Oh, the places you’ll go (with AI)!

To quote Bjork, “The exchange of human emotions is ever so, ever so satisfying.” Why? Because we’re fun and weird, and irrational, and creative. And now, with AI to assist us, we can be more human than ever. That’s because AI does the stuff we’re not good at. The key is to keep humans front and center as we incorporate AI into our lives, which is what we explore in this week’s Lead Line. Dig in! 

Human-centric design in the AI era

Technology in the service of humans is where it’s at  

Shiny, new things are cool. But when it comes to AI, we need to go beyond shiny and new and put humans at the heart of our experiences. This article by user experience expert Amy Lokey explores the importance of keeping people front and center, and delivers practical tips on how to put this insight into action.  

Investing in people, not just technology

A company’s greatest resource is its employees—especially when times are tough 

If your neck hurts, it might be from the whiplash- inducing way we went from the “great resignation” to the latest round of high-profile layoffs. But the authors of this article argue that now is the time to double-down on your employees by providing them with the skills and technology they need to do their best. After all, the more you invest in your people, the more they’ll invest in you—and everyone will reap the dividends. 

Generative AI use cases: From hype to implementation

Now that the dust has settled, GenAI is finally getting to work

The GenAI genie is officially out of the bottle in the workplace, and the business results are encouraging. From AI-powered self-service to boosting developer productivity, ServiceNow CDIO Chris Bedi has been keeping a close eye on how organizations are using it to transform their methods of operation and customer engagement. Did we also mention they’re saving a nifty chunk of change? Read on to learn how GenAI is paying off. Literally.  

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