Michael Smith

Agreeing to refund your customers if you fail to give them what they pay for is fair 🤝(and probably contractual!) It’s probably the least controversial call we could make. Downtime kills businesses, and reliability needs to be "priced in" to the network. If providers aren't penalised for downtime, what incentives exist to engineer quality? Our automatic compensation will drive competition and boost performance so that we can all minimise connectivity losses like this. They won't want to, but all business internet providers need to do this 🚀 Looking forward to seeing them all sign up. Where Vorboss leads, the rest will eventually follow! #quality #internet #connectivity #compensation #productivity #WeAreVorboss https://lnkd.in/guEerR2V

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Selling Your Business: How Long Will You Remain Involved Post-Sale? Curious about your role after selling your business? This article dives into the complexities of post-sale involvement, offering insights for a seamless transition. Here's what you'll learn: 🤝 Deal Structures Explore three main deal structures and their impact on your post-sale involvement, from fixed consideration to earn-out arrangements and retaining a shareholding. Understand the nuances of each to align with your post-sale goals effectively. 💼 Fixed Consideration Deals In deals where consideration is paid upfront or deferred, your involvement typically tapers during the hand-over period. Discover strategies to smoothly transition responsibilities and ensure buyer satisfaction, crucial for a successful deal closure. 💰 Earn-Out Arrangements Uncover the dynamics of earn-out deals, where your involvement post-completion is pivotal for maximising value. Learn how to navigate the earn-out period strategically to boost sales, retain clients, and foster a positive relationship with the buyer. 🤝 Retaining a Shareholding For sellers retaining a minority shareholding, explore the collaborative journey ahead. Understand the implications of maintaining a senior role within the company and how it aligns with your long-term objectives. 📈 Key Considerations Whether aiming for minimal involvement or eager to remain part of the company, gain clarity on negotiating deal terms that reflect your aspirations post-sale. Learn how to strike a balance between financial gains and ongoing participation in the business. #BusinessSale #PostSaleInvolvement #DealStructures

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Techcelerate needs following partners - M&A - Fundraising - Recruitment - Software product development - need a representative in North West We have tech companies exploring funding and IPOs. Please check our partner fees before you get too excited https://lnkd.in/dhyams3Q Please don't email thinking I need above services for Techcelerate itself. We need partners to help our Tech Founders and Tech Companies. I will be ignoring all emails that do not meet this specific need. 😀 Always research before shooting from the hip! Thank you. hashtag #IPOs #techstartups #fundraising #investments #techinvestment

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https://lnkd.in/e-dfxunS Quite excited to be a big name appointment 😊 Can't wait to tell my mum 😁 There was lots of really nice news flow on the raise last week and whilst it is a real achievement in the current climate, the main thing is that we can now put that behind us and move onto the real work of scaling the business. For those that haven't come across Slip yet we have identified the humble receipt as one of the most under appreciated assets in the retail world. Digital receipts have been around for a while, but it feels like the industry has gone stale, with very little innovation and focus on the consumer (sounds a lot like the payments universe a decade or so ago!) Our mission is to transform the receipt from a passive transaction record into a dynamic instrument of engagement, insight, and business growth, all while elevating the experience for shoppers. Through integrating with existing retail systems Slip is developing a new marketing channel for retailers to engage, at a personal level, with their store shoppers. Exciting times ahead 🚀

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BANT is dead. There is nothing more obvious and annoying than when someone is evidently taking you through their BANT qualification process. In today's buying world, with more decision makers than ever before authority isn't just a box you tick. Nor is budget. Yet qualification needs to be more thorough than ever before, so there is a need for an alternative. What do I think works? PACTT. P - pain (over need like N in BANT). Often there is no immediate need so it's up to the rep to uncover any potential pain A - authority. There's no one single person who can buy, so this focuses on identifying a buying 'cohort' - champions, influencers, economic buyers. C - consequence. I love this as it focuses on the SO WHAT question and opens up a whole new line of questioning. If there's no consequence to them buying your product, then why would they?! T - target profile. If they're within your ICP identified, then there's more chance of them being a good fit. T - timing. Not the timeline we used in BANT, but more about understanding their budget cycle, annual plans.

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Excited to have launched our suite of Try Before You Buy services with the incredible team at KITRI. We are already seeing a strong demand for the service, resonating particularly well with their new customers. The benefits that Kitri are looking to deliver for their customers include: 1. Informed Purchasing Decisions: Customers can try products before buying, leading to more confident decisions. 2. Style and Size Exploration: The service allows them to explore various styles and sizes to find what suits them best. 3. Emotional Connection: It offers a unique chance to connect emotionally with products before making a purchase.

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Big respect to Mark Hinkins and Rex’s broader global team for driving growth with Rex’s UK customers - who have been early adopters at the absolute top end of the UK real estate market. We’re proud to work with some of the best performing and sharpest minds in the business. Question is - in a broader UK EA market known for its conservative approach to change - who are going to be the fast followers? Who will demonstrate the technical chops and intellectual horsepower to leverage Rex’s platform- like our existing disruptor customers are - to drive their growth. Or will they leave all the opportunity on the table for our disruptor clients? What do you reckon Mark Hinkins, Simon Whale, Peter Knight, Christopher Watkin?

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Increasingly I am using customer journey mapping to map an aspirational journey, rather than the existing one. It is a great way of providing a vision for everybody to work towards - https://lnkd.in/eATwehR

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Looking forward to catching up with many of the industries finest at Margin 2024 this Thursday. If you want to chat, learn more about TelXL, or understand how we're helping the channel address the customer experience & communication opportunities that exist inside our UK SME businesses, then drop me a message. Be great to meet you there 👍👍 #channelpartners #ccaas #cx #contactmanagement #SME

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❌ I speak to so many multi location businessess who struggle to manage their reviews ❌ Why are reviews critical? 80% of people read online reviews 🤯 Leighanne Rayome has just written a brilliant article on how to manage business reviews at scale. 🔥What she covers:🔥 📈 Who manages reviews? 📈 Multi location review management process 📈 Where to get reviews 📈 How to get more reviews for multi location businesses 📈 How to monitor reviews at scale If you are a business, or digital agency who manages reviews for your clients and struggles to harness the power of effective tool management- this one is for you! Check out the full article here👇🏼 https://lnkd.in/eCptDr-w

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I can’t tell you how many times potential customers have enquired with OSE with the caveat, “we’re going to build our new site with INSERT NAME OF PLATFORM”. 😎 Now I’ve been doing this a long time, and can tell you with absolute certainty, the conversation between a merchant and agency should not start with the tech choice. Successful commerce implementations start with thorough requirements analysis. In our case, Discovery; where we’ll sit with a customer for as long as it takes to ensure customer and agency alignment on all current and future requirements. This includes internal resourcing, technical ceilings, costings, and challenges likely to be faced down the road. Our goal is to ensure the customer knows what they’re buying into, how much it’s going to cost to maintain, and whether it’s going to make them any money. Without a shadow of a doubt; this exercise is the best money you can spend in commerce, and will save you MEGA BUCKS!!! Given the intricacies and nuances of each platform, price-points, capabilities of third-party apps and extensions; taking the time to determine if a given tech-stack makes sense and can support your vision is where it’s at, but only after all parties understand the direction they're trying to collectively head. eCommerce is a specialisation, and like any specialisation, there are people with experience who can save you a lot of pain. Unfortunately, a quick Google, advice from a mate, or talking to an agency that only offer services across a single platform is not going to give you the result you deserve. Take the time to assess your options. So with this in mind, if you’re considering a platform evaluation process, feel free to reach out. After all, this is one of the most important choices made in commerce, and unfortunately one undertaken more commonly through the wrong lens. #eCommerce #retail #adobeCommerce #shopify #bigCommerce

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Thank you to 6sense and Stefano Iacono for hosting an incredibly insightful event in London on ABM and AI yesterday. The Inspire event provided revenue leaders with practical strategies for achieving greater success. While the event covered a wide range of topics, a recurring theme in my conversations with other attendees was the crucial role of data, so I felt it could be useful to share some of my experiences and thoughts on this topic. Navigating regulatory compliance, cookie consent attitudes, and local search volumes is challenging in Europe. A robust marketing operation and data strategy are essential for successful ABM programmes in EMEA. Key takeaways: 📊Unlocking Content Potential With an average form fill rate of just 3%, there's a significant opportunity. Un-gating more content can encourage repeat traffic and content consumption, generating valuable digital intent signals for scoring. Self-discovery content focused on buyer problems is essential. 🌓Leveraging Intent Signals Intent signals are powerful for identifying in-market buyers and sharing your story early. In Europe, a cookie wall can help increase consent rates compared to default opt-out settings, enabling effective scoring and reaching the right audience. 🔎 Optimising Keywords for Better Data Keywords are the backbone of intent models. Accurate keywords ensure high-quality data. In the European markets with relatively limited search volumes, using 6Sense ad serving functionalities to build initial data before running predictive models can enhance your success rates. 🤖 Automating Inbound Responses Automating inbound responses for non-tiered accounts can streamline volume processing, allowing SDRs to focus on high-value accounts. Automation helps manage large volumes efficiently while maintaining a personal touch with high-priority prospects. In sum, by integrating robust data strategies and leveraging automation, businesses can successfully deploy ABM programmes in EMEA that deliver expected positive outcomes. Thanks again to 6sense and Stefano Iacono for an enlightening event. These practical strategies for optimising ABM and AI are sure to drive positive outcomes for any organisation. #ABM #AI #DataStrategy #DigitalMarketing #Automation #6sense Alex Olley Nicola Anderson Saima Rashid Lucia Ronco Joe Leverson Jo Tyrer Dominic Laithwaite Alex Jaeggi Lynne O'Donnell

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surely not again.... This is what I said to my team when they looped me in to an account review of a client who was asking why we were materially different from their Stripe numbers. What did we find? Baremetrics was showing around 25% less MRR than Stripe Where was the discrepency? 6%- discounted subs and coupons not taken off Stripe MRR 11%- scheduled to cancel still contributing to current MRR 9% (and in my mind probably the most egregious)- marked as active customers THAT HAVE NEVER PAID! This was for a total of around $37k MRR. They were using this Stripe figure to fuel hiring decisions, investments, growth initiatives, marketing campaigns. Yes, we calculate metrics different to Stripe... and for good reason DM me if you want a complimentary account review

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Articles of association: a simple guide for start-ups & small businesses in the UK. 👇 Every limited company registered with Companies House has articles of association, but do you know exactly what they do and why they're so important? In this guide, our legal experts dive into the role of the articles, what the "model articles" of association are, key terms included in articles of association, how to create your own articles of association, and finally - how to amend your current articles of association.

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Unlock your small business's potential with the right technology – start your digital transformation today with CCS Leeds!

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Suddenly discovering your recurring revenue is over reported by 25% is no joke. But that’s what happened to Luke's customer. MRR doesn’t seem like it ought to be that hard to calculate, but scratch beneath the surface and you’ll quickly discover you need to handle: - Discounts  - Failed payments - Pending cancellations - Metered billing - Tax - Trials (Stripe is notoriously behind here because they don’t provide proper MRR data via their API.) Calculating MRR from first principles is not something you want be rolling your own solution for in 2024. It’s time consuming and error prone. If you want proper subscription reports use Baremetrics or Chartmogul. Of course this phenomena, of vendors not providing the the metrics you actually need via their APIs, isn’t just true of Stripe. We see it across most the data sources we support at Geckoboard. It’s where the bulk of our engineering effort goes: Taking messy APIs and painstakingly calculating the KPIs you know and expect - saving you time and ensuring you don’t get any nasty surprises. 

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Payment Acceptance is a powerful differentiator for Retail and Hospitality Merchants. Lloyd’s and FreedomPay talk winning strategies. #lloydsbank #payments #oneplatform #acceptancestrategies #freedompay #powerofpay ##nextlevel #partners #omnichannel #cardnet

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📱Are you overpaying for your business mobile contract? On average, 82% of businesses can save 26% on their mobile contracts. At Range Comms, we don’t just compare networks; we get to know what's important to you before crafting a tailored solution that offers the best value.💚 With a plethora of tariffs and networks to choose from, finding the right mobile solution can be overwhelming. That's where we come in.🥳 We'll guide you through the options and tailor a package to suit your company's needs and budget.🤯 💼 We're not just about selling; we're about finding the right solution for YOU. 🎉Say goodbye to call queues and computer-generated deals. At Range Comms, you'll speak directly to a team member who wants to guide you to the perfect solution.🎉 Contact us today and experience the Range Comms difference! 💚 info@rangecomms.co.uk 💚 0115 871 8654 💚 DM us today! #BusinessMobiles #TailoredSolutions #TimeSavingExperts

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