"Our work is never done," says Mary Young Mapes, Senior Director of Hospitality at Tock. Presented with this year's Top Women in Restaurant Technology Innovator Award at MURTEC, Mary spoke with Hospitality Technology about empowering the team and helping customers. Read the interview here: https://bit.ly/3RTAUnn
Tock
Hospitality
Chicago, IL 14,118 followers
Tock is a reservation, table, and event management system used by restaurants, wineries, and bars around the world.
About us
Tock is a comprehensive platform built to fundamentally change the way restaurants, bars, and wineries think about and run their business. This includes a robust reservation, takeout/delivery, guest, and table management system for businesses of all sizes across the globe. Tock was founded in 2014 but the idea originated years before out of a simple frustration. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Convinced there had to be a better way, Nick started work on a crude ticketing system. The homemade platform was a success. Soon after Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust product complete with all the tools a restaurant needs to succeed.
- Website
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https://www.exploretock.com/join?utm_source=linkedin&utm_medium=social&utm_campaign=tock-social-profile
External link for Tock
- Industry
- Hospitality
- Company size
- 51-200 employees
- Headquarters
- Chicago, IL
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Hospitality, Great Software, Innovation for Restaurants, restaurant, SAAS, OpenTable, Restaurant Reservations, Table management, restaurant tech, winery tech, and reservation managemen
Locations
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Primary
Sangamon St
Chicago, IL 60642, US
Employees at Tock
Updates
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We are pleased to share some exciting news - Tock has entered into an agreement to be acquired by American Express. This development marks a new chapter for Tock, one in which we will be able to better serve our customers and help them continue to do what they do best – deliver outstanding hospitality and unparalleled experiences. Tock and American Express have a shared vision to provide the tools that enable restaurants and hospitality businesses to succeed and provide a seamless experience for guests. Tock's value is based on the strength of our team, our product, and our unwavering commitment to the customers we serve. We are incredibly appreciative of the hard work, expertise and commitment of our very talented team and look forward to an exciting new chapter of innovation and growth as part of American Express. https://bit.ly/3VQdpho
Squarespace Agrees to Sell Tock Platform to American Express for $400 Million
investors.squarespace.com
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"What would normally take two or three people an entire month to air traffic control changing seats, reservations or packages, Tock can do it all through their system that you set up one time." On a recent podcast episode of Restaurant Unstoppable, Ross Simon, owner of award-winning cocktail lounge Bitter & Twisted Cocktail Parlour, discusses the benefits of Tock's waitlist and experiences suite. Listen to the full episode here: https://bit.ly/4eoYUYY
Podcast Home
restaurantunstoppable.com
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From Boulder to Brooklyn, we’re incredibly proud of the Tock restaurants and chefs that took home a 2024 JBF Award. Like the The James Beard Foundation, Tock exists to champion the hospitality industry. Congratulations to all! Outstanding Restaurateur Erika and kelly whitaker, The Wolf’s Tailor, BRUTØ, Basta, Hey Kiddo, OK Yeah, Boulder, CO Outstanding Chef Michael Rafidi, Albi, Washington, DC Best Chef: Mountain Matt Vawter, Rootstalk, Breckenridge, CO Best Chef: New York State Charlie Mitchell, Clover Hill, Brooklyn, NY
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From your restaurant vision to your menu and even your logos, every aspect of your restaurant branding plays a role in shaping how guests perceive your restaurant. We’re diving into the steps you can take to cultivate a unique restaurant branding strategy that will resonate with your ideal guests: https://bit.ly/3R1FHmk
Restaurant Branding: Building a Strong Identity for Your Restaurant | Tock
exploretock.com
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In the ever-evolving restaurant industry, your business needs a robust marketing strategy to stand out and thrive. Download our complete Restaurant Marketing 101 guide today and start building a restaurant marketing plan that drives success in 2024 and beyond: https://bit.ly/3RaqfUP
Restaurant Marketing 101: Comprehensive Guide, Strategies, and Examples | Tock
exploretock.com
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Head of Tock, Matthew Tucker, spoke to Nation's Restaurant News about the new value equation at restaurants. See why “experience has become an even bigger part of the equation than ever before” and what your restaurant should be doing about it. https://bit.ly/4bJfNeK
The new value equation at restaurants
nrn.com
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Gusto Italian Grill & Bar credits Tock with driving diners toward early seatings, so they can accommodate more guests without overwhelming the kitchen. Find out why the early bird dinner is cool again—and what your restaurant can do about it. https://tgam.ca/4bknqc0
Reservations at 5 p.m.? Why the early bird dinner is cool again
theglobeandmail.com
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Looking forward to exhibiting at the National Restaurant Association Show in Chicago this weekend. Stop by Booth 7374 in the North Hall to see our product in action and learn what makes Tock unique. We’d love to see you! https://bit.ly/3V4L0DM
Reservation Systems for Restaurants, Wineries, Hotels, and More | Tock
exploretock.com
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"For restaurants, hospitality is destroyed in a bot and resale environment." Head of Tock, Matthew Tucker, joined Michael Halen's Bloomberg Intelligence Choppin' It Up podcast to discuss bots, dynamic pricing, and reservation trends. Listen to the episode here: https://apple.co/3UKPdMX
Choppin' It Up by Bloomberg Intelligence: No-Shows Crimp Fine Dining Restaurant Profits on Apple Podcasts