AI will take your job (and make it better)

AI has been reshaping the workforce for years. Ask Garry Kasparov. When the AI chess program Deep Blue knocked the chess grandmaster off his throne in 1997, the world noticed. Twenty-seven years later, we're still playing chess—and using AI to improve our skills. This edition of The Lead Line highlights new data showing that just as AI enhances peoples’ chess games, it will advance how we work and create opportunities for people with the right skills. Dig in!

Knowledge 2024 key takeaways 

But first…let’s go to Vegas, baby! 

It’s that magical time of year when ServiceNow users, fans, and aficionados flock to Las Vegas to get the lowdown on the next big thing. This week, ServiceNow CEO Bill McDermott took the stage at Knowledge 2024 to share his vision for the future, and AI was squarely in the center. According to Bill, the question is no longer “if”; it’s “how”—and getting “it” right will be critical in the new AI age. Read through the highlights of his fired-up keynote. 

Impact AI: 2024 Workforce Skills Forecast 

Want to stay relevant? Read this 

We all know AI-driven workforce disruption is on the way, but what does the data say? We worked with research experts Pearson to find out. The result is our Impact AI: 2024 Workforce Skills Forecast—a global study that answers the following questions: Which job tasks will be absorbed entirely by AI? Which tasks will be assisted by AI? Which skills will increase in demand? How can leaders reskill their workforce to future-proof their business? Take a look to find out which jobs are growing, and which are going. 

The new power couple: AI adoption and people 

Machines make the best work sidekicks

From Rosie the Robot to R2-D2 to WALL-E, the idea of robots as helper buddies is part of our pop culture. And while they aren’t yet fixing our meals or repairing the Millennium Falcon hyperdrive, machines are showing up to help us at work. In this article by ServiceNow CHRO Jacqui Canney, she explores how people can focus on more purpose-driven, meaningful work by reallocating more mundane tasks to our new robot co-workers. 

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