SureStay Plus Hotel by Best Western Lethbridge
2225 Mayor Magrath Dr S, Lethbridge, Alberta T1K 7M1 Canada
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About
4.0
#7 of 21 hotels in LethbridgeLocation
Cleanliness
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Value
At the SureStay Plus By Best Western Lethbridge in Lethbridge, AB, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Non-smoking hotel
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
24-hour front desk
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Filipino
Location
2225 Mayor Magrath Dr S, Lethbridge, Alberta T1K 7M1 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
39 Restaurants
within 1 kilometer
197Reviews2Q+A4Room tips
Reviews
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Detailed Reviews
Hotel's Favourite
The staff was very friendly & helpful. We choose to stay here due to offer received was also close to Martha’s House. The only thing we didn’t care for was the pillows. I prefer flatter ones, otherwise no complaints
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in most Best Western hotels during our western Canada trip. This BW offering was quite comfortable and affordable. Room was clean, bed very comfortable. The continental breakfast had a little less to offer than others, have seen the waffle maker at most other facilities, not here. Other than that ok. The hot tub was okay but not really located in a somewhat secluded area, had to walk thru the front lobby to get there. The unfortunate issue we had was that the main AC system for the hotel malfunctioned. As a result, the condensation dumped into our bathroom, soaking the floor. Upon advising the front desk clerk, she immediately apologized, said she would contact the manager and within minutes she had us moved out of the room and into another. Well Done!
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Nothing to add here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had to get away to see family after a loong lock down. SureStay was the the best! Although the hotel had few bookings while were were there (mid-week) the awesome staff made sure that we were made to feel welcome and safe throughout our stay. We got an upgrade to a 2 bedroom suite which was perfect for my sister and we appreciated it.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This room is advertised as a handicapped accessible room and the amenities are not acceptable for a handicapped person.
1.The walk-in shower has no wall bars on either end wall to grab when stepping in or out.
2.There is no rubber shower floor mat to stop slipping. This is a shower looking for a broken rib or hip to happen unless a mat is provided. The shower seat is too low on the wall. It is installed at the height for a very short person and very difficult to stand up after the shower.
3.The toilet is not a handicapped height. You cannot call a regular toilet handclapped accessible by putting a bar on the wall by a regular low toilet.
4.The mattress is way to soft and impossible to sit on the side of it without sliding on to the floor.
5.The handicapped parking stall is not spaced properly. The cutaway for the wheelchair is immediately in front of the parked car. There is no way to get a wheelchair up on-to-the sideway once the van or car is parked. Unfortunately, Canada has not law or regulations for properly equipping handicapped room and anything goes. It is unfortunate but I will not be able to come back. I will have to go elsewhere in the future.
1.The walk-in shower has no wall bars on either end wall to grab when stepping in or out.
2.There is no rubber shower floor mat to stop slipping. This is a shower looking for a broken rib or hip to happen unless a mat is provided. The shower seat is too low on the wall. It is installed at the height for a very short person and very difficult to stand up after the shower.
3.The toilet is not a handicapped height. You cannot call a regular toilet handclapped accessible by putting a bar on the wall by a regular low toilet.
4.The mattress is way to soft and impossible to sit on the side of it without sliding on to the floor.
5.The handicapped parking stall is not spaced properly. The cutaway for the wheelchair is immediately in front of the parked car. There is no way to get a wheelchair up on-to-the sideway once the van or car is parked. Unfortunately, Canada has not law or regulations for properly equipping handicapped room and anything goes. It is unfortunate but I will not be able to come back. I will have to go elsewhere in the future.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bruce Patel, Owner at SureStay Plus Hotel by Best Western Lethbridge
Responded Apr 15, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will look at your comments into making changes to the accessible room for future guest. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 403.380.6677.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can’t complain too much because the price I got was very good. Room was clean & quiet, TV is a bit small but got the job done. The hot breakfast is not being offered due to covid and the continental being offered instead is pretty slim pickings, pretty much just juice boxes and granola bars. Staff was friendly and the location is in a great part of town
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this hotel for two nights in a family suite (best move). We traveled with our grand children (ages 5, 7) and we all appreciated having the extra bedroom and space. The room was clean and comfortable, beds were great.
We had breakfast both days and our delightful server (sorry didn't write down name) was terrific. she interacted with our grand children and they truly appreciated her. (they even had to show her their bathing suits). Before we left they insisted on saying good bye to her.
Water slide was great and well used by several families. We needed to book our times, but no issues with that.
This was our first hotel adventure with both our grandchildren (no parents) and would not hesitate to go back.
The staff we encountered were pleasant and helpful. No complaints here.
We have traveled extensively and can honestly say this team rivals some of the best.
We had breakfast both days and our delightful server (sorry didn't write down name) was terrific. she interacted with our grand children and they truly appreciated her. (they even had to show her their bathing suits). Before we left they insisted on saying good bye to her.
Water slide was great and well used by several families. We needed to book our times, but no issues with that.
This was our first hotel adventure with both our grandchildren (no parents) and would not hesitate to go back.
The staff we encountered were pleasant and helpful. No complaints here.
We have traveled extensively and can honestly say this team rivals some of the best.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very comfortable beds for an excellent nights sleep after a long day of driving. The nights rest was preempted by a nice shower with great heat and water pressure. Good location as close to many different restaurants.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really enjoyed my stay here - the hotel was clean, the hot tub lovely, and the location was perfect - walking distance to restaurants and shops, and easy to get out of town on our way the next morning. The hotel staff was lovely, the beds VERY comfy, and the water pressure great in the shower. Guest laundry was vital on this trip and the washer and dryer worked perfectly. 10/10 no notes!!
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelled with a friend and had a suite. Worked perfect for us, we each had our own space. We were across from the elevator, the room was still very quiet. Beds were comfy and the room was clean. We attended an event at the Enmax Centre and the hotel was close enough to walk with a good selection of restaurants in the area that were also walking distance.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelled to Lethbridge to visit family. Great service, staff very attentive. Older hotel that has been updated, very clean and comfortable.
No pool and hot tub did not work during our stay (barely above room temperature) which was disappointing.
Breakfast is average but if you want to partake in the "hot" portion consisting of eggs/sausages be there early. They ran out and did not make more.......
No pool and hot tub did not work during our stay (barely above room temperature) which was disappointing.
Breakfast is average but if you want to partake in the "hot" portion consisting of eggs/sausages be there early. They ran out and did not make more.......
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BruceP1406, Manager at SureStay Plus Hotel by Best Western Lethbridge
Responded Feb 12, 2020
Thank you for your feedback. I am sorry with the experience you had during your stay. The hot tub water that was not to temperature and was found to have a faulty part that has been corrected. I have addressed the breakfast issues with our team members on providing items and service during the breakfast.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No pool, but it does have a hot tub and fitness room
PRICE RANGE
C$128 - C$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn and hotel lethbridge, premier inn lethbridge
FORMERLY KNOWN AS
Premier Inn And Suites
LOCATION
CanadaAlbertaLethbridge
NUMBER OF ROOMS
49
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about SureStay Plus Hotel by Best Western Lethbridge
Which popular attractions are close to SureStay Plus Hotel by Best Western Lethbridge?
Nearby attractions include Ctrl V Lethbridge (0.7 km), The Movie Mill (0.6 km), and Bridge Bud Supply (0.4 km).
What are some of the property amenities at SureStay Plus Hotel by Best Western Lethbridge?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at SureStay Plus Hotel by Best Western Lethbridge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus Hotel by Best Western Lethbridge?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Plus Hotel by Best Western Lethbridge?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by Best Western Lethbridge?
Conveniently located restaurants include The Keg Steakhouse + Bar - Lethbridge, Thuan Hoa, and Cafe Verde.
Are there opportunities to exercise at SureStay Plus Hotel by Best Western Lethbridge?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at SureStay Plus Hotel by Best Western Lethbridge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at SureStay Plus Hotel by Best Western Lethbridge?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to SureStay Plus Hotel by Best Western Lethbridge?
Many travellers enjoy visiting Nikka Yuko Japanese Garden (2.0 km).
Is SureStay Plus Hotel by Best Western Lethbridge accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.