Hyatt Place Washington DC / National Mall
Hyatt Place Washington DC / National Mall
400 E St SW, Washington DC, DC 20024-3246
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Dining (57)
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About
4.0
#117 of 152 hotels in Washington DCLocation
Cleanliness
Service
Value
Pet-Friendly Hotel, $75 non-refundable fee per stay (1-6 nights). The LEED-Silver certified, 13-story, 214-room hotel is located in the South West area of Washington DC. Hyatt Place Washington DC/National Mall sits just south of the National Mall, only four blocks away. Walking distance from DC’s finest attractions and located between L’Enfant Plaza Metro and Federal Center SW Metro stations.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Rooftop bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Trendy
Languages Spoken
English, Spanish
Location
400 E St SW, Washington DC, DC 20024-3246
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Ronald Reagan National Airport
4.1 km
Dulles Intl Airport
38.8 km
Federal Center SW
4 min•Washington DC Metro
Rental Cars
20 Restaurants
within 0.5 kilometers
4 Attractions
within 0.5 kilometers
Reviews
4.0
2,341 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hyatt Place Washington DC / National Mall has earned praise for its prime location near the National Mall and its variety of breakfast options, though some guests have found the immediate area lacking. While the spacious and comfortable rooms are appreciated, there are reports of maintenance issues and design flaws, such as frosted bathroom doors. Cleanliness receives mixed reviews, with certain areas needing more attention.
Guests have called out additional fees and high costs, particularly for parking. Service quality varies, with some staff members receiving compliments and others criticized for inconsistent service.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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2,341Reviews78Q+A100Room tips
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Detailed Reviews
The staff were always pleasant and approachable. Even though the hotel is right on the highway, there was basically no outside noise. However, I do wear earplugs. We declined housekeeping daily, but there were housekeepers on the floor to acquire extra toiletries from without any trouble. Even at 11:30 at night, there was someone available to bring us blankets. Great stay!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clinton Clarke, Other at Hyatt Place Washington DC / National Mall
Responded Mar 15, 2020
Hello Margot B, Thank you for staying with us and gave us the opportunity in making your stay enjoyable. We are looking forward in serving you again in the near future. Warm regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The website should note and staff should advise that garage parking is limited. Additionally a method for tracking availability should be implemented. I was in town visiting family and arrived back at the hotel late and to find the garage doors closed. The location is by office buildings so on a Saturday night it is secluded. While the immediate area seemed ok, having to park 2-3 blocks from the hotel left a lot to be desired. Additionally, I called the front desk to advise that I was unable to use the garage but was still charged $50+. Called again and waiting for charge to be returned. Furniture and decor was scratched and banged up making the hotel feel dated.
Housekeeping of the bathroom pre-arrival was not thorough.
Housekeeping of the bathroom pre-arrival was not thorough.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Just be aware that this room is directly adjacent to I-365, with the majority of the rooms directly or very near the freeway. They provide earplugs on each nightstand, a clue to noise level at night. Location was 3 blocks from Metro, walking distance to National Mall. Need to walk 3-4 block to find food.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HP400EST, Manager at Hyatt Place Washington DC / National Mall
Responded Jan 22, 2020
Hello leo043_10, Thank you for staying with us and providing your feedback. As in most hotels whether located in the city or suburbs, earplugs are a courtesy being provided to customers as some folks are light sleepers although the traffic from 395 doesn't interfere with the rest that our customers enjoys over and over again hence returning. If travels should take you back to our property, feel free to request a room on the opposite side from where you were and hopefully you will enjoy the warmth of our hospitality. Warm regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this hotel because it's right near the Museum of the Bible. Checking in as a very weird procedure because the front desk for checking is actually on the third floor. As you come in you're greeted by a valet Parker who doesn't seem like he has anything to do with the hotel other than take your car parket. It was very weird coming in not knowing where to check in at and then finding out it's on the third floor. Then to come to find out it's $50 per day for parking we checked in at 12 midnight and I had to be out by 3 p.m. the next day and pay $50 to the parking. The showers were horrible it's a really cheap shower head and it was driving my wife crazy she couldn't take a proper bath yet we're paying over $200 a night for the hotel room.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HP400EST, Manager at Hyatt Place Washington DC / National Mall
Responded Jan 22, 2020
Hello WorldTraveling215, Thank you for staying with us and providing your feedback. We completely understand that not all of our customers will find how unique our property is by not checking in our guests' on street level, but on the 3rd floor with great views based on the location of our property which would create a gridlock. Sorry if the interaction that you had with our Valet was not very engaging nor informative which we will ensure there's consistency with all of them. As in all cities, parking fees tend to be higher versus being in the suburbs. Based on where we are located, be it that our parking fee is still lower than some areas here in the city. Being a fairly new Hyatt property (almost 5 years), we are in compliance with ALL Hyatt Brand Standards with our rooms and throughout the hotel. This eliminated us not having cheap nor non-Brand specked items in lowering our value nor Hyatt Standards. Warm regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I never stayed in a hotel that charged guests for parking let alone the exorbitant fee of $42.00 per night. We expected good hearty breakfast each morning. Instead, the 'continental' breakfast we received was a joke; food was of poor quality and the coffee tasted watered down. The room wasn't attended to each day of our stay and the towels felt like sand paper; as of laundry neglected to utilize fabric softener. The snack/beverage canteen was pathetically poor. The air conditioner in the room was very loud. As a Hyatt member, I've come to expect more from your brand. We were very disappointed with our experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay was for business. It is a short walk from the Federal Center SW Metro station. Probably one of the best places to stay if you have business at HHS, HUD or NASA. If you’re trying to catch an afternoon flight at Reagan, you can store your luggage there and it’s a straight shot to pick up your luggage and onto the airport when the time comes up.
I saw that another reviewer had trouble with the traffic behind the property. The rooms are very well insulated and the traffic noise was a randomized “hum”. Having said that, it might be bothersome to people who might not be used to an urban setting. I also have trouble sleeping on the first night and I found a white noise app on my phone overcame the randomness of the hum.
Finally, I have to say that the staff was excellent.
I saw that another reviewer had trouble with the traffic behind the property. The rooms are very well insulated and the traffic noise was a randomized “hum”. Having said that, it might be bothersome to people who might not be used to an urban setting. I also have trouble sleeping on the first night and I found a white noise app on my phone overcame the randomness of the hum.
Finally, I have to say that the staff was excellent.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clinton Clarke, Other at Hyatt Place Washington DC / National Mall
Responded Feb 25, 2020
Hello Irvine_TSH, Thank you so much for staying with us and the suggestion that you've made to other customers who are light sleepers. We do hope if travels should take you back in the city, we'll have the pleasure in welcoming you back! Warm regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Room was ready over an hour and a half after the promised 3:00 pm check in time. This is unacceptable and left us walking around the city with no place to go. When we made it into the room around 4:30, we immediately turned the AC down to 65. The temp in the room never dipped below 75 the entire time we were in the room. When we contacted the front desk about this, we were told maintenance would be sent up to the room. 45 minutes later, there was still nobody there, so I called the front desk again. Only then did a very unprofessional maintenance man come to the room to “fix” the air conditioning. It did not improve. Shocker. The wifi was also so slow it was almost unusable. Breakfast was ok, but not great. Overall, I would tell anybody considering staying here to do yourself a favor and just stay anywhere else. The service is impersonal and quite frankly this is not a good hotel given the price point.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very clean. The check-in process was good. Our reservation for 1 king room was somehow in the system for 2 rooms so when we checked in they said they were unable to give us a King room but we came back down to the lobby and spoke with a different person and they were able to give us a king room - yeah! This place is a quick 10 min walk to the mall. I highley recoment using Capital Bikes to get around - there is one just a few steps from the hotel and there are numerous drop spots near the major attractions.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HP400EST, Manager at Hyatt Place Washington DC / National Mall
Responded Feb 19, 2020
Hello summebreeze92, Thank you for staying with us and gave us the opportunity to be apart of the positive memory of Hyatt Place National Mall and Washington DC. We are looking forward in serving you again if travels should take you back in the City. Warm regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located within walking distance to the mall and right next to the DC Nasa Headquarters (their gift shop is a hidden gem). It's not far from The Spy Museum and L'Enfant Plaza with the food court. All staff at the hotel were nice and friendly and very helpful. The employees running the complimentary breakfast kept everything stocked well and there was constant fresh hot food being put out. I felt there was a nice variety. Enough to please everyone. The room, while a little small, was the biggest room I found at the hotels I looked at. I did like that the bathroom was nice and big. There isn't daily housekeeping (but I was told they are about to go back to daily) but there was a housekeeper and a cart on our floor every day so I was able to switch out towels and any trash I left out at night was gone by the next morning. I prefer to just get clean towels anyway so it wasn't a big deal to me. The only thing was that the pool was closed for the season and that was one of the reasons why I picked the hotel. I should have called first though as we really wanted a pool for the kids. FYI - the hotel is right next to the highway and even on a high floor (10) you do hear some traffic noise but we adjusted after the first night and it's really not that bad but it might be noisier if you are on a lower floor. If you get a room facing the other direction, I don't think there is much traffic noise at all as it's a fairly quiet street. I would definitely stay there again.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is a good one for walking to all the Mall attractions (approx. 15 min walk). The rooms are spacious. Ask for a room on the front (street) side as opposed to the back side which faces the highway.
The complimentary breakfast had many hot and cold options including gluten free.
The pool is small and although there are posted pool rules, there is no staff around to enforce them. There were unsupervised kids (preteens) running around and being rambunctious, adults smoking, etc.
Staff was courteous and our room was cleaned regularly without asking, which is rare these days.
Don't count on the bar food for dinner. They were often out of items on the very limited menu. We walked to the wharf for dinner and it's a worthwhile visit.
If you're parking a car, it will run you about $50 a day.
Overall, we had a good experience here. (And yes, the elevators are very slow!)
The complimentary breakfast had many hot and cold options including gluten free.
The pool is small and although there are posted pool rules, there is no staff around to enforce them. There were unsupervised kids (preteens) running around and being rambunctious, adults smoking, etc.
Staff was courteous and our room was cleaned regularly without asking, which is rare these days.
Don't count on the bar food for dinner. They were often out of items on the very limited menu. We walked to the wharf for dinner and it's a worthwhile visit.
If you're parking a car, it will run you about $50 a day.
Overall, we had a good experience here. (And yes, the elevators are very slow!)
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Middle floor rooms are the best, well insulated
As a solo woman traveler, I would probably only walk around during the day. Sunset will be 8:15-ish in June. I grew up in Brooklyn so I am super-cautious. I recommend Bistro du Jour on the waterfront.
Same as a low end motel. Not very healthy.
It is now $45 per day.
The White House is actually difficult to see even when walking on the street due to fences around the perimeter and trees. If you find a hotel within view, a higher floor is recommended.
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"If you are staying in the Washington, DC area and looking for a hotel to stay in, I reccomend staying the Hyatt Place on New York Avenue."Read full review
"Buffet was overwhelmed every day we visited, despite best efforts of staff. Scrambled eggs were a little watery but solid free buffet."Read full review
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PRICE RANGE
C$290 - C$594 (Based on Average Rates for a Standard Room)
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hyatt Place Washington DC / National Mall
Which popular attractions are close to Hyatt Place Washington DC / National Mall?
Nearby attractions include Museum of the Bible (0.2 km), Jazz Night at Westminster Presbyterian Church (0.4 km), and Saint Dominic Church (0.2 km).
What are some of the property amenities at Hyatt Place Washington DC / National Mall?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Place Washington DC / National Mall?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Place Washington DC / National Mall?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Place Washington DC / National Mall?
Yes, a parking garage, paid private parking on-site, and street parking are available to guests.
What are some restaurants close to Hyatt Place Washington DC / National Mall?
Conveniently located restaurants include Capitol Bistro, 2 Sisters Deli, and McDonald's.
Are there opportunities to exercise at Hyatt Place Washington DC / National Mall?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Place Washington DC / National Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Place Washington DC / National Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Place Washington DC / National Mall?
The staff speaks multiple languages, including English and Spanish.