Chateau Victoria Hotel and Suites
Chateau Victoria Hotel and Suites
740 Burdett Ave, Victoria, British Columbia V8W 1B2 Canada
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About
4.5
#10 of 42 hotels in VictoriaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. By remaining an independent property, we stay true to our founder, Mr Clive Piercy's wish to treat every guest with personal attention that is so hard to find elsewhere. To this day, we remain committed to those origins in all that we do – from supporting local farmers to sponsoring local events while putting guest safety & comfort as out top priority. Vista 18, our rooftop restaurant has been voted in the top ten restaurants with a view in BC, and Clive's Classic Lounge, our cocktail Bar off the lobby has been named Top 20 in the nation's Top 50 Bars in Canada 2022, as well as one of the top ten hotel bars in the world 5 times. Experience the best of Victoria through a truly local hotel.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Vending machine
Free shuttle or taxi services
Taxi service
Business Centre with Internet Access
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Location
740 Burdett Ave, Victoria, British Columbia V8W 1B2 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
194 Restaurants
within 0.5 kilometers
Reviews
4.5
1,683 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Chateau Victoria Hotel and Suites is celebrated for its immaculate cleanliness and prime location that offers easy access to downtown attractions. While guests appreciate the friendly service and the comfortable, homely feel of the rooms, opinions on the hotel's value are divided; some regard it as reasonably priced, yet others are critical of outdated amenities.
Although the rooms are generally found to be clean and well-equipped, there are occasional concerns about noise and a need for modernization in decor.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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1,683Review12Q+A100Room tips
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Detailed Reviews
We had to make a necessary trip down island to Victoria last Friday and stayed one night. The "early days" pricing was appreciated as well as the quality and cleanliness of the room (a one bedroom corner king suite with kitchen). The lobby was bright and cheerful and the staff very engaging. The beds are very comfortable. The hotel seemed to be doing everything right to keep visitors and staff safe and feel welcome. This is our go to hotel when we stay in downtown Victoria.
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Date of stay: May 2020
Value
Rooms
Service
Room Tip: Corner suite, higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Paul, General Manager at Chateau Victoria Hotel and Suites
Responded May 20, 2020
Thank you so much for your kind words Loraleigh_11. Our guests have been few but I must say, I am so proud of everyone's spirit on both sides of the Plexiglas. Our team are genuinely happy to see you and I am so glad they are choosing to keep things positive. Thank you for noticing our effort. Kindest regards Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've repeatedly stayed at the Chateau Victoria for it provides pet-friendly rooms in a quiet and convenient location in downtown Victoria. The staff are friendly, the rooms are pleasant, and the price is fair. Needing to travel during Covid-19 restrictions, the Chateau incorporated all the recommended changes at check in/check out and during our stay that we felt safe and comfortable. Thank you.
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Date of stay: April 2020Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded May 6, 2020
Dear T1912DN, It has been a while since we have been reviewed so many thanks for taking the time. I am sure this stay was very different from the others but I am glad to see we were able to keep our friendly attitude while respecting new health and safety protocols. We look forward to welcoming you back once we have COVID19 under control. Kind Regards, Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We just recently stayed here as it was our anniversary and we wanted a night out downtown (even though we live in Victoria). The staff was warm and welcoming from start to finish and we were unexpectedly upgraded to an amazing 16th floor suite after we let the staff know it was our anniversary. The common areas and room were tastefully updated and the location is hard to beat as it’s just down the street from the parliament building and all the attractions Victoria has downtown. For our much needed mini vacation the Hotel was a perfect fit and we would come back again should we want another worry free accommodation downtown.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: The tv service in the room was just bad. Slow response to remote and interface was dreadful. ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded Sep 16, 2021
Happy belated Anniversary. We are so happy to see we contributed to a great celebration. We look forward to your return. Regards, Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location and fantastic Staff.
Covid Protocols in place that made exchange of linens/towels safe and easy.
Restaurant is open Wednesday to Sunday, but BC has a 10.00 pm alcohol last call and 11.00 pm close just put in place this last week.
The hotel is located central to everything and easy walking distance to restaurants and attractions.
We booked through Hotels.com (Would prefer to book direct but prices dictate)
The staff were extremely accommodating and helpful.
I would definitely recommend this hotel and stay here on my next visit to Victoria.
Covid Protocols in place that made exchange of linens/towels safe and easy.
Restaurant is open Wednesday to Sunday, but BC has a 10.00 pm alcohol last call and 11.00 pm close just put in place this last week.
The hotel is located central to everything and easy walking distance to restaurants and attractions.
We booked through Hotels.com (Would prefer to book direct but prices dictate)
The staff were extremely accommodating and helpful.
I would definitely recommend this hotel and stay here on my next visit to Victoria.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip: 1403 has a great view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked a stay in September as part of a BC Ferries vacation package. The packages offer great value and the ferry voyage is included in the cost as well. Rooms are fairly comfortable and they are quiet as well since it's not located on a busy street but the location is brilliant and only about 5 minutes walk to most places of interest. Staff are professional and friendly as well.
Driving wise, there is plenty of parking although they do charge a nominal daily rate for it. It's easy to get to as it lies in between Douglas and Blanshard which are the two major highways leading out of town. Would definitely recommend it.
Driving wise, there is plenty of parking although they do charge a nominal daily rate for it. It's easy to get to as it lies in between Douglas and Blanshard which are the two major highways leading out of town. Would definitely recommend it.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded Nov 8, 2021
Thanks for taking the time to review your stay with us @smrgeog! We're glad to hear you were able to make use of the BC Ferries Vacation Package and come and stay with us. We love the trip from Vancouver to the island, it's beautiful! We're always delighted to know our staff make such a great impression on our guests, and they appreciate the feedback as well! Thanks again for staying with us, we hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In a challenging time, the staff were friendly and definitely engaged in making sure guests and their own employees were able to maintain a safe environment. Cleaning protocols were explained clearly, with options for service that ensured social distancing was maintained. I appreciated their attention to detail and their obvious dedication.
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Review collected in partnership with this hotel
Date of stay: May 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded May 11, 2020
Many thanks for your review EssexboyEvan. We all certainly appreciate your encouragement in these challenging times. I hope you can return once this has passed and we can show you our service in the restaurant and bar as well. Please staff safe. Kind Regards, Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Usually a good hotel, but when you claim to be making extra efforts to ensure clean and sanitized environments, it was not reassuring to find urine behind the toilet and a dried bandage wrapped on the phone line. We purchased cleaning products and re-cleaned the entire room as best we could. Not a great stay as in years past.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded Aug 11, 2020
Thank you Jchapman55 for your review and for choosing the Chateau Victoria Hotel and Suites during your visits to Victoria. The responses we receive from our guests are extremely valuable especially when we failed to do something right. We have been getting very high marks for our extra efforts to clean but it only takes one employee to miss something and to compromise your trust. Perhaps you can reach out to me off line and provide your room number and date of your stay. I can assure you I will do our best to correct this oversight. Thank you again for your honest feedback and I hope to hear from you. My email is mpaul@chateauvictoria.com Kindest Regards, Mark Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying close to home we were planning a getaway to Victoria. It's always challenging to find accommodation for a family of 5 and the Chateau Victoria offered us a one bedroom suite at an excellent rate. It included parking and a late checkout. The room was very clean, spacious, comfortable and had all the needed amenities, including a fridge, toaster and some kitchen ware. The pool and hot tub were a hit with the kids and the hotel ensured that an occupation limit was observed. Service was attentive, very welcoming and efficient. The only downside was the construction happening right next door as we were woken up at 7am every morning. But we will be back for sure.
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Date of stay: March 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded Mar 25, 2021
I love your review title. Many thanks for the kind review. We have always been proud to be a local family business for families and visitors from far and wide so it is nice to know we still hold true to locals in this challenging time. The nosiest part of that construction close to should subside in about a month but we don't have any control or say. We do look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a few-day getaway from Vancouver. The location is great as we were able to walk from the hotel to almost everywhere in central Victoria. We stayed in a one bedroom suite - so our daughter had her own space, and the suite itself was spacious, clean, and bright. Unfortunately with Covid the restaurant wasn't open the first few days of the week but we found lots of nice places to eat outside the hotel. Again with Covid, daily room service was not automatically provided but the hotel provided service as needed with proper social distancing. Overall the staff was friendly and helpful and the hotel exceeded our expectations. We would stay here again.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chateau Victoria, Marketing at Chateau Victoria Hotel and Suites
Responded Aug 10, 2020
Dear ScottMKing, Thank you for the wonderful review of your stay here at the Chateau Victoria Hotel and Suites. We are pleased that you enjoyed your time with us and look forward to seeing you soon. As we find more satisfied visitors staying with us, we can open more services so your review helps allot to get our people back to work. We look forward to your return soon. Kind Regards, Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel very impressive when first arrive. Staff are always happy and very helpful. The comment is they bearing in mind you are paying £200 per night plus $36 for breakfast your room is not attended every day and you have to make your own bed unless you are staying more than 5 days then they will service your room once in this period. I thought this was really poor
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded Sep 6, 2022
Thank you for your review. We are happy to hear your interactions with our team was pleasant and you enjoyed the hotel in general. We are sorry daily housekeeping service has not yet returned. Staffing continues to be an issue throughout our industry and this is not likley to return for months and possibly years for midlevel hotels in our part of the world. Please know that a call to the front desk with requests for replacement towels, or amenities is still available to all guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks for your question Robin! Yes, all of our suites have balconies, although no furniture (with exception to 2 of our Executive Penthouses which have fire tables and lounge seating).
Your view will completely depend on what side of the building you are allocated to - even those that don't face the Inner Harbour side still benefit from views of Victoria's gorgeous downtown cityscape with mountainous backdrops. Our suites are located on the 5th floor to the 15th floor.
We hope to see you soon!
Thanks for another great question Robin! Guests who pay for parking are indeed guaranteed a spot onsite - during high volume periods, our valet will find a "sneaky spot" for guests experiencing difficulties at no extra charge. It is EXTREMELY rare for us to not be able accommodate parking - we certainly would not charge you should we not be able to host your vehicle on site.
Yes, you can certainly drop your luggage in ahead of time - luggage is tagged and stored securely in our locked bellman's closet until check-in.
Theres a parking lot on the side of the hotel. Parking is $20/night
Our pool is open. Please look for travel advisories on our website prior to your trip in case anything does change.
Sorry but don't know the difference. We stayed in one bedroom suite & it was lovely!
"If you have any needs or questions, contact the staff at the beginning of your stay. They are very efficient and helpful."Read full review
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PRICE RANGE
C$216 - C$391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau victoria hotel victoria, chateau hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
176
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Chateau Victoria Hotel and Suites
Which popular attractions are close to Chateau Victoria Hotel and Suites?
Nearby attractions include Axe and Grind (0.4 km), Russell Books (0.2 km), and Christ Church Cathedral (0.4 km).
What are some of the property amenities at Chateau Victoria Hotel and Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Chateau Victoria Hotel and Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Chateau Victoria Hotel and Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chateau Victoria Hotel and Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Chateau Victoria Hotel and Suites?
Conveniently located restaurants include Blue Fox Cafe, Fishhook, and Ithaka Greek Restaurant.
Are there opportunities to exercise at Chateau Victoria Hotel and Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Chateau Victoria Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau Victoria Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau Victoria Hotel and Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Chateau Victoria Hotel and Suites?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.5 km), Craigdarroch Castle (1.5 km), and Empress Hotel National Historic Site of Canada (0.3 km).