All You Need to Know About the Pool
at Akumal Bay Beach & Wellness Resort
Full view
Pool & Beach (2921)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... Be prepared to wake up at 6:30 am if you want a spot by the pool or beach. If you sleep until 8:30-9 am all spots will be...
... My husband and I enjoyed visiting Oscar and Marbella at the Pool Bar. Oscar asked us our names when we arrived, and never...
... could be taken in the same restaurant or around the pool again that was ok if you wanted to stay around the pool or...
Most popular question about the pool
Hi! Are sunbeds by the smaller pools easier to come by?
Answer from Marjorie D
May 2024 |
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Featured pool amenities
See all pool amenities (4)
Reviews that mention pool
Write a reviewBest part about this hotel: location. No matter which room you book, the view is amazing.
Hotel needs major renovations. Our ceiling had severe water damage. Supposedly renovations are beginning in April, so maybe wait to book until then. Wait times for restaurants for dinner are 1-2 hours. Be prepared to wake up at 6:30 am if you want a spot by the pool or beach. If you sleep until 8:30-9 am all spots will be gone. Waited 15-20 mins for beach towels everyday. Called on day 1 of our stay in regards to the aromatherapy offered daily, it was never done one time. Our mini bar was never stocked as it was supposed to be the entire week. Bed sheets were stained. Our umbrella on our terrace was broken. The day we got there, the elevator button to our floor was broken so we had to carry our luggage up 3 flights of stairs. This was actually fixed pretty fast once we pointed it out. Service is hit or miss. Some workers are great- Luis, Holi, Wilver, Enrique. Others, like Wilberth, mocked me ordering a coffee. Another guy sat on his phone texting while we waited to order a drink. The “manager” of the front desk/rooms Fillberto flat out lied. He said he was going to comp us for the inconvenience of our ceiling needing to be patched while we were there with massages at the spa. He never followed up with us. Upon check out, the public relations girl Carolina told us she “sent us a note with a bellboy” after we didn’t answer our phone in regards to the comp. However, there was a good chance it was broken too because it never rang.
I think I wouldn’t be so disappointed if I wasn’t under the assumption this was a 5 star hotel. I’ve stayed in other 5 star hotels & this one falls very short.
Hotel needs major renovations. Our ceiling had severe water damage. Supposedly renovations are beginning in April, so maybe wait to book until then. Wait times for restaurants for dinner are 1-2 hours. Be prepared to wake up at 6:30 am if you want a spot by the pool or beach. If you sleep until 8:30-9 am all spots will be gone. Waited 15-20 mins for beach towels everyday. Called on day 1 of our stay in regards to the aromatherapy offered daily, it was never done one time. Our mini bar was never stocked as it was supposed to be the entire week. Bed sheets were stained. Our umbrella on our terrace was broken. The day we got there, the elevator button to our floor was broken so we had to carry our luggage up 3 flights of stairs. This was actually fixed pretty fast once we pointed it out. Service is hit or miss. Some workers are great- Luis, Holi, Wilver, Enrique. Others, like Wilberth, mocked me ordering a coffee. Another guy sat on his phone texting while we waited to order a drink. The “manager” of the front desk/rooms Fillberto flat out lied. He said he was going to comp us for the inconvenience of our ceiling needing to be patched while we were there with massages at the spa. He never followed up with us. Upon check out, the public relations girl Carolina told us she “sent us a note with a bellboy” after we didn’t answer our phone in regards to the comp. However, there was a good chance it was broken too because it never rang.
I think I wouldn’t be so disappointed if I wasn’t under the assumption this was a 5 star hotel. I’ve stayed in other 5 star hotels & this one falls very short.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
+1
My husband and I visited ABBWR for the 4th time in 2 years, April 3-10th. We feel so fortunate to have found this incredible resort on the beautiful bay in Akumal.
We are active individuals, in our late 50’s, and this place is perfect for us. From walking on the beach, paddle boarding to the amazing snorkeling right from the beach twice a day, we slept wonderfully in our quiet room in building 3. The accommodations are well appointed, with a beautiful ocean front view and a lovely 2 person hot tub on each balcony. We can’t say enough good things about the special treatment from all the staff. Our room had a lovely floral arrangement upon arrival, and we received a plate of chocolates daily. Our room attendant, Guadeloupe, made us the most impressive towel art each day, and kept our room spotless.
The service and the food in all the restaurants was superb. We truly enjoyed everything we ate. We went to all 4 specialty restaurants at around 7:30 or 8 each evening and our wait never exceeded 20-30 minutes. During the wait, we enjoyed a drink. The bars always provided quick service and a variety of delicious drinks. The main buffet was perfect for breakfast and lunch, and the staff worked very hard, making sure your coffee and drinks we filled.
The entertainment is low key, but enjoyable, each evening main lobby / bar area.
Each morning my husband would walk the beach and out to the road, and upon his return, Maneul at the 24-hour snack bar got to know and expect him (recognized him by his Tilley hat) and had his coffee ready. Such a kind, hardworking individual.
This visit, the paddle boarding was a real challenge because of several windy, rough days, but Aytor was so very kind and encouraging.
My husband and I enjoyed visiting Oscar and Marbella at the Pool Bar. Oscar asked us our names when we arrived, and never forgot them for the entire week. Impressive! We mostly sat in front of building 3 during the day, absorbing the wonderful view and reading. On the beach we received great bar service from Diana who was a trainee. Towels were able several times throughout the day near building 4 and at the main pool.
We love the ability to be able to snorkel right from the beach and see lots of colourful fish, turtles, stingrays, barracuda and beautiful coral formations. We went out at least twice a day and each time we always came back pleased with our findings and amazing pictures we took with our underwater camera.
The most amazing part of this resort, is you can tell the staff all want you to enjoy every minute of your vacation, and they work hard to make it happen. All staff we interacted with, are so warm and welcoming, and go above and beyond to make your stay comfortable and enjoyable. Yes, they are busy people, but always made you feel like your important.
The guys raking and cleaning the beach, need to be recognized. They work so hard to make the beach beautiful, but always appeared to be happy and say hello. It is such a daunting task.
Check in and check out was seamless. Upon arrival the welcome drink is so refreshing. The front desk staff were very interested in our departing thoughts. Raul, Telsa and Joana, thank you.
Natel the bellhop was so very kind upon our departure, assisting with our luggage and telling us to have a safe journey and come back soon! Upon our arrival the team greeted us and efficiently delivered our luggage to our room.
Emanuele B…Thank you so very much for the wonderful Facebook page you manage. I loved the opportunity to share my pictures with the group, and see everyone else’s contributions, plus learn as much as I can for future visits.
We traveled with Air Transat from Toronto and the service was efficient and they provided a shuttle with just one other stop on the way to the resort and private on the return. Fast and efficient.
We can’t wait to return for the amazing hospitality and some fun in the warm sun! See you soon!
We are active individuals, in our late 50’s, and this place is perfect for us. From walking on the beach, paddle boarding to the amazing snorkeling right from the beach twice a day, we slept wonderfully in our quiet room in building 3. The accommodations are well appointed, with a beautiful ocean front view and a lovely 2 person hot tub on each balcony. We can’t say enough good things about the special treatment from all the staff. Our room had a lovely floral arrangement upon arrival, and we received a plate of chocolates daily. Our room attendant, Guadeloupe, made us the most impressive towel art each day, and kept our room spotless.
The service and the food in all the restaurants was superb. We truly enjoyed everything we ate. We went to all 4 specialty restaurants at around 7:30 or 8 each evening and our wait never exceeded 20-30 minutes. During the wait, we enjoyed a drink. The bars always provided quick service and a variety of delicious drinks. The main buffet was perfect for breakfast and lunch, and the staff worked very hard, making sure your coffee and drinks we filled.
The entertainment is low key, but enjoyable, each evening main lobby / bar area.
Each morning my husband would walk the beach and out to the road, and upon his return, Maneul at the 24-hour snack bar got to know and expect him (recognized him by his Tilley hat) and had his coffee ready. Such a kind, hardworking individual.
This visit, the paddle boarding was a real challenge because of several windy, rough days, but Aytor was so very kind and encouraging.
My husband and I enjoyed visiting Oscar and Marbella at the Pool Bar. Oscar asked us our names when we arrived, and never forgot them for the entire week. Impressive! We mostly sat in front of building 3 during the day, absorbing the wonderful view and reading. On the beach we received great bar service from Diana who was a trainee. Towels were able several times throughout the day near building 4 and at the main pool.
We love the ability to be able to snorkel right from the beach and see lots of colourful fish, turtles, stingrays, barracuda and beautiful coral formations. We went out at least twice a day and each time we always came back pleased with our findings and amazing pictures we took with our underwater camera.
The most amazing part of this resort, is you can tell the staff all want you to enjoy every minute of your vacation, and they work hard to make it happen. All staff we interacted with, are so warm and welcoming, and go above and beyond to make your stay comfortable and enjoyable. Yes, they are busy people, but always made you feel like your important.
The guys raking and cleaning the beach, need to be recognized. They work so hard to make the beach beautiful, but always appeared to be happy and say hello. It is such a daunting task.
Check in and check out was seamless. Upon arrival the welcome drink is so refreshing. The front desk staff were very interested in our departing thoughts. Raul, Telsa and Joana, thank you.
Natel the bellhop was so very kind upon our departure, assisting with our luggage and telling us to have a safe journey and come back soon! Upon our arrival the team greeted us and efficiently delivered our luggage to our room.
Emanuele B…Thank you so very much for the wonderful Facebook page you manage. I loved the opportunity to share my pictures with the group, and see everyone else’s contributions, plus learn as much as I can for future visits.
We traveled with Air Transat from Toronto and the service was efficient and they provided a shuttle with just one other stop on the way to the resort and private on the return. Fast and efficient.
We can’t wait to return for the amazing hospitality and some fun in the warm sun! See you soon!
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Room Tip: Love building 3 & 4. Quiet and beautiful ocean view.
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Apr 13, 2019
Dear Karen, It is a pleasure to know that you have enjoyed your stay with us in Akumal Bay – Beach & Wellness Resort. We are truly proud that our staff with personalized service, attitude and friendliness made of your stay an exceptional experience. Be sure they will be recognized for their outstanding job provided during your stay. We all look forward to welcome you back in the near future to your home under the sun. Warm regards, Emanuele B. I'NA YANA KIN (my home under the sun)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled to Mexico at the end of November 2015 .We traveled with Thomas Cooke on their A330 which was ok on the way out but not so good on the return journey ,at least not in economy class(try to upgrade on the overnight flight home as the seats in premium are much better)
We had ordered a private transfer and where out of the airport and in our taxi very quickly . It took about 1hr 10 mins transfer ( had checked into our room and had a wander about before the coach transfer arrived aprox 50min later)
The reception staff where great and we where given a welcome cocktail while checking in.
We had upgraded to a pent house with a roof top jacuzzi which was fine only 3 floors high but with the lift being out of service for the week was a bit of a bind.The room its self was large and very clean with a great walk in shower ,double sink ,safe and mini bar, stocked each day with soft drinks , 2 beers and a packet of crisps which was ok.If you wanted your bed linen and towels changing each day you had to let you maid know (no problem with that at all )
Breakfast was served in the self service restaurant and did get a little busy around 9am any earlier was fine.lunch could be taken in the same restaurant or around the pool again that was ok if you wanted to stay around the pool or on the beach without getting changed.
There is a main pool and and 3 smaller pools (one for each of the 3 blocks and a small pop up bar along the beach. Bar service was available from the poolside bar and the pop up bar and the ladies are very good..free pool/beach towels are also available at various points around the resort.
We had heard about the seaweed problem but the team of workers worked very hard to keep the sand clear and did a fantastic job from morning to night,and didnt spoil the sea swimming at all.You get 1 hours free snorkel hire per day or hire all day at a cost from on the beach .
In the evening we chose to eat at the specialist restaurants .There are 4 that I can remember . We didn't have to book but had to wait for a table on some nights and where told the wait would be 20/30 mins but it never went past 15 mins ,so we just had a pre meal drink. All the meals where of a high standard (long trousers are required in the Fusion restaurant , smart shorts allowed in the others.
wifi is available in the hotel but some days where better tan others.
Overall I would rate this hotel very good and would recommend it to others wanting a relaxed quiet holiday and just want to chill .Enjoy if you go.
We had ordered a private transfer and where out of the airport and in our taxi very quickly . It took about 1hr 10 mins transfer ( had checked into our room and had a wander about before the coach transfer arrived aprox 50min later)
The reception staff where great and we where given a welcome cocktail while checking in.
We had upgraded to a pent house with a roof top jacuzzi which was fine only 3 floors high but with the lift being out of service for the week was a bit of a bind.The room its self was large and very clean with a great walk in shower ,double sink ,safe and mini bar, stocked each day with soft drinks , 2 beers and a packet of crisps which was ok.If you wanted your bed linen and towels changing each day you had to let you maid know (no problem with that at all )
Breakfast was served in the self service restaurant and did get a little busy around 9am any earlier was fine.lunch could be taken in the same restaurant or around the pool again that was ok if you wanted to stay around the pool or on the beach without getting changed.
There is a main pool and and 3 smaller pools (one for each of the 3 blocks and a small pop up bar along the beach. Bar service was available from the poolside bar and the pop up bar and the ladies are very good..free pool/beach towels are also available at various points around the resort.
We had heard about the seaweed problem but the team of workers worked very hard to keep the sand clear and did a fantastic job from morning to night,and didnt spoil the sea swimming at all.You get 1 hours free snorkel hire per day or hire all day at a cost from on the beach .
In the evening we chose to eat at the specialist restaurants .There are 4 that I can remember . We didn't have to book but had to wait for a table on some nights and where told the wait would be 20/30 mins but it never went past 15 mins ,so we just had a pre meal drink. All the meals where of a high standard (long trousers are required in the Fusion restaurant , smart shorts allowed in the others.
wifi is available in the hotel but some days where better tan others.
Overall I would rate this hotel very good and would recommend it to others wanting a relaxed quiet holiday and just want to chill .Enjoy if you go.
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Room Tip: block 3 is at the end of the complex and suggest block 1 or 2 . the ground floor jacuzzi is in...
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Jan 12, 2016
Dear phil m, Thank you for taking the time of sharing your detailled feedback about Akumal Bay - Beach & Wellness Resort. We are glad to know how much you have enjoyed our service and the high standards meals in our A-la-Carte restaurants. Just a small correction for our TA readers, long trousers for gentlemen are required in the Gourmet restaurant. We look forward to welcoming you again to your “home under the sun” for another unforgettable experience. Best regards, Emanuele B. I'NA YANA KIN (my home under the sun) friends@akumalbayresort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We have had a fantastic time at Akumal Bay. Courteous and hard working staff who go out of their way to meet your every need. They work tirelessly all day, always greeting you with a smile and hola. The beach and location is stunning. Pool bar a must. Lovely pool however be prepared to get up early.to reserve a bed around the pool. Saying that their are plenty of sun loungers on the beach. We prepared the beach as it was more idyllic and away from the boisterous kids around the pool. Food lovely either buffet style or you can choose from.a number of restaurants. Drinks and cocktails are plentiful. A mention to Abel the Orchestra Man who entertained us with his Mexican music. Entertainment at night was ok but caters towards the older American tourist. A shout out to the beach workers who work all day to clear the seaweed from the beach. Not a problem for us.but some did complain. It's a beach deal with it. The junior suite was great, fresh towels and flowers daily. An immaculate resort for a.chilled outbreak in paradise. Thanks to all the staff we.will be back..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Apr 19, 2019
Dear Peter, We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”. Looking forward to seeing you again anytime soon. Warm regards, Emanuele B. I'NA YANA KIN (my home under the sun)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Long coach trip not much information . On arrival at the Hotel we were given a Flannel followed by a cocktail much appreciated. Check in very quick all service with a welcome and a smile. Our room was large very clean, two large swans with roses for our 50th anniversary. Our room was cleaned daily by lefraqin Arceo also towel art thank you. Breakfast in the main restaurant ,all eggs served by lovely Arora smiling from ear to ear. Plenty of choice excellent displays of fruit meat yougarts ect ect. Lunch main restaurant Manager Daniel excellent service,again a big smile and jokes
Beautriz who takes room no and sanatiser for any one entering the resturants
so happy [good luck training for resturants.Carlos 1 and Carlos two so helpful and efficent Fernanda many more staff all do an amazing job to ensure you enjoy your meal.Food in main restaurant excellent with plenty to choose from. Reception Bar a great place for coffees cocktails served and run by Wilbert very happy always as all the Staff are Marie and many more.
Pool/snack bar Manager Luis Yekon also his team amilcar, josue Cuntiricre,
nights Hermes excellent Not forgetting Phillipe excellent service with a smil nothing to much trouble.
Mexican resturant was our favourite excellent menu and staff Cite jOSE Nah,Areli Holi Octavio,Amando,Abraham,Benjamin,Concepcion thank you.
Japanese Resturantvery goodwith help from the staff we had a very enjoyable meal
captain HOLI kevin,Angel Freddy, Beateriz excellent meal.
ALMOST 2 hrs return to the airport no information as to how many pick ups
this is a safety issue no thomas cook rep on coach for English guests if an incident occurred Great Hotel service and location.would recommend this hotel to family and friends.
Beautriz who takes room no and sanatiser for any one entering the resturants
so happy [good luck training for resturants.Carlos 1 and Carlos two so helpful and efficent Fernanda many more staff all do an amazing job to ensure you enjoy your meal.Food in main restaurant excellent with plenty to choose from. Reception Bar a great place for coffees cocktails served and run by Wilbert very happy always as all the Staff are Marie and many more.
Pool/snack bar Manager Luis Yekon also his team amilcar, josue Cuntiricre,
nights Hermes excellent Not forgetting Phillipe excellent service with a smil nothing to much trouble.
Mexican resturant was our favourite excellent menu and staff Cite jOSE Nah,Areli Holi Octavio,Amando,Abraham,Benjamin,Concepcion thank you.
Japanese Resturantvery goodwith help from the staff we had a very enjoyable meal
captain HOLI kevin,Angel Freddy, Beateriz excellent meal.
ALMOST 2 hrs return to the airport no information as to how many pick ups
this is a safety issue no thomas cook rep on coach for English guests if an incident occurred Great Hotel service and location.would recommend this hotel to family and friends.
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Room Tip: All rooms have a sea view. block 2 central
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Oct 4, 2017
Dear roger091, It is a pleasure to know that you have enjoyed your stay with us in Akumal Bay – Beach & Wellness Resort. We are really proud that our staff with personalized service, attitude and friendliness made of your stay an exceptional experience. Be sure they will be recognized for their outstanding job provided during your stay. We all look forward to welcome you back in the near future to your home under the sun. Warm regards, Emanuele B. I'NA YANA KIN (my home under the sun)
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the pool
Answer from Marjorie D
May 2024 |
If you are an early riser beds by the large pool are easy to get.
The smaller pools have actual canopy beds around them. If you are earlier you can usually get one.
Answer from J_LWigan
May 2024 |
There are no sun loungers near the smaller pools. There is an odd Palapa dotted about on the grassy areas. There are sun loungers only on the beach. It is less busy in front of blocks 3 & 4 where the beach is narrower and more rocky in front of block 4.
Answer from debbie y
Nov 2023 |
Yes, beach towels are provided
Marisa G asked a question Jul 2023
Answer from musictraveler40
Aug 2023 |
Gradual entry in the main pool…I believe so. There are three small child areas on one end of the main pool and I believe there is a gradual entry there, as well.
Answer from Kerry
Feb 2023 |
Unfortunately no, there were no regular beach style lounge chairs, which we found odd. It was the one thing we wish they did have.
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