Ocean Coral & Turquesa
Ocean Coral & Turquesa Coffee Shop Pictures & Reviews (Puerto Morelos, Mexico)
Ocean Coral & Turquesa
Lowest prices for your stay
Earn Trip Coins after your stay
C$223
Book direct and Save
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All You Need to Know About the Coffee Shop
Full view
(22126)
Coffee Shop review highlights
Most popular question about the coffee shop
Is there an evening bar that is not the lobby bar? Is there a coffee shop?
Answer from Marianne J
Jul 2023
Featured coffee shop amenities
Reviews that mention coffee shopRead all reviews
Write a review
Jose Luis Cen & Eduardo Garcia are fabulous for the privilege beach concierge . They looked after us very well and nothing is too much trouble for them. Restaurants are fab with lots of choice. Mikes coffee shop serve lovely coffee & cake...... I was unsure as to what to expect as this is the largest hotel we have visited but very pleasantly surprised, we will definitely visit again very soon.... Thank you to all at OCT
Read more
Read less
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from CustomerServiceOcean, Gerente at Ocean Coral & Turquesa
Responded Jan 16, 2020
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this holiday up in January for 14 nights, looking forward to a relaxing break. We arrived to the hotel which we got checked into very quickly and efficiently which was excellent. We went up to the apartment and was waiting for our luggage to be bought up which we waited for a good 40 minutes until we went downstairs to get it ourselves.
From there the holiday went pretty much downhill, from having a group of young adults shouting to each other over our sunbeds whilst me and my other half were trying to sunbathe, not being served a drink one day throughout the whole time we was there for breakfast, not being served our starters in the mexican a la carte.
The waiter service around the pool for the first week was great, always asking if we wanted a drink throughout the day and there isn't a bar near one of the pools. Come the second week, there seemed to be at least one wedding a day which meant there was large groups of people around and the staff seemed to focus more on those than us other holiday makers.
On the last night walking back to our hotel room we noticed someone had gone to the toilet (number 2) on the bridge and this had been spreaded all over the bridge so i had to bin my shoes!! When we went down for breakfast in the morning, this still wasn't cleaned and when we was leaving the hotel at 1pm the bridge had not been washed down but it had gone which is very unhygienic. We complained to the hotel about this and also our TUI rep which nothing came of it, we also wasn't asked how our stay was on check out.
On the plus side, the smoothie bar was brilliant and the coffee shop. The lady in the coffee shop in the morning was so lovely and friendly. The lunch time and evening buffet food was really good and had a lot of variety, the Japanese a la carte was brilliant and was a great entertaining show as well.
If you're looking for a relaxed holiday in the Caribbean i would recommend not going to this hotel, even though i picked it because i heard riviera maya was less of a party place than Cancun well i was wrong! Also excursions are around £200 a couple and it takes 3-4 hours to drive to chichen itza on a coach and back. The coach wanted to pick us up at 4.50am!
From there the holiday went pretty much downhill, from having a group of young adults shouting to each other over our sunbeds whilst me and my other half were trying to sunbathe, not being served a drink one day throughout the whole time we was there for breakfast, not being served our starters in the mexican a la carte.
The waiter service around the pool for the first week was great, always asking if we wanted a drink throughout the day and there isn't a bar near one of the pools. Come the second week, there seemed to be at least one wedding a day which meant there was large groups of people around and the staff seemed to focus more on those than us other holiday makers.
On the last night walking back to our hotel room we noticed someone had gone to the toilet (number 2) on the bridge and this had been spreaded all over the bridge so i had to bin my shoes!! When we went down for breakfast in the morning, this still wasn't cleaned and when we was leaving the hotel at 1pm the bridge had not been washed down but it had gone which is very unhygienic. We complained to the hotel about this and also our TUI rep which nothing came of it, we also wasn't asked how our stay was on check out.
On the plus side, the smoothie bar was brilliant and the coffee shop. The lady in the coffee shop in the morning was so lovely and friendly. The lunch time and evening buffet food was really good and had a lot of variety, the Japanese a la carte was brilliant and was a great entertaining show as well.
If you're looking for a relaxed holiday in the Caribbean i would recommend not going to this hotel, even though i picked it because i heard riviera maya was less of a party place than Cancun well i was wrong! Also excursions are around £200 a couple and it takes 3-4 hours to drive to chichen itza on a coach and back. The coach wanted to pick us up at 4.50am!
Read more
Read less
Room Tip: Higher floors are better as everyone can see you on the lower floor as they walk by very limited...
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from CustomerServiceOcean, Gerente at Ocean Coral & Turquesa
Responded Jun 10, 2019
we would like to express our gratitude for having chosen Ocean Coral & Turquesa as your host for your last vacation in the Riviera Maya. We lament to read that some aspects of your vacation were not at the height of your expectactions. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated so that we can make our service offer even better. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort.
Best Regards, The Ocean Coral & Turquesa Management
Best Regards, The Ocean Coral & Turquesa Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tip: Don't arrive before 3 pm, you will wait sweltering in your winter clothes. Good: the room was very good, the housekeeping and food/bar service staff were friendly and helpful. A good bit of the food was excellent in both the buffet and several of the restaurants. The expresso cafe was outstanding. Some good scuba diving and dive master. Bad: very pushy about marketing extras to you, no real entertainment in the evening except a brief interlude by a violinist at dusk, Sensai restaurant would send any Japanese fleeing in horror. Ugly: worst beach I've ever seen, clean it.
Read more
Read less
Room Tip: North end is quieter, the South is constant noise, higher floors better
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa
Responded Apr 19, 2018
Dear James M, We would like to express our gratitude for having chosen Ocean Coral & Turquesa as your host for your last vacation in the Riviera Maya. We are happy to read that you enjoyed our service and the variety of food offer by our Food and Beverage deparment, we lament that some aspects of your vacation were not at the height of your expectactions. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated so that we can make our service offer even better. Best regards, Ocean Coral & Turquesa Management.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I stayed at the hotel from 26 February to 5 March 2013. There was a mistake with our room but that might have been the booking agent's fault (we travelled on Air Miles).
We had upgraded to Privilege and it is so worth it - private beach, private club and extras in your room.
I would first like to mention the staff in the Privilege Club, especially the breakfast staff - Maria, Martin and Veronica. These people are extra special and went out of their way to make us feel welcome.
The staff on the Privilege beach was just superb. Firstly, Francisco who helped me in so many ways. I am suffering with a bad back (sciatica) and it became worse while I was on vacation. Francisco helped me by ensuring I had a sturdy sunbed and well-padded cushion. He brought cold facecloths around midday, offered to make dinner reservations and brought fruit bowls around. I know this is all part of his job but he did everything so willingly and always with a smile. Secondly I must mention Enrequo (I apologise if I have spelled the name incorrectly). Enrequo was the drinks' waiter and took care of everybody so well. He seemed to work nonstop supplying buckets, ice and bottled water; then drinks we ordered followed by replenishing the ice to keep the water cold. The Privilege staff gets five stars from me.
I would also like to mention Joaquin who helped me with my hand luggage when the elevators were without power. He was already carrying stuff but helped me nonetheless.
Lastly, I must mention Alexendro (again I apologise if I have misspelled his name). Alexendro was our personal concierge - anything we needed or wanted he provided.
The hotel location is great; our room was large and offered all we wanted. The spa was wonderful and Rosy gave two of the best massages I have ever had. The buffet has a wonderful assortment and the other restaurants offer good to excellent food depending upon your requirements. Mike's Cafe was great for the hot or cold coffees, and the cookies.
Is this resort without problems - no? However, they are minor problems that in no way spoiled my holiday. I should also add that this is my second time visiting this resort.
We had upgraded to Privilege and it is so worth it - private beach, private club and extras in your room.
I would first like to mention the staff in the Privilege Club, especially the breakfast staff - Maria, Martin and Veronica. These people are extra special and went out of their way to make us feel welcome.
The staff on the Privilege beach was just superb. Firstly, Francisco who helped me in so many ways. I am suffering with a bad back (sciatica) and it became worse while I was on vacation. Francisco helped me by ensuring I had a sturdy sunbed and well-padded cushion. He brought cold facecloths around midday, offered to make dinner reservations and brought fruit bowls around. I know this is all part of his job but he did everything so willingly and always with a smile. Secondly I must mention Enrequo (I apologise if I have spelled the name incorrectly). Enrequo was the drinks' waiter and took care of everybody so well. He seemed to work nonstop supplying buckets, ice and bottled water; then drinks we ordered followed by replenishing the ice to keep the water cold. The Privilege staff gets five stars from me.
I would also like to mention Joaquin who helped me with my hand luggage when the elevators were without power. He was already carrying stuff but helped me nonetheless.
Lastly, I must mention Alexendro (again I apologise if I have misspelled his name). Alexendro was our personal concierge - anything we needed or wanted he provided.
The hotel location is great; our room was large and offered all we wanted. The spa was wonderful and Rosy gave two of the best massages I have ever had. The buffet has a wonderful assortment and the other restaurants offer good to excellent food depending upon your requirements. Mike's Cafe was great for the hot or cold coffees, and the cookies.
Is this resort without problems - no? However, they are minor problems that in no way spoiled my holiday. I should also add that this is my second time visiting this resort.
Read more
Read less
Room Tip: Privilege rooms with an ocean view are good rooms. The walk from the elevators can be quite far...
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from OCT-CustomerService, Manager at Ocean Coral & Turquesa
Responded Mar 13, 2013
Dear LesliePW,
With reward we learn that your experience at our resort was totally satisfactory. We really appreciate your thoughtful comments regarding the members of our staff and it is good to know that their work did not pass unnoticed. Rest assure that we will extend your kind comments to all the mentioned members of our staff and that their work will be recognized. Thank you for sharing your experience. We hope to host your next vacations on a near future.
Bests,
With reward we learn that your experience at our resort was totally satisfactory. We really appreciate your thoughtful comments regarding the members of our staff and it is good to know that their work did not pass unnoticed. Rest assure that we will extend your kind comments to all the mentioned members of our staff and that their work will be recognized. Thank you for sharing your experience. We hope to host your next vacations on a near future.
Bests,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While at the majority of the resorts we have visited over the years have been pretty much the same in terms of rooms, bars, restaurants, activities etc. - there were a few highlights that really set this resort apart.
- The lobby, pool, restaurants, beach, and rooms are all really close together, so you never need a shuttle, or have to make a special trip back to the room if you've forgotten something - everything is really convenient.
- They have this little cafe which is a welcome alternative to the the buffet or other breakfast and lunch options. We actually found ourselves there quite a bit over the week - so comfortable, great place for coffee in the morning.
- The staff was awesome - food/bar staff and entertainment team - everybody's favorite ping pong referee Denisse!!!
I was down there with a bunch of friends - everyone had a great time - definitely will be back!
- The lobby, pool, restaurants, beach, and rooms are all really close together, so you never need a shuttle, or have to make a special trip back to the room if you've forgotten something - everything is really convenient.
- They have this little cafe which is a welcome alternative to the the buffet or other breakfast and lunch options. We actually found ourselves there quite a bit over the week - so comfortable, great place for coffee in the morning.
- The staff was awesome - food/bar staff and entertainment team - everybody's favorite ping pong referee Denisse!!!
I was down there with a bunch of friends - everyone had a great time - definitely will be back!
Read more
Read less
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Jose Alejandro G, Manager at Ocean Coral & Turquesa
Responded Apr 19, 2012
We are thankful for your observations regarding your stay in our property. It is pleasant to know that you had a delightful stay and that your expectations were exceeded. We look forward your next vacations at OCT.
Warm regards,
Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Questions & answers about the coffee shopRead all questions and answers
Ask a question
There is a coffee shop and an ice cream shop! There is a terrace bar that was hopping off of the main lobby.
There 5/1. The Blue Moon menu shows gluten free and veg items for those in need. This is an excellent restauarnt, no problesm. The buffest had items labelled as such too.
Dear ANNA L,
We have soya milk under request.
Please contact our Guest Service staff, located at the main lobby next to the Privilege Front Desk for requesting this type of milk.
Best regards,
Dear Happyvacationer2,
Thank you for choosing our resort for your upcoming vacations.
Here are the answers to your questions:
1. You can find a variety of sugar free desserts at our Casa del Mar restaurant and Mike's Coffee.
2. Yes, we offer smoked salmon for breakfast.
3. The cost for the upgrade to a Privilege Junior suite is $65 USD per person per night.
See you soon!
Best regards,
All restaurants and the coffee shop are included with the all inclusive. Room service is 11 am to 11 pm unless you are privilege then it is 7 am to 11 pm. Everything I have read is privilege is $65 a day per person.