Tock’s Post

Building a Strong Culture for Exceptional Customer Service ⛳️ The importance of a strong company culture cannot be overstated. It's the heartbeat of the organisation, influencing everything from employee satisfaction to, surprisingly, the quality of customer service. When kindness, empathy, and putting our people first are at the core of our culture, an amazing trickle-down effect ensues, leading to excellence in customer. In our workplace, we live by this principle. We encourage open communication and kindness. Our team knows they can count on each other for support and constructive feedback, and this fosters an environment where everyone feels valued and appreciated. It's no secret that happy employees are more likely to go the extra mile to make customers happy. The smile you receive from our staff is not just a mask; it's a reflection of their genuine contentment with their work culture. After all, as Richard Branson put it, "If you take care of your employees, they will take care of your customers." In the world of greenkeeping, where the maintenance of golf courses is both physically and mentally demanding, the impact of culture on mental health and performance cannot be understated. Unfortunately, the greenkeeping industry has often fallen short in this regard, with many horror stories of micromanagement and poor treatment. The British and International Golf Greenkeepers Association (BIGGA) published an article highlighting the pressing issue of mental health in greenkeeping. The article drew a link between a culture of support and mental well-being. When greenkeepers feel valued and trusted, they perform better and, crucially, are more resilient in the face of challenges. In our greenkeeping team, we've embraced a culture of kindness, respect, and trust. We empower our greenkeepers to make decisions and foster an environment where they can openly discuss their concerns, ideas, and feedback. This has not only improved the mental well-being of our team but has also resulted in exceptional course maintenance, leading to a highly satisfied community of golfers. In conclusion, building a strong work culture around kindness, empathy, and putting our people first is a winning strategy for delivering excellent customer service. It's time for the greenkeeping industry to recognise the transformative power of culture and implement changes that promote mental health and performance. As the saying goes, "Culture eats strategy for breakfast," and our experience has shown that a culture of kindness serves as a recipe for both happy employees and delighted customers.

🌟 Embrace the Challenge, Ignite the Change 🌟 In the world of hospitality, we've all faced the trials of bad reviews and unmotivated teams. But here at Between Forks, we believe that every challenge is an opportunity in disguise! 🚀 💬 Yes, we've received our fair share of negative feedback, but let's view them as stepping stones towards excellence. Each critique is a chance to learn, to grow, and to demonstrate our unwavering commitment to customer satisfaction. 💪 🙌 And let's not forget about our remarkable teams! A motivated and contented staff is the secret ingredient behind every thriving restaurant or hospitality business. They are the heart and soul of our establishment, and their positivity can perform miracles. 🌈 When we foster an environment where our team members feel valued, inspired, and empowered, the positive impact radiates throughout our organization, touching the very core of each employee. 💡 So, let's turn those frowns upside down! Together, we can transform challenges into opportunities and inspire smiles—not just on our customers' faces, but also in the hearts of our incredible team. 💖 Ready to ignite the change within your hospitality business? Reach out to us today, and together, let's conjure up some magic! 🍽️🌟 #Between_Forks #HospitalityExcellence #MotivatedTeams #SmilesAllAround #EmployeeExperience #WorkforceWellbeing

As always MURTEC was a great event. It should come as no surprise that what I enjoy most is connecting with the people (including our competitors 😉).   For me, the keynote speaker Will Guidara, author of "Unreasonable Hospitality" was one of the highlights. Of course, he talked about technology, innovation, and automation which are critical in improving the customer experience especially in the multi-unit restaurant space. However, what I enjoyed most about his speech was when he talked about their “pre-meal” gathering with the restaurant staff to prepare for that evening’s meal service. "Pre-meal" was not about reviewing menu specials or sharing mundane details - it was about team building and employee engagement which, in his words "ultimately fuels a culture of cooperation and excellence leading to an AWESOME guest experience".    I feel like everyone is so busy today which unfortunately results in us taking so much for granted. We forget that simple acts of communication, engagement and the sense of inclusion can lead to an environment that will naturally and genuinely translate to AWESOME experiences.   So, on this Friday, instead of my usual post tying things back to how Hughes can assist with the technology and solutions to improve the customer experience, I will simply wish everyone a happy weekend! Let's take a moment to appreciate the people around us and the impact we can have on each other's lives. Don't worry I'll be back to my usual posts next week. 😎 #customerexperience #qsr #digitalsignagesolutions #msp #multiunit #restauranttechnology #murtec #murtec2024

The feedback from attendees on this great event was incredibly positive. 100% of them would like to have at least one of the solutions and 100% were either Extremely Satisfied or Satisfied with the event. I’ve never been anywhere at any conference event where blind survey results were this high. Link-age Solutions and our partners are able to provide our members answers to their needs in a multitude of ways. Offering our post-acute care members business reviews and choices of products and services they already know and love and innovations from companies they didn’t know they needed or wanted. Weather you’re a small independent post-Acute organization or a large national chain, our team is focused on being a curated concierge service whose mission is to deliver quality when you need it for exactly what you need. #Pharmacy #Food #Engagement #Technology #Communication #Office Supplies #Furniture #Smallwares #Shoes …you need it? We’ve got it, curated exactly to your needs. Contact me for more details. (It’s always free, no risk at all, consultations helping you save on what you need). Dmiller@linkageconnect.com.

In today's diverse landscape, six distinct generations both serve and are served, each bringing its unique tech prowess and preferences. Harnessing the 5 C's of change - creativity, communication, collaboration, critical thinking, and compassion - we explore how these principles drive innovation, from reimagined dress codes to groundbreaking communication tools. Join Rob Grimes on this episode of Accelerate and be part of the conversation in decoding the intricate dance of generations and technology and discover how they're redefining hospitality in the 21st century. https://lnkd.in/gt6pwNGU #restauranttechnology #foodandbeverage #foodandbeverageindustry #generations

How do you strike the right balance of technology in a people-centric industry? Discover how the latest innovations are reshaping the customer experience, streamlining operations, and propelling business growth in restaurants and hotels. Download our insights to learn more. http://spr.ly/6042jsEVk And reach out to me to chat more about technology in your hospitality business! #Paymenttech #Payments #Hospitality

Danny Meyer the visionary behind Shake Shack, knows what he’s talking about. His insights are a must-read for any business owner. But let’s be clear: hospitality isn’t just a business differentiator; it’s THE differentiator. Beyond Danny’s key points, here are some hospitality-focused tactics every business should embrace: Empower Your Team: When employees feel trusted and empowered to make decisions, they deliver exceptional service. Invest in their training and equip them to solve problems on the spot, enhancing the customer experience. Embrace Technology: The right technology can transform how your team interacts with customers. Free your staff from mundane tasks and let them focus on building relationships and enhancing the customer experience. Let tech handle the back-end so your people can shine. Read more about Danny’s insights here: https://lnkd.in/enXdspA3

Building a thriving business requires more than just cutting costs. It's about investing in experienced hospitality experts who bring their passion, knowledge, and commitment to deliver exceptional customer experiences. Let's prioritize talent retention over high turnovers and recognize the true value of skilled professionals in shaping our industry's success. #InvestInHospitalityExperts #QualityOverTurnover #BuildingSuccessTogether

Ever wondered how tech can seriously boost sustainability? Say no more! We've got a fresh interview up with Dr. Tim Breker, co-founder of Vytal, chatting with Maria Louisa Vafiadaki from the Good Move Initiatives blog. They're diving deep into the nuts and bolts of blending tech with green goals, sharing insights into Vytal's mission, and exploring what this all means for our eco-conscious future. It's a conversation full of "aha" moments and maybe even a few "we've gotta do this" ideas. Perfect read for anyone passionate about making a difference with tech. Find out more: https://lnkd.in/d8fyuHdn #Sustainability #TechForGood #Vytal #ChangeMakers #ReadThis

How do you strike the right balance of technology in a people-centric industry? Discover how the latest innovations are reshaping the customer experience, streamlining operations, and propelling business growth in restaurants and hotels. Download our insights to learn more. http://spr.ly/6044jrgWG