PartnerHero’s Post

GLAAD’s 2024 Social Media Safety Index Report highlights the need for comprehensive training for content moderators—including those employed by contractors—particularly on the needs of vulnerable users, including the LGBTQ+ community. Alice Goguen Hunsberger explains why it's so important, and outlines some examples and ideas.

What can seem like a clear policy to an internal team can sometimes be very confusing to your platform’s users. Transparency and communication can go a long way. Alice Goguen Hunsberger takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.

Business owners and customer service leaders are currently hyper-focused on discovering how to use AI to improve their customer experience–and rightfully so. Here are 5 ways you can implement AI in your customer service to streamline your processes and help your agents be more productive ✍

“People. Without Borders. Without Limits.” is our corporate mission, and there's a commitment happening at PartnerHero to intentionally share our culture outside the company with historically vulnerable communities. Boundless—our social responsibility initiative—is how we are going to show up to make a difference in the locations where we exist—and hopefully in other areas of the world over time. Here's what we're working on this year, and what the future looks like 🌿

In an era where AI and technology are reshaping industries across all spaces, PartnerHero is embracing a transformative shift to become an AI/tech-powered BPO. What does that mean for us, our Associates, and our Partners? What will the road ahead look like? Read more from Sahar Rahmani, PartnerHero's VP of Engineering and AI 🤖 🚀

What: FounderMade Innovation Show 🚀 When: June 6th 🕝 Where: NYC 🌃 Going? In addition to a lot of incredible speakers, some very exciting topics, and plenty of networking opportunities, you'll also have the chance to catch our very own Taylor Watson and Adam Crouch to chat about PartnerHero (or anything else!). See you there! 🤝

Are you going to be at the Marketplace Risk conference this week? 👀 If you are, make sure to check out PartnerHero’s very own Alice Goguen Hunsberger speak on a few important Trust & Safety topics alongside some of the best in the space! Here’s when you can catch her: 🕗 Wednesday, 11:20 AM 🗣 Scaling Trust & Safety Operations as Your Marketplace Grows ✔ Michael Dworsky, Co-Founder and CEO, Cove ✔ Alice Hunsberger, VP of Trust & Safety and Content Moderation, PartnerHero ✔ Alexandra Popken, VP of Trust & Safety, WebPurify 🕑 Thursday, 9:50 AM 🗣 Time Traveling in Trust & Safety: Learning from the Past and Looking to the Future ✔ Alice Hunsberger, VP Trust & Safety and Content Moderation, PartnerHero ✔ Cathryn Weems, Independent T&S Consultant ✔ Sasha Haco, Co-Founder, Unitary ✔ Vaishnavi J, Independent T&S Consultant 🗒 Check out the rest of the conference details: https://lnkd.in/dk_N98W 💕 Learn more about Alice: https://lnkd.in/dyKeXVad See you there!