this property has 1 free parking spot per room, some of the assigned spots are impossible to get into. I found myself having to park in the village in lot 5 & walk the 1.5km uphill back to the property. Rooms slept 6 & the bedding was some of the cheapest I've ever encountered in my travels. The sheets were loud when you rolled over. The doors both inside the room & outside are very old & loud when closing.
It's a great concept if you're doing a longer stay as there is a kitchenette with dishwasher & laundry in the room. All basic needs were met with coffee & bathroom amenities.
Front desk staff had limited hours & weren't present the times we went down to ask questions.
Room appeared clean though
It's a great concept if you're doing a longer stay as there is a kitchenette with dishwasher & laundry in the room. All basic needs were met with coffee & bathroom amenities.
Front desk staff had limited hours & weren't present the times we went down to ask questions.
Room appeared clean though
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Date of stay: August 2023Trip type: Travelled with friends
Room Tip: The free parking is only for small vehicles & there are codes with multiple characters fir access...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Lincicome, Owner at Horstman House
Responded Nov 7, 2023
Thank you for taking time to review your stay. We appreciate the feedback you provided, it is our goal to offer a comfortable accommodation for our guests to feel at home so we are glad to know about your experience so we might make improvements. It is true that parking can be tight especially if you have a larger vehicle. Thank you for providing information about alternative parking should future guests find themselves in a similar situation. We hope you enjoyed the area and had plenty of time to explore!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made a reservation at Horstman House, in Dec 2020 for my family as a Christmas gift. Unfortunately, we were unable to go at the time, due to Covid-19 restrictions.
I requested a refund, however management noted that refunds were against the policy at Horstman House, and offered me an “accommodation credit” instead.
The manager stated that we had up until April 2022 “end of the season” to use these credits.
As travel restrictions had eased, I decided to contact Horstman House in Dec 2021 to make a reservation for my family.
When I spoke with the front desk staff, she reported that she had to “look into the use of my credits”, noting that they had expired after one year (December 2021 - not April 2022).
This employee also noted that since my original booking, the policies at Horstman House had changed, stating that I could only make a reservation, if I agreed to the new “3 night minimum” requirement, and pay the difference in price. This of course was a significant increase in cost on top of the credits I already had.
I inquired about staying at a less busy time, but she stated that it didn’t matter, the 3 night minimum was still a requirement and I would have to pay the difference.
I wondered if I could transfer my credits to my adult son (he could pay the difference) as he was heading to Whistler for a ski trip, she reported that she didn’t believe that transferring credits was possible.
The staff member shared that they would contact me the next business day (after she checked about the rules around use of my credits), but I did not hear back.
Since then, I have emailed Horstman House and called several times leaving messages regarding a refund or a possible reservation - again, no response.
I am incredibly disappointed that Horstman House has dropped the ball, over and over.
I hope that future guests receive better customer service and I recommend (at least during Covid) that they seek other accommodations, where resort policies are clear and customer service is highly regarded.
What a waste of money for my family. 😔
Amanda MacDonald
I requested a refund, however management noted that refunds were against the policy at Horstman House, and offered me an “accommodation credit” instead.
The manager stated that we had up until April 2022 “end of the season” to use these credits.
As travel restrictions had eased, I decided to contact Horstman House in Dec 2021 to make a reservation for my family.
When I spoke with the front desk staff, she reported that she had to “look into the use of my credits”, noting that they had expired after one year (December 2021 - not April 2022).
This employee also noted that since my original booking, the policies at Horstman House had changed, stating that I could only make a reservation, if I agreed to the new “3 night minimum” requirement, and pay the difference in price. This of course was a significant increase in cost on top of the credits I already had.
I inquired about staying at a less busy time, but she stated that it didn’t matter, the 3 night minimum was still a requirement and I would have to pay the difference.
I wondered if I could transfer my credits to my adult son (he could pay the difference) as he was heading to Whistler for a ski trip, she reported that she didn’t believe that transferring credits was possible.
The staff member shared that they would contact me the next business day (after she checked about the rules around use of my credits), but I did not hear back.
Since then, I have emailed Horstman House and called several times leaving messages regarding a refund or a possible reservation - again, no response.
I am incredibly disappointed that Horstman House has dropped the ball, over and over.
I hope that future guests receive better customer service and I recommend (at least during Covid) that they seek other accommodations, where resort policies are clear and customer service is highly regarded.
What a waste of money for my family. 😔
Amanda MacDonald
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Look at staying elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Pannell, Other at Horstman House
Responded Apr 27, 2022
Hi Amanda - thank you for taking the time to write this detailed review. First, we would like to offer our apologies for your frustration and disappointment. We understand that with the changing scope of COVID-19, it has been difficult over the past two years to book travel and navigate changing plans. It’s important to us that we offer our guests transparency on our policies when planning their vacations in order to avoid confusion or disappointment. With that being said, our policies are occasionally updated and we apologize that the minimum stay requirements caused a snafu in your rebooking process. While we try to be as flexible as possible, we appreciate your understanding that we have to uphold our policies across the board. This feedback is useful, though, as the satisfaction of our guests is of paramount importance to us. We hope that you’ll give the property another chance - we would be happy to help you book your stay and review any and all policies if you give us a call at (888) 621-1177.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had family trip to Whistler last week, I chose to stay here based on reviews, but my expectation turned into huge disappointment due to lacks of overall cleanness and maintenance.
First of all, the property wasn't really ready for new customers to checked in. The initial condition of the room was really terrible. I was shocked about the fact that they didn't even check and fix the problem including broken shower booth door which was not closing, broken fan, window screen, etc before welcoming next traveler. I had to call the front office to report all the issues, and they sent me the repair guy the next morning.
The cleanness was also disappointing. The kitchenware was not cleaned appropriately, I had to wash it all again by myself.
They say they do have enhanced sensitization procedure throughout all common area, rooms during COVID on the advertising, but I strongly don't think they were responsible doing decent job on managing the site.
There were not enough parking even though the customers were supposed to secure designated spot, since the gated parking lot is shared with many other owner's reserved parking.
Front desk is not available all time, if you arrive later than their work hour, you have to go to other address to check-in, that was very inconvenient as well.
First of all, the property wasn't really ready for new customers to checked in. The initial condition of the room was really terrible. I was shocked about the fact that they didn't even check and fix the problem including broken shower booth door which was not closing, broken fan, window screen, etc before welcoming next traveler. I had to call the front office to report all the issues, and they sent me the repair guy the next morning.
The cleanness was also disappointing. The kitchenware was not cleaned appropriately, I had to wash it all again by myself.
They say they do have enhanced sensitization procedure throughout all common area, rooms during COVID on the advertising, but I strongly don't think they were responsible doing decent job on managing the site.
There were not enough parking even though the customers were supposed to secure designated spot, since the gated parking lot is shared with many other owner's reserved parking.
Front desk is not available all time, if you arrive later than their work hour, you have to go to other address to check-in, that was very inconvenient as well.
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Date of stay: July 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara LeDuc, Owner at Horstman House
Responded May 19, 2022
We appreciate your candid feedback but regret to learn of your disappointment with the property. Cleanliness is a top priority for us, and we're sorry to hear that you did not feel as though we maintained our excellent standard of sanitization in your unit. Your input is valuable and we will definitely take this feedback to heart. Thanks again for sharing - we hope you'll consider staying with us again in the future so we can change your opinion of the property.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Making our reservation went well, so we looked forward to our three-night stay. But from check-in onward we were disappointed. Staff were indifferent even though early in our visit I expressed our concerns in person, by email and by voice mail (because no one answered their phone). Also, their parking spaces are too small, and sound is somehow amplified when you're on your deck so you hear people's conversations, conflicts with their kids, and their boom-box music, whether you want to or not. The swimming pool is also a significant source of noise, especially on Saturday evening. It was not a relaxing experience. It's a nice building though, and a good location half way between the Upper Village and Lost Lake.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara LeDuc, Owner at Horstman House
Responded May 19, 2022
Thank you for this review and for sharing with us that there were aspects of your experience that could have gone better. We're glad to hear that the reservation process was a breeze, and we appreciate you noting the areas that you'd like to see improved upon here at Horstman House. We do everything in our power to give guests a wonderful experience from start to finish, so we'll certainly take this feedback to heart. Please visit again so. wecan turn your opinion of the property around!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Horstman House is one of my favourite places to stay while I’m regularly in Whistler for both work and personal trips. It has the quaint and cozy ski chalet-style vibe that you would hope for and ideally expect when staying at the base of a ski resort, and the rooms are incredibly comfortable and spacious, making it a great place for families and/or a couple(s) to stay at. It’s a little further outside of the village in comparison to many of the other great hotels in Whistler, but it makes up for it with privacy and a sense of peace and tranquility (particularly in the forested pool area) in comparison to the noisiness of the main village. Arielle, Kelly and the rest of the staff are beyond warm and welcoming, and as a result—combined with the fact that it’s a smaller hotel than some of the bigger (and much more expensive) ones in the heart of the village—they’re both willing and able to help with whatever you need in a prompt and friendly way. So if you’re looking for a relaxing getaway to one of the best places to visit in Canada, be sure to give this place a shot. You won’t regret it.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara LeDuc, Owner at Horstman House
Responded May 19, 2022
Wow, this is great to hear! We're so happy that you've become a regular at Horstman House and we greatly appreciate your kind words about the property. Your input regarding our location, overall cozy vibe, and the service you've received means so much to us. Thanks for sharing - we look forward to welcoming you back time and time again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I generally enjoyed our stay here. The room was clean and spacious, with a comfortable bed and cozy private patio. There were also many helpful things for guests to use in the space, such as a washer/dryer/laundry soap, and kitchenware. The main area of the building was also clean and cozy with a beautiful central fireplace. If you bring your own bike lock, there is also space to lock up your bike.
The things we found a bit unfortunate with our stay were how cramped the parking garage is (as mentioned in other people's reviews), and our room didn't seem very sound proof (we were in the room right beside the pool and could hear people in the hot tub, as well as hear people in the unit above us).
Most of our stay was a positive experience, but we actually wouldn't stay here again, as the parking garage was so tight and hard to maneuver, even with a small vehicle.
The things we found a bit unfortunate with our stay were how cramped the parking garage is (as mentioned in other people's reviews), and our room didn't seem very sound proof (we were in the room right beside the pool and could hear people in the hot tub, as well as hear people in the unit above us).
Most of our stay was a positive experience, but we actually wouldn't stay here again, as the parking garage was so tight and hard to maneuver, even with a small vehicle.
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jack - thanks for your inquiry! Guests must be 25 years of age with a valid ID to check in to the hotel.
There are BBQ's but not in your room. There are a couple in the common area by the swimming pool hot tub area.
Hi there,
Sorry for the delayed response. For future reference, yes every suit has a fireplace!
Hi Melanie,
The Horstman House is Ski In only, dependent on snow. As Stephanie has stated above, there is a free public bus that runs very regularly in Winter and takes roughly 5-10min to Blackcomb & Whistler Mountain bases respectively.
Please don't hesitate to contact the Horstman House for more information or to book, on 604-935-3495 or 1-888-621-1177.
Best regards,
Phil
The Horstman House/Whistler Premier Resorts
Hi! There are a few different layouts with our 2 bedroom condos at The Horstman House. If you would like to call us at 604-935-3495 we can check and see if any of the larger layout condos are available.
See you next month!
"Take advantage of the free shuttle. Parking is very tight if you have an SUV or pickup"Read full review
"The free parking is only for small vehicles & there are codes with multiple characters fir access to everything"Read full review
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PRICE RANGE
C$228 - C$376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
horstman house hotel whistler, horstman hotel whistler
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
51
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Horstman House
Which popular attractions are close to Horstman House?
Nearby attractions include Whistler Mountain Bike Park (1.1 km), Squamish Lil'wat Cultural Centre (0.8 km), and Lost Lake (0.6 km).
What are some of the property amenities at Horstman House?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Horstman House?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Horstman House?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Horstman House?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Horstman House?
Conveniently located restaurants include The Wildflower, SIDECUT Steakhouse, and Portobello.
Are there opportunities to exercise at Horstman House?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Horstman House?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Horstman House have any great views?
Yes, guests often enjoy the mountain view available here.
Is Horstman House accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.