Pirasenna Thiyagarajan

Palo Alto, California, United States Contact Info
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Patents

  • Managing Gesture Input Information

    Issued US 9,063,576

    Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture may be received. In some examples, the configuration information may be received by an operating system service of a device. Additionally, in some examples, information associated with input detected by the device may be received by the operating system service. Further, in some examples, an operation of the device…

    Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture may be received. In some examples, the configuration information may be received by an operating system service of a device. Additionally, in some examples, information associated with input detected by the device may be received by the operating system service. Further, in some examples, an operation of the device may be performed when the information associated with the input identifies performance of the performable gesture.

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  • Hybrid system and method for updating remote cache memory with user defined cache update policies

    US 7,020,750

  • Remote support of computing devices

    US US 13/966,007

    A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be…

    A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be supplemented with live audio and video communications between the user and the remote customer support agent, and the multiple modes of communication may be prioritized to maintain quality in the preferred communication mode.

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  • Service management system for configuration information

    US 7,032,014

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