El Dorado Casitas Royale
El Dorado Casitas Royale
Carretera Cancún – Tulum, Km 45, Playa del Carmen 77710 Mexico
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About
4.5
#34 of 284 hotels in Playa del CarmenLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Recognized as one of Conde Nast Traveler's Top 100 Hotels worldwide, El Dorado Casitas Royale a Spa Resort, proudly boasts the recent achievement of the prestigious AAA Four Diamond Award. Additionally, it ranks in the top 10 best hotels in Riviera Maya, according to Tripadvisor. This adults-only paradise is Mexico's premier destination for couples, wedding parties, and honeymooners seeking an unforgettable experience that fosters togetherness and relaxation. Luxuriously romantic, stretching along a secluded beach, the resort provides indulgences from gourmet cuisine, to swim-up suites, to a lavish spa and concierge service. Located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean.
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Property amenities
Parking
Internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Horseback riding
Car hire
Fitness / spa changing rooms
Fitness classes
Sauna
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
Location
Carretera Cancún – Tulum, Km 45, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
244 Restaurants
within 10 kilometers
Reviews
4.5
9,829 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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El Dorado Casitas Royale garners praise for its comprehensive amenities, including swim-up rooms and a variety of dining options, all set in a private location near a beautiful beach that enhances the serene ambiance. Guests commend the resort's cleanliness and the relaxed atmosphere offered by its unique room styles and private pools.
However, opinions are mixed regarding the value, with some feeling additional charges are steep, and rooms sometimes fall short in upkeep and reservation accuracy. Service is generally applauded, though experiences can vary.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Outstanding
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9,829Reviews1,061Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
We just returned from a four night adult only stay with 4 couples to celebrate my 50th birthday. I was a little worried going in by some of the bad reviews but I have to say that this place was fantastic. The casita room was large and had a view of the ocean. It had an outdoor shower and that may have been one of my favorite things about this trip. All of the food was fantastic. I've been to at least 7 other all inclusive resorts(including secrets) and this was by far the best food. All 8 people in our group felt the same way about the food, and one of them is a chef. If you complain about the food, then I think you are just a natural complainer. All of the staff was fantastic! Everyone was very friendly and provided great service. We rented two of the "cabanas" at the main pool for two of the days we were there. Worth every penny. We had Luis as our waiter both days and he was fantastic. Brought us drinks and food all day and very attentive. The beach is not swimmable, but if you do your research you should know that going in. Yes, the resort is large, but the walk from the casitas to the main pool/breakfast is such a beautiful walk along the ocean that I don't know how you can complain about that. We were one of the furthest casitas from the main pool and it was roughly a 10 minute walk. A few more golf carts running would be nice to transfer people around the resort. It seemed like people were always waiting for a golf cart. My only complaint is the restaurant reservation system. There must be a better way! The "concierge" is only there until 3 pm to make reservations. We arrived too late on a Friday to make reservations but were able to walk up to eat at Kampai. They seated 8 of us easily at 6:00 pm. When we tried to make dinner reservations on Saturday for the rest of the trip she said the system "resets" on Sunday and we would have to come back on Sunday to make the rest of the reservations. This makes no sense to me and was a hassle. It is also time consuming to wait if there is a line to make a reservation. It is a very antiquated system that needs to be modernized. You should be able to make a reservation on the app. I do think there should be a map on the app as well since the resort is so large. If there is, I couldn't find it. I had to carry my paper map with me. I also don't know why they can't seat more than 6 people at a table. Our group had to split up into tables of 4 to eat. Other than those minor issues, I was very happy. I would not hesitate to return!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Dorado Royale, Propietario at El Dorado Casitas Royale
Responded Mar 11, 2024
Dear JeniK1974 Thank you for sharing your detailed and positive experience at our resort! We're thrilled to hear that you and your group had a fantastic time celebrating your 50th birthday with us. It's wonderful to know that you enjoyed the spacious casita room with its ocean view, as well as the outdoor shower. We're delighted that you found the food to be fantastic and that it exceeded your expectations, especially considering one of your group members is a chef. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!! Best regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from this beautiful resort with a few bumps along the way.
The positives are that the resort, grounds and food were first class and couldn’t fault. The Bali beds are the selling point for us with peace and calm on a lovely beach and so near to our Casitas. Some fellow guests we found rude and loud who high jacked the Casitas bar men to blue tooth their awful music with no consideration for other guests.
We were in Casitas 26 2608 and the biggest shout and praise goes to Christian who cleaned and serviced our room daily.This young man deserves to be promoted for his shear hard work and compassion and we thank him dearly. I hope Christian sees this review.
All the restaurants were excellent and we booked all of them. Spot was our favourite for lunch and Italian Casitas for the evening.
The negatives unfortunately was even though we booked this holiday with tui almost 12 months ago requesting a ground floor Casitas and being assured we would be accommodated we arrived to be offered an upstairs Casitas which we declined so had to wait until the day after to be moved. This took until late in the afternoon to move after vacating the first Casitas at 11am! Not good.
The concierge were not the best or friendly and knowing that not many British are interested in the sales pitch we felt unimportant to them. On our last night concierge messed up by booking the Italian to find it closed on arrival! Reception told us the Italian Casitas couldn’t accommodate us or many other restaurants at this stage but on just turning up at the Italian Casitas and explaining they kindly fit us in with many empty tables! So someone is not doing their job correctly. On check out we were told to go and check out at main reception , when there were told we were at the wrong reception and our luggage was locked in our Casitas at this stage. Concierge not much use. Other concierge on other blocks were nice and fun but we were unlucky with ours.
Sorry to be a little negative though most was fabulous but let down with concierge and lack of information.
Would we return? Probably
The positives are that the resort, grounds and food were first class and couldn’t fault. The Bali beds are the selling point for us with peace and calm on a lovely beach and so near to our Casitas. Some fellow guests we found rude and loud who high jacked the Casitas bar men to blue tooth their awful music with no consideration for other guests.
We were in Casitas 26 2608 and the biggest shout and praise goes to Christian who cleaned and serviced our room daily.This young man deserves to be promoted for his shear hard work and compassion and we thank him dearly. I hope Christian sees this review.
All the restaurants were excellent and we booked all of them. Spot was our favourite for lunch and Italian Casitas for the evening.
The negatives unfortunately was even though we booked this holiday with tui almost 12 months ago requesting a ground floor Casitas and being assured we would be accommodated we arrived to be offered an upstairs Casitas which we declined so had to wait until the day after to be moved. This took until late in the afternoon to move after vacating the first Casitas at 11am! Not good.
The concierge were not the best or friendly and knowing that not many British are interested in the sales pitch we felt unimportant to them. On our last night concierge messed up by booking the Italian to find it closed on arrival! Reception told us the Italian Casitas couldn’t accommodate us or many other restaurants at this stage but on just turning up at the Italian Casitas and explaining they kindly fit us in with many empty tables! So someone is not doing their job correctly. On check out we were told to go and check out at main reception , when there were told we were at the wrong reception and our luggage was locked in our Casitas at this stage. Concierge not much use. Other concierge on other blocks were nice and fun but we were unlucky with ours.
Sorry to be a little negative though most was fabulous but let down with concierge and lack of information.
Would we return? Probably
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Ground floor Casitas 26 or 27 as pools are warmer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 8, 2020
Dear Tracey K, We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We hope to receive you again for another memorable vacation. Luxury Regards Your Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My wife and I arrived Jan. 1st for a much needed recharge after a busy holiday season and stayed in the 2900 Casitas section. Upon arrival we were taken directly to the Casitas office for a speedy check in. There you can get champagne , coffee ,fruit ,small assortment of cookies and later in the day small desserts. We had a swim out room which was very clean,roomy and comfortable. The view from the room was like looking at a postcard that you wished you were there,and we were.
In the morning we ordered room service breakfast every day except for the one time that we went to Santa Fa for breakfast and then realized that room service was better. Eggs Benedict,Omelettes, fruit platter, Huevos Rancheros and Mimosa was just a small sample of the goodness that arrive shortly after you ordered it. .We also ordered shrimp tacos, enchiladas,double hamburgers for lunch or a snack which were so good. This is just a small sample of what was available,all so good.
We went out to eat in the evenings and Fuentes Culinary Theater was our most enjoyable outing.
We did the wine pairing and that was so worth it .The whole evening was so much fun. When you purchased the wine pairing you could also team it with a VIP seating for the Mexican Fiesta which we did at a cheaper rate than buying VIP seating separate. The Mexican Fiesta was so good and the food was excellent. One of the best Fiestas we have ever gone to. We also did the Mexican which was great, Santa Fa twice, Kampi and the Italian in the royal section. There was a mix up on our Italian reservation so that is why we ended up there rather than the Italian in the Casitas section. The food was very good for the week that we were there. The resort is very large so taking a shuttle for an evening meal was a must sometimes. Just wait at a stop or were ever you are and some one will pick you up. The resort is gorgeous, where there is a place for everyone depending on what you would like to do.
The people that work there are so friendly and very helpful. Our 2900 section had a swim up bar which I frequented and got to know Ortiz our bartender . I shared my choice of music with Ortiz and he would always have it playing when i would float for a drink,so cool. Thanks Ortiz!.
On the days that we we not at the beach or in the pool but were sitting and relaxing on our deck, Ortiz would make his way over to see if we needed something and if not him then it was Eleazar or Jose our beach butlers would come .Thanks
In the morning we ordered room service breakfast every day except for the one time that we went to Santa Fa for breakfast and then realized that room service was better. Eggs Benedict,Omelettes, fruit platter, Huevos Rancheros and Mimosa was just a small sample of the goodness that arrive shortly after you ordered it. .We also ordered shrimp tacos, enchiladas,double hamburgers for lunch or a snack which were so good. This is just a small sample of what was available,all so good.
We went out to eat in the evenings and Fuentes Culinary Theater was our most enjoyable outing.
We did the wine pairing and that was so worth it .The whole evening was so much fun. When you purchased the wine pairing you could also team it with a VIP seating for the Mexican Fiesta which we did at a cheaper rate than buying VIP seating separate. The Mexican Fiesta was so good and the food was excellent. One of the best Fiestas we have ever gone to. We also did the Mexican which was great, Santa Fa twice, Kampi and the Italian in the royal section. There was a mix up on our Italian reservation so that is why we ended up there rather than the Italian in the Casitas section. The food was very good for the week that we were there. The resort is very large so taking a shuttle for an evening meal was a must sometimes. Just wait at a stop or were ever you are and some one will pick you up. The resort is gorgeous, where there is a place for everyone depending on what you would like to do.
The people that work there are so friendly and very helpful. Our 2900 section had a swim up bar which I frequented and got to know Ortiz our bartender . I shared my choice of music with Ortiz and he would always have it playing when i would float for a drink,so cool. Thanks Ortiz!.
On the days that we we not at the beach or in the pool but were sitting and relaxing on our deck, Ortiz would make his way over to see if we needed something and if not him then it was Eleazar or Jose our beach butlers would come .Thanks
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
Room Tip: Rooms tend to be dark, bring a small flashlight.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 8, 2020
Dear Prairie62, It has been really nice reading your detailed review of your holiday at El Dorado Casitas Royale, a Spa Resort by Karisma. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. I hope we have the pleasure to welcome you once again very soon. Warmest regards, Resort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our 3rd time at the Casitas and it never disappoints! We stayed in the End Unit in Section 32 (Thank you Vanessa!) and room was very well appointed with premium L'Occitane bath products, fluffy towels, and soft bedding. We stayed for 8 days. Housekeeping was excellent as well. The End Unit Casita has plenty of room but very hard to book! I wish they had more of them.
Our two butlers, Alvero and Claudio, made us feel very special with treats each night when we returned to the room. Alvaro made sure all of our dinner reservations and activities were taken care of and our ice chest was well stocked with water for the beach. Claudio was prompt each night in getting us to the restaurants and arranged a very special in room dinner. Also we were there for my wife's birthday and Alvaro and Claudio worked together to make her entire day very special. I highly recommend both of them!
Carla took great care of us on the beach each day. She is an exceptional beach butler. We had ice cream on the beach every day and she kept us well stocked with Peach Bellinis and Caipirinhas. Also no seaweed on the beach!
We went to Bonanza Ranch for the first time and it was a great experience. Just a golf cart ride from the resort.
Our favorite restaurants this trip were Fuentes, D'Italia, Kampai, and Bar 32. Don't miss Rincon Mexico's signature dish. Can't wait until our next trip.
Our two butlers, Alvero and Claudio, made us feel very special with treats each night when we returned to the room. Alvaro made sure all of our dinner reservations and activities were taken care of and our ice chest was well stocked with water for the beach. Claudio was prompt each night in getting us to the restaurants and arranged a very special in room dinner. Also we were there for my wife's birthday and Alvaro and Claudio worked together to make her entire day very special. I highly recommend both of them!
Carla took great care of us on the beach each day. She is an exceptional beach butler. We had ice cream on the beach every day and she kept us well stocked with Peach Bellinis and Caipirinhas. Also no seaweed on the beach!
We went to Bonanza Ranch for the first time and it was a great experience. Just a golf cart ride from the resort.
Our favorite restaurants this trip were Fuentes, D'Italia, Kampai, and Bar 32. Don't miss Rincon Mexico's signature dish. Can't wait until our next trip.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from anna pegler, Agencia/Consultora at El Dorado Casitas Royale
Responded Feb 23, 2020
Dear F6074DGdavidn, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. It is great to know that you enjoyed your stay from start to finish and I hope you will choose to return for your 4rd stay! Your Hotel Management Team gm@generationsrivieramaya.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited there a couple of weeks ago for our 13th visit. Overall the resort is very nice. They take extreme care to keep the grounds incredibly nice and clean. After a couple of off years it appears that they have upgraded their food menu as most of our meals we would rate as above average or exceptional. The service staff which includes the bartenders, maids, room service and bell men were all above average to excellent.
Our problem is with the seemingly lack of communication, or infighting, between the Concierge's and the rest of the resort. Our Concierge, and other travelers Concierge that we we spoke with, were completely ineffective at most simple tasks. For instance, Bottled water, which is a necessity is to be restocked daily in our rooms by the Mini Bar people. they never came so we requested through our Concierege to be restocked. It was like they did not speak our language. We had to ask almost daily for more water and our Concierege would tell us that he ordered it and it would be there shortly. Only to find that it was not delivered after 2-3 conversations with them per day. My wife would complain to the Front Desk and we would have water within 10 minutes...several times this happened. It was not just the bottled water that I'm speaking about regarding VERY poor service from our Concierge , it was most things through our Coincierge were messed up. They made dinner reservations for us at Jade and the restaurant was closed that night. This happened with countless other guests. Dinner reservations could only be made at 6 pm or 9 pm for the entire week, nothing else available and these are not ideal eating times for us. I doubt that... Also they have closed the Cocotal restaurant for dinner. This was the only non-reservation restaurant. So if you do not have reservations, your options are to wait for an hour or two to be seated.
We spoke to many other guests, including many that were members, and almost all were very disappointed wtih the lack of service and they had many more problems with the resort. Many stated that they either would not return, or were reluctant to return. We are in that second category and likely will wind up at EPM next year.
This is a serious problem that i feel is being hidden from upper management. They cannot fix what they dont know is broken. And I'll bet they dont make any comment on this post...
What once was our favorite resort has diminished. I will only return when some of these problems are addressed.
Our problem is with the seemingly lack of communication, or infighting, between the Concierge's and the rest of the resort. Our Concierge, and other travelers Concierge that we we spoke with, were completely ineffective at most simple tasks. For instance, Bottled water, which is a necessity is to be restocked daily in our rooms by the Mini Bar people. they never came so we requested through our Concierege to be restocked. It was like they did not speak our language. We had to ask almost daily for more water and our Concierege would tell us that he ordered it and it would be there shortly. Only to find that it was not delivered after 2-3 conversations with them per day. My wife would complain to the Front Desk and we would have water within 10 minutes...several times this happened. It was not just the bottled water that I'm speaking about regarding VERY poor service from our Concierge , it was most things through our Coincierge were messed up. They made dinner reservations for us at Jade and the restaurant was closed that night. This happened with countless other guests. Dinner reservations could only be made at 6 pm or 9 pm for the entire week, nothing else available and these are not ideal eating times for us. I doubt that... Also they have closed the Cocotal restaurant for dinner. This was the only non-reservation restaurant. So if you do not have reservations, your options are to wait for an hour or two to be seated.
We spoke to many other guests, including many that were members, and almost all were very disappointed wtih the lack of service and they had many more problems with the resort. Many stated that they either would not return, or were reluctant to return. We are in that second category and likely will wind up at EPM next year.
This is a serious problem that i feel is being hidden from upper management. They cannot fix what they dont know is broken. And I'll bet they dont make any comment on this post...
What once was our favorite resort has diminished. I will only return when some of these problems are addressed.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 8, 2020
Dear robsA4202UQ, Thank you for your recent review. We also appreciate that you mention those areas that need more attention in order to improve. We will address these points in our Chief Concierge and Food & Beverage , and thank you for helping to raise our awareness in order to achieve further improvements. Again, many thanks for your feedback. Kind regards, Your Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
El Dorado Casitas Royale is a romantic getaway for two, from the Gourmet Inclusive food to the 24 hour room service. With three different resorts attached this resort area is huge, you get all three resorts with one stay.
You will have a personal concierge who can help you with anything, I had hurt my ankle and needed an ankle brace and our Concierge was on the phone with a pharmacy right away and had an ankle brace delivered within an hour. Everyone who works here goes above and beyond expectations, and the setting is beautiful.
They do recommend to make restaurant reservations ahead of time the only two that are a must is Fuentes Dinner Theater and that is an additional $10 per person but totally worth it, and the Casitas D'Italia is reservation only. All the rest are available for walk up, reservations do make it easier. All restaurants ask upon seating if you have any allergies.
We stayed in a Casita Suite and we went in February and the pools are chilly. The pools on the Royale side are bigger and have lots going on during the day. So you have the choice to mingle with others or lay in a Bali bed together for the day, and yes, there is beach bar service.
Please don't forget to Tip for fantastic service!
There is nightly entertainment and live music, there are also shuttles to get around since the resort is so long and beachfront, you can walk everywhere and there is a 5K every Friday.
The beach is not accessible in all areas and the concrete reefs stones do stand out, they should sink in the coming years and become a natural reef but the erosion here every year due to hurricanes is terrible. There is a salt water pool available and 14 different pools on the El Dorado side, almost all of them have a swim up bar available. Oh and the pool towels are in a big brown box behind the swim up bar on the Casitas side, not sure about the Royale side.
The rooms in Casitas are more romantic than the Royale side but both have jacuzzi soaking tubs.
There are two huge Spa's on site, we did not use the spa this time but there are lots of options for couple massage and mani/pedis.
They will ask you about the "Exotic Club" tour which is a time share, something we were not interested in but they do offer some perks if you do the presentation.
There is an App for this resort and it does have all the activities and menus in the App, they are going to handsfree information so all info is easily found o
in the App. And the 24 hour room service is included and the menu will be on your tv in the room.
The free Covid testing appointment was made with the Concierge and done by Costa Med on site, must be done within 72 hours of your flight.
This is truly Peace of Mind travel.
We loved our stay here and want to go back!
You will have a personal concierge who can help you with anything, I had hurt my ankle and needed an ankle brace and our Concierge was on the phone with a pharmacy right away and had an ankle brace delivered within an hour. Everyone who works here goes above and beyond expectations, and the setting is beautiful.
They do recommend to make restaurant reservations ahead of time the only two that are a must is Fuentes Dinner Theater and that is an additional $10 per person but totally worth it, and the Casitas D'Italia is reservation only. All the rest are available for walk up, reservations do make it easier. All restaurants ask upon seating if you have any allergies.
We stayed in a Casita Suite and we went in February and the pools are chilly. The pools on the Royale side are bigger and have lots going on during the day. So you have the choice to mingle with others or lay in a Bali bed together for the day, and yes, there is beach bar service.
Please don't forget to Tip for fantastic service!
There is nightly entertainment and live music, there are also shuttles to get around since the resort is so long and beachfront, you can walk everywhere and there is a 5K every Friday.
The beach is not accessible in all areas and the concrete reefs stones do stand out, they should sink in the coming years and become a natural reef but the erosion here every year due to hurricanes is terrible. There is a salt water pool available and 14 different pools on the El Dorado side, almost all of them have a swim up bar available. Oh and the pool towels are in a big brown box behind the swim up bar on the Casitas side, not sure about the Royale side.
The rooms in Casitas are more romantic than the Royale side but both have jacuzzi soaking tubs.
There are two huge Spa's on site, we did not use the spa this time but there are lots of options for couple massage and mani/pedis.
They will ask you about the "Exotic Club" tour which is a time share, something we were not interested in but they do offer some perks if you do the presentation.
There is an App for this resort and it does have all the activities and menus in the App, they are going to handsfree information so all info is easily found o
in the App. And the 24 hour room service is included and the menu will be on your tv in the room.
The free Covid testing appointment was made with the Concierge and done by Costa Med on site, must be done within 72 hours of your flight.
This is truly Peace of Mind travel.
We loved our stay here and want to go back!
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Date of stay: February 2021
Value
Rooms
Service
Room Tip: Casita Suites are quieter at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Director General at El Dorado Casitas Royale
Responded Mar 5, 2021
Dear TravelTiffa, Thank you for your nice review, we really appreciate you taking the time to share your experience at El Dorado Casitas Royale with the TripAdvisor community and encouraging the future travelers to visit our resort all thanks to your nice comments. It is very pleasant to know how much we exceed your expectations with the service and attention provided by each and everyone of our staff who made you feel that you were being properly looked after. We can't wait to see you back at We look forward to your next visit. Best Regards, Your Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is beautiful and staff very friendly and helpful. Definitely did not disappoint! They are taking every precaution to make sure their guests and staff are safe while still providing top notch service and amenities. When you arrive you will have your temperature taken and then you will begin to check-in. Hand sanitizer is provided throughout the resort for you to use and all of the staff members wear a mask and a face shield. You will also see people cleaning and wiping down tables, chairs, hand rails, golf carts etc. after each use.
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Review collected in partnership with this hotel
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 18, 2020
Dear Texastraveler1818, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive Experience. Splendid experiences should begin from the moment you arrive till the moment you depart and, we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma, many times more in the future! Kind Regards, Your Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is beautiful but large. Juan May and Raoul (from beach front 26-27 casitas) were the best bartenders and very knowledgeable about the resort. But they have glass water bottles in the room that don’t fit well in the mini fridge. Had to call room service for water a lot. An upgrade was $1000 plus and there was no hard liquor in your casitas. We may have had our own pool but you had to navigate two levels of stairs to get to our room since that was the closest bathroom. The room service menu was really restricted and none of the restaurants let you take an order to go eat poolside. Even the ice cream stand on the resort was $3 usd for a scoop of ice cream. We did the 80 min couples massage and it was worth the $309 usd until they offer you a $14/person lotion upgrade. Every restaurant has a cost on the wine if it’s not specified as house wine. Lobster dinners are also an added charge. If your looking for small resort this is not the place for you. Also the price you pay for the service and “upgrades” isn’t worth it. We have been here twice but won’t be going back.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 8, 2020
Dear Shortcaker25 Thank you for your recent review, sharing your experiences of your most recent visit to El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience in the Riviera Maya. Thank you once again, your feedback is truly invaluable to us. Kind Regards, Your Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third time at El Dorado, and second time at the Casitas. We love it so much that we became members last year! We have a couple that we met there the first time we were there 4yrs ago and since have become some of our closest friends! The week started with our arrival with Lomas who picked us up from the airport, then to meet up with Franco and Fabio who brought us champagne and made sure everything in our room in Casitas 3200 was everything we dreamed it could be! The outdoor shower and swim out pool from our room on the main level are our favorite parts of the room which is so beautiful! Our butlers Manuel and Alexis were AMAZING! Anything we could ever need, they made sure that we had it from reservations for dinner, massage appointments to after dinner shots left in our room at the end of the night. We had Kat and Gabby last year as our butlers and they took care of us this time even though they didn't have to! In the mornings we would get coffee, fruit and fresh warm pastries delivered to our room, then sit on our little patio and take in the sunrise. We did have to go and put books on our chairs around the pool or on a Bali bed, but it wasn't a big deal. The 32 pool bar tenders were fantastic also! Not only did Luis, Eduardo, and Jonathan make sure we were taken care of at the pool and on the beach with drinks, they would bring us little sandwiches before lunch and get our ice cream orders after lunch and bring it to us! We felt SO spoiled always! they make sure we were Our favorite breakfast place is Santa Fe. They have amazing breakfast burritos, mimosas and we LOVE Jose who was our server there and at the restaurant at the 32 pool. HIs energy was so positive and fun! At lunch we would eat at the 32 pool and Vicki is the cook there. Everything that she cooks is absolutely out of this world! The Palms restaurant is wonderful for lunch also! It is right on the beautiful turquoise water and we would have Gjarmo as our server who was wonderful also! We went to the members dinner at El Fuentes with a dinner show and a wine pairing dinner with entertainment that followed dinner! The food, the wine pairing and our server Carlos were out of this world! We had dinner at many of the restaurants, but our favorite experience was with Silvario at Di Italia. The food there was OK, but he made our experience there wonderful! My Husband and I had two couples massages each. One indoor in the spa with Rosa and Samuel and one in the morning outside at the sky beds! listening to the waves and getting a massage in the morning before it got to busy outside was such a relaxing experience! The beach and the water were mesmorising. They do have breakers to stop the waves from coming in and destroying the beaches, but you get used to them and color of the water becomes the focus!
I cannot rave more about the service, the food, the rooms and the people that make the whole experience so memorable and magical!
I cannot rave more about the service, the food, the rooms and the people that make the whole experience so memorable and magical!
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Jul 3, 2020
Dear Fauxginge, Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma! Kindest Regards, Your Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, El Dorado Casitas is amazing. The beach isn't perfect, lots of rocks, and some of the lighting and furniture in the non-renovated rooms is dated and dark (Building 28). However, the facilities and the staff are amazing. You can arrive knowing you will be treated like kings and queens during your stay. I must emphasize that if something is not to your liking, then bring it up to your butler or concierge. They will see that it gets addressed immediately. There is always two people on staff at any time to assist to make your stay special. We LOVE this resort and return at least once a year. As for those worried about COVID-19 protocols to make guest feel safe, worry not! All transportation to and from resort requires face masks by guests. All staff are wearing face masks and if they have direct meetings with guests, they wear a face shield as well. All restaurants have guests separated by at least 6 feet and have QR code downloadable menus so you do not have to touch a paper. All chairs and tables are sanitized when the guest leaves every time. Guests are not required to wear masks but everyone we spoke with felt safe and that they had enough personal space around them to feel safe.
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Review collected in partnership with this hotel
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale
Responded Aug 6, 2020
Dear bobwN3532SI, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma. We look forward to hosting you again soon. Kind Regards, Your Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Technically no...but you can. Many people smoke cigarettes or even weed - and the staff does not care.
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"Spa deals are always there.If you have access to a beach/pool bed get up early throw a book/bag along with towels on it yours for the day"Read full review
"There is not much of a beach. Don't let them charge anything to your room. Pay for excursions once you get to the destination."Read full review
"If a big nice beach is absolutely top of your list then don’t choose this spot. Avoid the expensive gift shops located on the resort."Read full review
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PRICE RANGE
C$457 - C$618 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado casitas royale, by karisma hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
203
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingEl Dorado Casitas Royale - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about El Dorado Casitas Royale
Which popular attractions are close to El Dorado Casitas Royale?
Nearby attractions include Aqua Nick Riviera Maya (1.2 km), Cirque du Soleil Joyà (3.7 km), and Jardín Botánico Dr. Alfredo Barrera Marin (6.9 km).
What are some of the property amenities at El Dorado Casitas Royale?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Casitas Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Casitas Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to El Dorado Casitas Royale?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Casitas Royale?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Casitas Royale have airport transportation?
Yes, El Dorado Casitas Royale offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Casitas Royale?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Dorado Casitas Royale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does El Dorado Casitas Royale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.