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HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Russian, German and 5 more
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Squash offsite
Walking tours
Children's television networks
Highchairs available
Wifi
Fitness / spa changing rooms
Personal trainer
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Desk
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Location
21 Piccadilly, London W1J 0BH England
The Dilly
735 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of London, The Dilly wins guests over with its enviable location, close to major attractions and transport. While the hotel's atmosphere is often commended for its charm and live music, travelers suggest that the rooms could benefit from a refresh.
Guests have called out disturbances from noise as a downside, impacting the quality of sleep. Opinions on service and value vary, with some praising the staff's attentiveness, but others questioning the cost-to-quality ratio, especially given the mixed reviews on room upkeep and amenities.
Location
Central
Atmosphere
Charming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Outstanding
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A beautiful welcoming hotel in the heart of London! It has stunning decor from the beautiful moulded ceilings to the stained glass domed windows. The rooms are excellent we stayed in a junior suite which comprised of a sitting room with WC and a separate bedroom with on suite bathroom. Free bottled water, tea and coffee making facilities in the room. Rooms are clean and well stocked with towels, ironing board and iron, toiletries ( not toothpaste) TV and hairdryer. Breakfast was in the terrace room on the second floor. Stunning glass ceiling with views. Breakfast was self service from full English to continental with cereals and fruit. Excellent staff across the board.
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Date of stay: January 2024Trip type: Travelled as a couple
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Response from Selim Atias, Other at The Dilly
Responded Jan 11, 2024
Dear CoventryForce5, Thank you for sharing your experience at The Dilly Hotel. We are delighted to hear that you enjoyed the historic elegance of our hotel, from the stunning moulded ceilings to the stained glass domed windows. It's wonderful to know that the junior suite, with its array of amenities, met your expectations for comfort and convenience. We take great pride in the ambiance of our terrace room and are pleased that the breakfast offerings and the service provided by our staff impressed you. Your recognition of our team's efforts is greatly valued and serves as a motivating force for us to continue delivering excellent service. We look forward to the opportunity to welcome you back to The Dilly, your home in the heart of London, for another memorable stay. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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A wonderful hotel in the hub of Piccadilly. The hotel lobby, reception and seating area with its fresh flowers, fruit, coffee and sweets was very welcoming and the hotel buffet breakfast in the Terrace restaurant was one of the best buffet breakfasts we had for a while in terms of layout, organisation, food variety and quality. All staff were very friendly and welcoming.
We had a small problem in our first night of our stay but cannot praise Selim Atias ( Senior Guest Relations Manager ) enough for dealing with the issue promptly and professionally by upgrading us which made us feel like valued guests. He also arranged a surprise cake for our friends 50th birthday which was a lovely gesture. We will definitely return and hope the planned refurbishment gets the go ahead - the plans sound amazing.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 10, 2023
Dear Coastal596042, Thank you for your glowing review! We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's great to know that you found our hotel lobby and reception area welcoming, and that you enjoyed the buffet breakfast at the Terrace restaurant. We're pleased that our staff's friendliness and welcoming attitude left a positive impression on you. We're especially glad to hear about your positive interaction with Selim Atias, our Senior Guest Relations Manager. It's wonderful that he was able to address the issue promptly and professionally you encountered and even arranged a surprise cake for your friend's birthday. We'll be sure to pass along your praises to him. We're looking forward to welcoming you back and hope that you'll enjoy the upcoming planned refurbishment, which promises to enhance the experience even further. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Booked a deal with Secret Escapes for a weekend break in an executive king size room. The room was spacious and clean with a huge bed. Everything was in the room that you would expect from a hotel of this standard including slippers, robes, tea and coffee etc. The bathroom was massive with a walk in shower. There was a heated towel rail, which wasn't on, and no other form of heating. The tiled floor made the room very cold. The hot tap worked but was broken and came off in my hand. There was a serious lack of plug sockets in the bedroom and it was a good job we had brought an extension lead. The lighting was also very poor Breakfast was very good and there was a good selection of hot and cold food available. Most of the staff were very friendly helpful and professional. A good stay with a few niggles.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Mar 3, 2024
Dear Sunlady4, Thank you for taking the time to share your review. We are pleased to hear that you found the room spacious and well-equipped, and that the breakfast and service met your expectations. However, we apologize for the issues you encountered, such as the cold tile floor, the malfunctioning tap, and the lack of plug sockets. We understand these details are important for comfort and convenience, and we are taking steps to address these matters. Our maintenance team is already looking into the tap and heated towel rail issues, and we are considering how we might improve the availability of plug sockets in our rooms. We are committed to ensuring our guests have a comfortable and enjoyable stay, and we appreciate your feedback as it helps us to improve our services. We hope to welcome you back in the future for an even more seamless experience. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Definitely not 5 star hotel, arrived with luggage and bellboys and concierge stood around chatting, never offered to help, Checked in and we had a suite, room was tired and stains on carpet, there was 3 of us so I went down and told them the room was only set up for 2 so we needed extra towels, robes, coffee cup etc and the fridge was locked for some reason, reception said no problem we will sort it, that was Friday, we asked 3 times Saturday and still no extra towels or anything else. When we checked out we informed them again that we never received the appropriate things and she just shrugged her shoulders! Throughout the stay I got the impression the staff thought they were better than the guests and we were just in the way! Location is great and breakfast was good as long as you don’t want an egg, the hardest working person was the chef on the omelette/egg station, 1 guy, 2 small pans trying his best to keep up with the waiters throwing orders at him, 30 min wait for a fried egg! Everything has a 12.5% svc charge and the staff aren’t worth a penny of it! If you can get somewhere else I would!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 23, 2023
Dear Gareth, We appreciate you taking the time to share your feedback about your recent stay at The Dilly Hotel. Your comments are important in helping us improve our services. We deeply apologize for the experiences you encountered during your stay, and it's disheartening to hear that you did not feel like you received the level of service we strive to provide. Your feedback about the porters, concierge, and housekeeping issues has been noted, and we will take immediate action to address these concerns. We are sorry for the inconvenience regarding your suite setup and the unavailability of the requested items. This does not align with our service standards, and we will be looking into what caused these oversights. Regarding the breakfast experience, your comments about the chef's efforts and the wait time for eggs have been taken seriously, and we will work on improving this aspect of our breakfast service. We understand your concerns about the service charges, and we will review our pricing structure to ensure it aligns with the quality of service provided. Please accept our sincerest apologies for any frustration you experienced during your stay. We take your feedback to heart and will use it to make necessary improvements. We hope you would consider giving us another chance in the future to provide you with the exceptional experience we aim to deliver. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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We stayed here for 2 nights recently and we were so excited to stay after reading so many great reviews. The hotel is supposed to be 5 star but it definitely is not. In our superior room, there were broken fixtures, marks all over the walls, cobwebs, creaky floors etc. We have stayed in 5 star hotels all over, and we were expecting a higher level of attention to detail, and it just wasn't there. The bed was massive but the mattress was so uncomfortable, you could feel the springs through it. The lobby is beautiful and smells lovely but other parts are in need of restoration. The location is the best part about this hotel, you are slap bang in the middle of London and everything is so accessible. Also when we were checking out and leaving our bags at reception, we were told that when we came to collect them, we could use the health club facilities in the hotel to shower and change if we needed before we went to the airport - I thought this was amazing, and not something you'd get in other hotels in London.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Feb 22, 2024
Dear Sarah, Thank you for choosing The Dilly Hotel for your recent stay and for sharing your valuable feedback. While we are glad to hear that our central location greatly contributed to the enjoyment of your visit, it is with regret that we learn of your dissatisfaction with the room's condition. We sincerely apologize that the room did not meet the high standard of luxury that we aim to uphold, and we understand that the issues you encountered with the room fixtures and comfort detracted from your overall experience. Please rest assured that we are actively addressing these concerns as part of our ongoing efforts to refine our guest rooms and services. We are also pleased to know that the health club facilities were to your liking and that the convenience they provided added a positive note to the end of your stay. Our aim is to offer unique amenities that enhance our guests' experiences. Your feedback is instrumental in guiding our improvements, and we are dedicated to ensuring that all aspects of our hotel live up to the five-star experience our guests expect. We hope to have the opportunity to welcome you back in the future, where we trust you will find all our facilities and services to be exceptional. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Location is brilliant great access to city and tube station. We stayed for 3 nights in an executive room had a large bed which was comfortable and a walk in shower. The room was very warm when we entered we were on the 7th floor room 715. I rang reception and asked where the air condition controls were to be told the hotel didn’t have air conditioning but there was a knob on wall which had two settings heat and cold and an air vent in wall that a small bit of air came through. You cannot open window as there is a screen in front of original windows so air cannot circulate so room was very stuffy we spent most of time out of room. Hotel has an Indian restaurant as main restaurant didn’t eat there. Breakfast was 25 pound per day per person so ate out was cheaper. Hotel pool is not that heated quite cold. Hotel bar below nice setup nice waiters drinks were good but not a good selection. The bathroom hot water was an issue no hot water in shower second morning so advised concierge who said would tell receptionist but didn’t so as we were going home the next morning didn’t want the hassle of trying to sort this out mentioned it to receptionist’s on checkout. Not a 5 star hotel there are better leonardo hotels out there so won’t be coming back to this one squeaky floors in rooms and very dark as well did not use executive lounge as no one told us how to access this and can see same from reception but never anyone up there. I know if hotel replies to this will say they are due to be refurbished but from the reviews this is being stated for over a year. Too expensive for what you get.
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Date of stay: February 2024Trip type: Travelled as a couple
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Response from Selim Atias, Other at The Dilly
Responded Feb 22, 2024
Dear AlleyColin, Thank you for taking the time to share your review of your recent stay at The Dilly Hotel. We are pleased to hear that you found our location to be excellent, providing convenient access to the city and nearby attractions. We sincerely apologize for the issues you experienced, including the room temperature, the lack of hot water, and the transparency regarding the executive lounge access. We understand how these aspects could impact the comfort of your stay, and it's clear that we missed the mark on delivering our standard of service. Your feedback is crucial to us as it highlights areas requiring immediate attention. We are actively working on improvements, including the refurbishment plans you mentioned, which aim to enhance our guest rooms and overall hotel facilities. We regret to hear that you do not plan to return, but we would like to assure you that your concerns have been heard and are being addressed with the utmost urgency. If you reconsider, we would welcome the opportunity to provide you with the high-quality experience that so many of our guests have enjoyed. Thank you again for your candid feedback, and we hope that in the future, we may have the chance to restore your confidence in our hotel. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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A large group of us stayed at the Dilly together this weekend as a treat, having stayed at many 5* London hotels, I can safely say this is not the best!
Reception staff although polite, were not confident with the computer system and took a long time to find and allocate our rooms, not all were ready (which was fine as we were early) but when we returned at 10.30pm, they still struggled and we waited a long while, despite believing we would just need to return and collect the final key.
Not all the bars in the hotel were open and it was difficult to get a table, staff were not overly obliging.
There were no food options available at the hotel when we returned so we ordered Deliveroo before bed, always with the intention of taking it to our rooms, as we shared boxes out the night doorman (on the desk in reception) told us “Pardon my language but don’t leave your s@*t here, it’s not a kitchen”. We told him we wouldn’t dream of doing so or even trying to eat it in a communal area and he left but we were shocked and disappointed to be spoken to in such a way, anywhere, let alone in a 5* hotel.
Rooms are large with good blackout curtains and beds are very comfortable but they are tired and in need of an update. The bathrooms especially need some TLC, there is missing and stained grout and lumpy, patchy walls. There was no bath mat and the towel rail was so far away from the bath, you had to drip across the floor. The shower was below par and the shower curtain was something from the 80’s!!
Heating was temperamental, some rooms were boiling, others cold. Our bathroom had a very old, mouldy window in that didn’t fully close which gave us the wonderful opportunity of listening to the bottle bins being emptied at 6am!!
The TV was very old and the picture grainy.
We used this hotel as a base and spent most of our stay out in the city but if we had spent longer it would have been a bigger disappointment, there are much better hotels to consider if you are looking to spend £3-400 a night!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Nov 15, 2023
Dear Laura, Thank you for choosing The Dilly hotel for your group stay and for taking the time to share your detailed feedback. We are glad that you found our rooms spacious and beds comfortable, but it is clear from your comments that there were several aspects of your stay that did not meet your expectations or the standards we aim to provide. We apologize for the delays and confusion experienced at reception and for any inconvenience caused by the limited availability of our bars and the lack of food options in the evening. We understand how these issues can impact the overall experience, and we are taking steps to improve our service efficiency and offerings. The incident you described with our night doorman is particularly concerning. This behaviour is unacceptable and does not reflect the level of respect and professionalism we expect from our staff. We will address this matter internally to ensure such an incident does not occur again. We also note your comments regarding the condition of the rooms and bathrooms. We are in the process of planning a refurbishment to update our facilities and address the issues you mentioned, such as the bathroom grout, wall conditions, and the need for modern amenities like the shower and TV. Your feedback is invaluable as we strive to improve our guest experience. We would appreciate the opportunity to address your concerns directly and invite you to email me at Selim_Atias@Leonardohotels.com with your reservation details, so we can discuss your experience further and take appropriate steps to make amends. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards of The Dilly hotel. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Stayed at the Dilly over the recent bank holiday, figured the location was great for theatre land and always appreciated the style of this characterful building.
Booked a superior room with breakfast.
The lobby area is lovely but check in took approximately 20 mins due to a queue, this was likely just due to the time of day so I wouldn’t recommend booking in around 3.
Reaching the room initial impressions were that the room looked relatively clean, was a good size But looked quite tired and worn. The bed was nice, and everything looked and smelled clean, but only one of the lamps in the room actually worked and I was very disappointed with the bathroom, the side of the bath appeared to be missing it’s side panel or it has just been very badly painted, and the shower lacked any form of water pressure, being barely the equal of a tap switcher system, the grouting was also disgusting in the bath room, their were knobs on the wall in the bathroom that just came off in my hand as well and I still have no idea what it did.
I did sleep well and the TV was good allowing me to cast my phone image to the tv which is something more hotels should offer.
Heading down to breakfast the service was quite fast and the English breakfast was overall ok, great hash browns but terrible scrambled eggs.
Overall I was unimpressed with the superior room provided and the room was dark, poorly finished and just looked very tidy. Had I been staying longer then one night I would have complained about the situation.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 30, 2023
Dear Steve, Thank you for sharing your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel's location very central, providing convenient access to all of London's attractions. We are also delighted to inform you that The Dilly Hotel is now owned by the Leonardo chain, and we have refurbishment plans in place. These plans are aimed at enhancing our facilities and providing our guests with an even better experience in the future. We look forward to the opportunity to host you again once our refurbishment is complete. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your satisfaction is important to us, and we're dedicated to providing memorable experiences for our guests. Thank you for considering The Dilly Hotel for your future stays in London. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Breakfast was excellent, including the staff but......downhill from there. Food options were limitied. The terrace restaurant was great for breakfast but closed at 4.0pm. (Afternoon tea needed to be booked in advance as far as I could tell) Evening dining in the hotel was therefore limited. In fact the choice was room service or an Indian Restaurant. The food was really good if you like Indian, however the hotel had a swing/jazz version of Christmas carols (plus Auld Lang Syne thrown in for good measure) on a 12 minute loop...loudly! By the time you've finished your meal, you do get very tired of the 12 days of Christmas! The lifts were a bit erratic. One lift sulked and didn't like recognising the hotel room cards. Air conditioning didn't work and windows in some rooms were screwed almost shut. (We changed room after the first night as we were 7 floors above the loading bay and hour after hour of hotel goods going in and out exhausted us) If you could open the windows for cool air, you then had the barrage of noise from Piccadilly Circus. The pool was good and so was the steam room and gym. Bear in mind that you're on the edge of theatre land so find a restaurant and book in advance. Overall not a 5 star hotel or even close in my opinion. Location is hard to beat though for the theatres.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Dec 13, 2023
Dear Billofarabia, Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that you enjoyed the breakfast at our hotel and found the location ideal for theatre outings. We appreciate your comments regarding the music and dining options. Please know that we continuously review guest feedback for improvements and will consider your suggestions for enhancing the ambiance and dining experience. We also apologize for any inconvenience caused by the lift and room conditions. Rest assured; we are addressing these points to improve our service. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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2.5 star hotel. Don't be tricked by the hotel claiming its 5 stars. Dirty rooms. The housekeeping never vacuumed the floor in the room even after out complaint to the front desk. Room phone doesn't work even after informing them. Bad service
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Jul 25, 2023
Dear Saud, Thank you for your feedback, and I apologize for any shortcomings in the service provided by our housekeeping team. Your satisfaction is of utmost importance to us, and we take your comments seriously. I appreciate your willingness to share more about your experience. Please feel free to email me at satias@thedillylondon.com, and provide me with your detailed feedback. I will personally investigate the issue and work on providing a service recovery to ensure that such issues are resolved. We value you as our guest, and we hope to have another opportunity to provide you with the service you rightfully deserve during your future stays. Thank you for choosing The Dilly Hotel, and we eagerly await your response. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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There are more places to choose from in the London area.
PRICE RANGE
C$393 - C$666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien piccadilly hotel london, le meridien hotel london, le meridien london, london le meridien
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
283
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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