NYU IT User Satisfaction Survey

2024 NYU IT User Satisfaction Survey

On this page: Take the Survey Now | Why is NYU IT asking you to take this Survey? | What will NYU IT do with your feedback? | Questions?

The NYU IT User Satisfaction Survey is an anonymous survey designed to gather valuable feedback from NYU community members who use NYU IT services. Your feedback helps NYU IT improve to better support you and NYU's mission.

You can also take the Survey by copying and pasting this URL into your web browser:
https://nyu.qualtrics.com/jfe/form/SV_0D61ecoZ2ufjqKO

This Survey is open and available for all members of the NYU community to submit feedback anytime. It is designed to be easy to take, so although we welcome all feedback, only the first question is required. If you decide to answer the other questions, the Survey will still only take a couple of minutes to complete.

Why is NYU IT asking you to take this Survey?

The NYU IT User Satisfaction Survey plays a pivotal role in NYU IT’s ongoing commitment to continuous improvement and the assurance of a positive user experience. The Survey primarily aims to assess user satisfaction by posing a fundamental question: "How likely would you be to recommend NYU IT to a colleague or friend?" This rating is commonly used and known in many industries as a Net Promoter Score (NPS).

What will NYU IT do with your feedback?

This Survey is a valuable tool for gaining insights into the overall satisfaction levels of NYU IT’s users and serves as a stepping stone for action through targeted initiatives to address identified issues and enhance user satisfaction. The collected data guides NYU IT’s decision-making process, helping to identify strengths and areas requiring improvement. Feedback is thoroughly analyzed to understand specific pain points, operational inefficiencies, or instances where user experiences may fall short. Continuous monitoring of Survey results makes it possible to track the impact of improvements over time and measure the effectiveness of NYU IT’s efforts.

Positive feedback is sincerely appreciated and is used to reinforce successful practices and strategies.

The NYU IT User Satisfaction Survey is one of a few tools used to align NYU IT services with user needs and expectations, foster a culture of responsiveness, and ensure NYU IT remains dedicated to delivering high-quality and user-centric technology solutions.