Hotel Kelowna & Conference Centre
2429 Highway 97 N, Kelowna, British Columbia V1X 4J2 Canada
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About
4.0
#14 of 35 hotels in KelownaLocation
Cleanliness
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Hotel Kelowna and Conference Center
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Skiing
Bowling offsite
Kids stay free
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Waterslide
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Modern
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
2429 Highway 97 N, Kelowna, British Columbia V1X 4J2 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
24 Restaurants
within 0.5 kilometers
859Reviews4Q+A100Room tips
Reviews
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Detailed Reviews
My husband and I stayed here in mid-October 2020 for two nights and we had a great stay! It felt super safe, clean and also comfy :)
Mask wearing policy in all common areas and only people from the same party allowed in the elevator at the same time. The pool and hot tub were open but you had to book a one hour time slot ahead of time for you and your party.
As well, the free breakfast was way better than we have expected! There were scrambled eggs or cheese omelette, bacon or sausage patty, and 3 choices for toast (and they offered butter and not just margarine for toast so that was nice). If you didn’t want those things for breakfast they also offered 3 different types of cereals with milk, oatmeal, assorted yogurt cups, granola bars and also 3 different types of fruit. Coffee, tea, milk, OJ and grapefruit juice also available.
The room was nicely decorated, and both the room and bathroom were spacious. They included little bottles of all sorts of bathroom stuff which was handy because I had forgotten to bring my eye make up remover but they had a little pack of them there! Also included was shampoo, conditioner, body wash, soap, moisturizer, mouthwash, and a mending kit. The bed was comfortable and there was a nice desk area that had a whole bunch of electrical plugs, USB ports, HDMI and RCA hook ups in it so that was super handy!
I highly recommend this place! We would definitely return.
Mask wearing policy in all common areas and only people from the same party allowed in the elevator at the same time. The pool and hot tub were open but you had to book a one hour time slot ahead of time for you and your party.
As well, the free breakfast was way better than we have expected! There were scrambled eggs or cheese omelette, bacon or sausage patty, and 3 choices for toast (and they offered butter and not just margarine for toast so that was nice). If you didn’t want those things for breakfast they also offered 3 different types of cereals with milk, oatmeal, assorted yogurt cups, granola bars and also 3 different types of fruit. Coffee, tea, milk, OJ and grapefruit juice also available.
The room was nicely decorated, and both the room and bathroom were spacious. They included little bottles of all sorts of bathroom stuff which was handy because I had forgotten to bring my eye make up remover but they had a little pack of them there! Also included was shampoo, conditioner, body wash, soap, moisturizer, mouthwash, and a mending kit. The bed was comfortable and there was a nice desk area that had a whole bunch of electrical plugs, USB ports, HDMI and RCA hook ups in it so that was super handy!
I highly recommend this place! We would definitely return.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Nov 3, 2020
Thank you very much for your review! We are so glad you enjoyed your stay with us and can't wait to host you the next time you are in Kelowna. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hot breakfast, very clean & quiet rooms. Covid precautions were evident thoughout the hotel. The hot breakfast was served to you so no worrying about taking food from a buffet. Seating is well spread out or trays are available to take breakfast to your room.
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Date of stay: October 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Nov 3, 2020
Thank you for your review Connie! I am glad you enjoyed your stay and that you saw the efforts we are making. Our guests safety is top priority. See you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our first time to visit Kelowna with our furry family. Like everyone I would always search reviews before booking accommodations, and I saw the reviews normally 4.4 to 5 would the choice okay. This hotel I would make rating for 4.9 the only problem was the stains from bathroom ceiling and toilet bowl had a little stain but overall the cleanliness inside room is good, and I only stayed for two days, King size bed mattress was comfortable, bed sheets were cleaned and I stayed at ground floor and It was so quiet, it probably the sound proofing between walls are good, the check in staffs were very friendly and efficiently, we loved their breakfast which included (they provided scramble eggs, omelettes, bacons, pork sausages patties, yogurts, milks, apples, oranges, bananas, cereals, pancakes, bagels and toasts were wrapped separately, coffee and tea for 7/24, this was one of the excellent breakfast I have from the same grade accommodations, this hotel location is so convenient and right beside hwy 97, overall I loved this hotel and will stay again if I visit Kelowna.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelowna Operations, Guest Services / Front Office at Hotel Kelowna & Conference Centre
Responded Dec 6, 2021
Thanks very much for your review! We are so glad you enjoyed your time with us and hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very happy with our 4 nights at Kanata with one exception. Hotel was clean. They took COVID precautions very seriously. Breakfast was good. Location was great.
My only dislike is their policy to charge additional $20/night pet charge for cleaning BUT they do not clean you room (Covid) until you leave. Cleaning the room once for a pet for $20 is one thing but being charged $80 or $60 for additional cleaning done once, in my opinion, is a just money grab.
My only dislike is their policy to charge additional $20/night pet charge for cleaning BUT they do not clean you room (Covid) until you leave. Cleaning the room once for a pet for $20 is one thing but being charged $80 or $60 for additional cleaning done once, in my opinion, is a just money grab.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Nov 3, 2020
Thank you for your review! We are glad you enjoyed your stay, and will take your comments into consideration. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a first for me, I don’t give bad reviews at hotels, I have never experienced such horrible service in a hotel as I did with this hotel. We stayed at the Kanata in Kelowna for four days, and during those four days we did not have any room cleaning of any kind. The garbage accumulated, becoming smelly by day four. The Continental breakfast was terribly organized and the food was horrible. The hot entrees were cold rubbery eggs, a mystery meat patty, after day two, I ate breakfast elsewhere! When the room ran out of coffee pods, I enquired at the front desk if I could get some more coffee pods, the staff at the front desk shrugged me off unable to help. A very kind employee was mopping the floor by the kitchen area, he stopped me and said he would help me and went to the back of the kitchen and brought me a few coffee pods, cream, sugar with a couple of extra cups. I wish I had got this man’s name as I would have said something to management about how he went out of his way to help me.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: No room cleaning during four day stay! Poor service!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is the best I have stayed at over many years of travelling on a bike. The front staff went over and beyond to accommodate any questions about the area and things to do. The housekeeping was quick and thorough... cleanest hotel with a year round indoor pool and hot tub.
They made me feel at home with the added perk of 24 hour coffee made and hot or cold filtered water available in the lobby.
My family and friends will only get a referral to this hotel from us ... mainly do I can keep in touch with the wonderful staff. They even had me park my motorcycle by the front desk window so that they could keep an extra eye on it.
They made me feel at home with the added perk of 24 hour coffee made and hot or cold filtered water available in the lobby.
My family and friends will only get a referral to this hotel from us ... mainly do I can keep in touch with the wonderful staff. They even had me park my motorcycle by the front desk window so that they could keep an extra eye on it.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Jun 28, 2021
Thank you very much for your review! We are so happy to have had you with us, and look forward to welcoming you back in the future. Safe travels Harry!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Water in the shower was lukewarm at best on the weekend when the hotel was busier. The towels were like sandpaper.
The bed was not comfy. Had a big dip in the middle and was squeaky when you moved at all.
Breakfast was sub par.
Only one elevator for the executive tower which made getting to and from the room very slow.
The bed was not comfy. Had a big dip in the middle and was squeaky when you moved at all.
Breakfast was sub par.
Only one elevator for the executive tower which made getting to and from the room very slow.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Aug 24, 2020
Thank you for your review. Sorry we fell short on your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk was very professional and accommodating, we were given a quiet room on the other side of the building which was perfect for our little ones. Too bad the slides and pool area was closed but understandable due to the covid situation. Everything else was very clean and sanitized regularly. Will be coming back in the future.
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Date of stay: July 2020
Value
Location
Service
Room Tip: request a higher floor if travelling with small kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Jul 27, 2020
Thank you for your review! I am so pleased to hear you enjoyed your stay - as safely as possible. Travel safely, and we'll see oyu next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third visit to the Kanata Hotel in the past year - I really like this hotel! Front desk staff are friendly and professional. The rooms have always been very clean and the beds have been comfortable. I always request a room that faces away from the highway and these rooms have proven to be very quiet. Breakfast is included but I have never used this service so cannot speak to the variety or quality of food.
This is officially my “go to” hotel anytime I need to be in Kelowna.
This is officially my “go to” hotel anytime I need to be in Kelowna.
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip: A room not facing the highway has proven to be nice and quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Andre, General Manager at Hotel Kelowna & Conference Centre
Responded Jul 27, 2020
Thank you for your kind words. We are glad to hear you have enjoyed you time with us! See you next time!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a very central location with convenient access to bus stops, coffee shops, restaurants and shopping. The room was not bad but the housekeeping is notable by it's absence. We had to chase them multiple times to get them to clean our room after 3 days. Toiletries are non existent and the breakfast is very poor, and not much of a choice. The one thing in it's favour is the price as we found it to be best priced hotel for a family of four in a single room with 2 double beds. But in the end, I am not sure that we will stay here again.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes, we do have space to store peddle bikes. Just ask the front desk for assistance.
We do have a large indoor pool [60 X 30 feet] and a hot tub. The pool area also has two indoor waterslides which are open 5:00 - 10:00 pm, Friday & Saturday from Sept - June & every day in July - August.
Hello,
Yes, we have two washers and two dryers located on our lobby level. The cost is $2 per load and we also have bounce and Tide available for $2 each as well.
Please let me know if you have any other questions. We look forward to welcoming you to our Hotel.
"If you want a quiet room, book the room that does not face the hwy. The view if not great but it is significantly less loud. "Read full review
"Floor 7 need special key to get on . We traveled as a group and they separated us and put us on this awkward floor"Read full review
"My room is on the east side so no highway noise and great view of the Joe Rich area"Read full review
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PRICE RANGE
C$221 - C$308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express kelowna hotel kelowna, holiday inn kelowna, kelowna holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Kelowna
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaCentral City
NUMBER OF ROOMS
190
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Kelowna & Conference Centre
Which popular attractions are close to Hotel Kelowna & Conference Centre?
Nearby attractions include EXIT Kelowna (0.1 km), Gneiss Climbing (0.2 km), and The Yardhouse (0.3 km).
What are some of the property amenities at Hotel Kelowna & Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Kelowna & Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Kelowna & Conference Centre?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Hotel Kelowna & Conference Centre?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Hotel Kelowna & Conference Centre?
Conveniently located restaurants include JOEY Kelowna, Cactus Club Cafe Banks Road, and Montana’s Bbq & Bar.
Are there opportunities to exercise at Hotel Kelowna & Conference Centre?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Kelowna & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Kelowna & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Kelowna & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Kelowna & Conference Centre?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Portuguese, and Hindi.