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at Super 8 by Wyndham Fort Frances
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Room/Suite (41)
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Guests1 room, 2 adults, 0 children
C$159
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C$159
Breakfast included
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C$184
C$156
Breakfast included
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Room review highlights
... & clean. On the down side Internet wasn't working in my room again, would work in the hall but when I went into my room...
... stay at this once great hotel. There was garbage left in the room on the floor that was under the lip of the bed, showing that...
The room was sufficient. The Wi-Fi worked. The pool was accessible only by pool ladders and un-usable by anyone with mobility...
Featured room amenities
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Refrigerator in room
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Reviews that mention rooms
Write a reviewI travel to Fort Frances about 9 times a year for a couple of days of business. Employees are very friendly & always helpful, rooms are comfortable & clean. On the down side Internet wasn't working in my room again, would work in the hall but when I went into my room I'd lose it. Hard to do business today without wifi. Steam room is missing the door. Pool ceiling need attention.
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Review collected in partnership with Super 8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karissa L, Manager at Super 8 by Wyndham Fort Frances
Responded Jan 29, 2015
Thank you for completing a review on our Property in Fort Frances. Each staff member strives to make our hotel as clean and comfortable as possible for our guests! I understand you were having issues with our WIFI and we are looking into upgrading it for our guests convenience. Also we are aware of the pool ceiling and we will be getting it repaired soon! Thanks again for your comments, as we take all of them into consideration. Hope to see you again soon! Kind Regards, Karissa Lauzon General Manager Super 8 Fort Frances 810 Kings Hwy Fort Frances, ON P9A 2X4 P: 807-274-4945 F: 807-274-4946 E: super8ff@shaw.ca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family has stayed at this hotel to visit our family in Fort Frances ever since it opened years ago. In the past we have had nothing but glowing reviews for it and would rate it 5 stars. It seems however that new ownership and management have decided to let the hotel go downhill. We stayed for 2 nights to end 2012, and were not at all happy.
As others have reviewed, the pool and hot tub were not working. Nothing was told to us upon check-in and nothing was posted about this until we complained after I unknowingly jumped into the zero-temperature pool. From what the night desk person told us, they have been not working for a while now and they have no idea when they will get around to fixing them. As we have a young child, this pool and hot tub are big draws when staying in the Fort, so we would have liked to know about this before checking in. As the price on the rooms here are going up quite a bit over the last few years, you do have choice in Fort Frances, so no pool does make a difference.
There were also other smaller issues with the experience that have turned us off wanting to stay at this once great hotel. There was garbage left in the room on the floor that was under the lip of the bed, showing that the cleaners weren't being that thorough when looking around. As per a prior review, I also had problemns with the WiFi. It would drop every once and a while and I had to be in one corner of the room for it to get any reception. Many breakfast items were missing both mornings when we got there around 9am. As breakfast went until 10am, I would think that they would stock the correct amount of food or replenish when needed. As stated in an earlier review, the pricing on the rooms seems random. Eventhough the difference never seems to be more than $10 per room, it still seems wrong as rooms booked at the same time and the same way should be spot on. The televisions in the room are also quite old and the picture is not great with snow being found on many channels. Again, not a big problem, but proof that the hotel is on it's way down.
The overall cleanliness of the hotel was still good, the breakfast (if fully stocked) was good quality, and the location is very good. The evening desk person was very nice and helpful and seemed almost frustrated herself at the problems with the hotel and the fact that they were not being fixed. The cleaning staff were also very friendly. The person at the desk at checkout during the morning seemed like she had no idea what she was doing however and was not at all happy to be there.
As others have reviewed, the pool and hot tub were not working. Nothing was told to us upon check-in and nothing was posted about this until we complained after I unknowingly jumped into the zero-temperature pool. From what the night desk person told us, they have been not working for a while now and they have no idea when they will get around to fixing them. As we have a young child, this pool and hot tub are big draws when staying in the Fort, so we would have liked to know about this before checking in. As the price on the rooms here are going up quite a bit over the last few years, you do have choice in Fort Frances, so no pool does make a difference.
There were also other smaller issues with the experience that have turned us off wanting to stay at this once great hotel. There was garbage left in the room on the floor that was under the lip of the bed, showing that the cleaners weren't being that thorough when looking around. As per a prior review, I also had problemns with the WiFi. It would drop every once and a while and I had to be in one corner of the room for it to get any reception. Many breakfast items were missing both mornings when we got there around 9am. As breakfast went until 10am, I would think that they would stock the correct amount of food or replenish when needed. As stated in an earlier review, the pricing on the rooms seems random. Eventhough the difference never seems to be more than $10 per room, it still seems wrong as rooms booked at the same time and the same way should be spot on. The televisions in the room are also quite old and the picture is not great with snow being found on many channels. Again, not a big problem, but proof that the hotel is on it's way down.
The overall cleanliness of the hotel was still good, the breakfast (if fully stocked) was good quality, and the location is very good. The evening desk person was very nice and helpful and seemed almost frustrated herself at the problems with the hotel and the fact that they were not being fixed. The cleaning staff were also very friendly. The person at the desk at checkout during the morning seemed like she had no idea what she was doing however and was not at all happy to be there.
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Room Tip: Do not stay in room 106 or 108 as these are right next to the laudry room and the ice machine.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from super8ff, General Manager at Super 8 by Wyndham Fort Frances
Responded Jan 10, 2013
Dear Guest Thank you for your comments about Super 8 Fort Frances. We do apologize about the pool and hot tub not working. We always welcome suggestions so if there is anything else that you feel we should add, do let us know. Pleae feel free to contact my self at the hotel to discuss this more . I look forward to welcoming you back to Super 8 Hotel in Fort Frances when you are in area again . Kind regards Nikki
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was sufficient. The Wi-Fi worked. The pool was accessible only by pool ladders and un-usable by anyone with mobility issues! What a waste of a hotel stay when one does not even get to swim!
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Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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We were nicely surprised when we arrived and our room was ready. The staff was courteous and very helpful (especially the first floor lady I encountered and she helped me with details on the laundry room). We had a room at the end of the second floor and it was very quiet. The hotel is conveniently located in the same parking lot as Boston Pizza. The air was clean and the room quite big. This hotel is pet friendly and there is plenty of grass around the hotel (plus there are sidewalks up to Walmart if you want to go for a walk. Would stay here again!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from super8ff, General Manager at Super 8 by Wyndham Fort Frances
Responded Aug 21, 2013
Thank you for your comments. We at the Super 8 Fort Frances strive to give great value, service, and a memorable stay. I'm thrilled we could accommodate you .Hope to see you again next time you are in the area. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms aren't very big, the pillows were awful. One of the beds in the room had a big dip in the centre. Kind of pricey for what you get.
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Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Helpful
Response from Karissa L, General Manager at Super 8 by Wyndham Fort Frances
Responded Mar 19, 2015
Dear Guest, We do apologize about the comfort in the rooms while you were at our hotel. -- Kind Regards Nikki Plante General Manager Super 8 810 Kings Hwy Fort Frances, ON P9A 2X4 P 807-274-4945 F 807-274-4946 E super8ff@shaw.ca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.