We are always looking for ways to invest in the future, and today, we welcome Sahar Rahmani to PartnerHero as our Vice President of Engineering and AI! In her new role, Sahar will lead the engineering organization and spearhead our #AI initiatives, ensuring that we continue to constantly innovate and deliver value to our partners from day one. Her primary focus will be collaborating with our product teams to ensure the timely delivery of valuable software solutions while leading our technical AI efforts. Sahar brings with her a wealth of experience and a passion for technology that will undoubtedly help us move forward in exciting ways. She has a diverse background, having a PhD in astrophysics and she has built and led teams in engineering, AI, data science, and ML operations in Canadian financial institutions and tech companies. She might even be the first female VP of AI you hear about! 👩🏽🏫 👩💻 👩🚀 Read more about Sahar’s background, values, and role below, and join us in giving her a warm welcome to PartnerHero! https://lnkd.in/gcxH6MJn
About us
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind. We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
- Website
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http://www.partnerhero.com
External link for PartnerHero
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Boise, Idaho
- Type
- Privately Held
- Specialties
- Customer Experience, Customer Support, Trust & Safety, Outsourcing, Startups, Technology, Software Development, and Operations
Locations
Employees at PartnerHero
Updates
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GLAAD’s 2024 Social Media Safety Index Report highlights the need for comprehensive training for content moderators—including those employed by contractors—particularly on the needs of vulnerable users, including the LGBTQ+ community. Alice Goguen Hunsberger explains why it's so important, and outlines some examples and ideas.
The importance of anti-bias training in content moderation
partnerhero.com
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What can seem like a clear policy to an internal team can sometimes be very confusing to your platform’s users. Transparency and communication can go a long way. Alice Goguen Hunsberger takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Best practices for moderation appeals
partnerhero.com
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Business owners and customer service leaders are currently hyper-focused on discovering how to use AI to improve their customer experience–and rightfully so. Here are 5 ways you can implement AI in your customer service to streamline your processes and help your agents be more productive ✍
5 ways to use AI in customer service
partnerhero.com
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“People. Without Borders. Without Limits.” is our corporate mission, and there's a commitment happening at PartnerHero to intentionally share our culture outside the company with historically vulnerable communities. Boundless—our social responsibility initiative—is how we are going to show up to make a difference in the locations where we exist—and hopefully in other areas of the world over time. Here's what we're working on this year, and what the future looks like 🌿
Boundless efforts in 2024
partnerhero.com
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PartnerHero reposted this
Join us for an insightful interview with Alice Goguen Hunsberger, the Vice President of Trust & Safety and Content Moderation at PartnerHero. With a distinguished career spanning leadership roles at Grindr and OkCupid, Alice brings a wealth of experience in customer experience (CX), trust and safety (T&S), and digital policy. In this engaging conversation, Alice shares her thoughts on #AI #MachineLearning, and the aspects of safety by design. Her core expertise has contributed to the #TrustandSafety industry by providing guidance into the evolving landscape of online safety and content moderation. Don't miss this opportunity to learn from one of the leading voices in tech policy and digital rights! Be a part of our journey to create a safer, more informed digital world. Watch the video here: https://lnkd.in/dUVp9t-h
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In an era where AI and technology are reshaping industries across all spaces, PartnerHero is embracing a transformative shift to become an AI/tech-powered BPO. What does that mean for us, our Associates, and our Partners? What will the road ahead look like? Read more from Sahar Rahmani, PartnerHero's VP of Engineering and AI 🤖 🚀
How are we becoming an AI-powered CX company
partnerhero.com
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What: FounderMade Innovation Show 🚀 When: June 6th 🕝 Where: NYC 🌃 Going? In addition to a lot of incredible speakers, some very exciting topics, and plenty of networking opportunities, you'll also have the chance to catch our very own Taylor Watson and Adam Crouch to chat about PartnerHero (or anything else!). See you there! 🤝
Innovation Show NYC | June 6, 2024 — FOUNDERMADE
foundermade.com
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Are you going to be at the Marketplace Risk conference this week? 👀 If you are, make sure to check out PartnerHero’s very own Alice Goguen Hunsberger speak on a few important Trust & Safety topics alongside some of the best in the space! Here’s when you can catch her: 🕗 Wednesday, 11:20 AM 🗣 Scaling Trust & Safety Operations as Your Marketplace Grows ✔ Michael Dworsky, Co-Founder and CEO, Cove ✔ Alice Hunsberger, VP of Trust & Safety and Content Moderation, PartnerHero ✔ Alexandra Popken, VP of Trust & Safety, WebPurify 🕑 Thursday, 9:50 AM 🗣 Time Traveling in Trust & Safety: Learning from the Past and Looking to the Future ✔ Alice Hunsberger, VP Trust & Safety and Content Moderation, PartnerHero ✔ Cathryn Weems, Independent T&S Consultant ✔ Sasha Haco, Co-Founder, Unitary ✔ Vaishnavi J, Independent T&S Consultant 🗒 Check out the rest of the conference details: https://lnkd.in/dk_N98W 💕 Learn more about Alice: https://lnkd.in/dyKeXVad See you there!
CONFERENCE | Marketplace Risk
marketplacerisk.com
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PartnerHero reposted this
Thank you for the shout, Zendesk! PartnerHero is honored to have won GTM Partner Growth of the Year and to be listed with so many other great partners. Let's do it again in 2024!
We're thrilled to continue celebrating our latest Zendesk Partner Award winners! 🎉 Dive into our newest blog post to hear directly from the winners themselves and learn more about their incredible achievements with Zendesk. You won't want to miss this one: https://lnkd.in/dMt_ApK5 A special thanks to the following contributors: Russell Attwood, Route 101 Ltd. Thomas Yemc, Sutherland Darwin Clark Jacquez, Blink Digital Yasao Tsujimoto, eclect, Inc. 株式会社エクレクト Kurt Pinoy + Thomas Verschoren, Premium Plus - Zendesk's EMEA Partner of the Year Hosam Hassan, PartnerHero Michael Smith, Appamondo Bruno Rodrigues, BCR.CX, Zendesk Global Partner of The Year Brian Jackson, Five9 Birkan Icacan, Notion Tom Hissink, SweetHawk
Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients
zendesk.com