IP Integration

We are thrilled to announce IPI has been recognised with an inclusion in the E2E Tech 100 for a second consecutive year, climbing to #31. 🎉 The growth of tech entrepreneurship continues to positively impact the world, and we are incredibly honoured to receive acknowledgment in this year's #E2ETech100, in association with The Independent. Thank you to both Shalini Khemka CBE and E2E for this prestigious nomination. Read the press release to hear from Sat Sanghera, CEO, on how this reflects IPI's unwavering commitment to innovation as a growing organisation in the industry: https://lnkd.in/eAFm_uwR #E2E100

Across #Insurance and over the last 20+ years, we have worked with some of the sector's leading brands to deliver tailored solutions to satisfy current needs but with the flexibility to adapt to meet future requirements - including Ageas, Saga, Complete Cover Group and The Green Insurer. In this video, we show you how IPI can help elevate insurance customer service to new heights through #personalisation, #selfservice, #cloudsolutions, #scalability, #intelligentrouting, #realtimeanalytics, #security, and #compliance. ▶️Watch now: https://lnkd.in/e_5X5f2t 🔔Subscribe to stay at the forefront of transformative solutions and exceptional customer contact!

Our Director of CX Solutions, Stephen Murray, features in the latest issue of Finance Derivative magazine talking about how #Finance organisations can do more with #AI and #automation to unlock the full value of #CustomerExperience in finance! 🤖💰 Check out Steve's article on pages 32-33 here: https://lnkd.in/eHYbapN7

#Insurance claims and costs are rising, customer satisfaction is falling and call handler attrition rates are far above the cross-sector average 📈. The good news is that technology can play an important role in re-energising the #ContactCentre – and with it, both the customer and employee experience ⭐. In a new article with Insurance-Edge.Net, our Insurance Sector Specialist, Isaac Richardson, takes a look at how the modern Contact Centre can help insurers deliver better customer experiences: https://lnkd.in/eukUJvXm 🔎 #DigitalTransformation #FinancialServices

We are incredibly honoured to share that we have been named the 'Innovation Partner of the Year 2024' by Genesys 🏆⚙️ This prestigious award is a testament to our dedication to driving innovation and delivering exceptional experiences in partnership with Genesys. 🗨️ Our Sales and Marketing Director, Dave Glasgow, aptly summed up this achievement: "We are immensely proud to be recognised as the Innovation Partner of the Year by Genesys. This award reflects our alignment with Genesys' mantra on Experience Orchestration and innovation, as well as IPI's ethos around pushing the boundaries of what's possible in our industry. Our solutions are not only the best fit but also the perfect match for the innovative spirit that Genesys champions." 🗨️ EJ Cay, VP UKI at Genesys, adds: "It was a great pleasure to recognise the achievement of IPI last week with the Genesys UKI Award 'Innovation Partner of the Year 2024'. IPI’s skills truly compliment the Genesys drive to Experience Orchestration, and our continued innovation of the contact centre and customer experience space. This award recognises your dedication, exceptional performance, and the outstanding partnership we've built together. Your commitment to driving growth through innovation has significantly contributed to our shared success, and we look forward to many more years of collaboration and achievement…” Thank you to our incredible team and, of course, Genesys, for this recognition. We look forward to continuing our journey of innovation and excellence together. #GenesysGoldPartner #GenesysAward #Innovation #AlwaysEvolving

We are proud to announce that IPI has been awarded a three-star 'World Class' rating by Best Companies, the de facto standard for assessing employee engagement in the UK! ⭐⭐⭐ The accreditation, which is based on employee feedback, is the highest possible rating and recognises the company’s commitment to – and investment in – its people and culture. 🗨️ Lisa Fradin, Chief People Officer at IPI, says this is "a huge achievement and a tremendous endorsement of the working environment we’ve built, where everyone has a voice and a chance to grow". IPI is focused on building a #companyculture that enables everyone to be at their best, where people are encouraged to aim high, be their authentic selves, and succeed as part of a team. 👉 Read more about IPI's culture, learning, and development, and how it has re-invented its performance management process in the press release: https://lnkd.in/ds_AWJgz #BestCompanies #WorldClassToWorkFor #EmployeeExperience

🔒 Data security matters more than ever to your customers and your brand’s reputation. Enhance your #ContactCentre security with Pauseable by IPI! ☑️ Effortlessly comply with #PCI DSS guidelines by automatically pausing and resuming call recordings during credit card transactions. Trusted by leading brands across industries, Pauseable seamlessly integrates into systems like Avaya, Genesys, NICE CXone, and Verint, ensuring peace of mind for both agents and customers. 🔎Learn more by watching below: https://lnkd.in/eG4YsRmQ #DataSecurity #CallRecording #SecurePayment

Buckle up for some Friday entertainment! 😂 Moving your #ContactCentre from outdated #legacy systems to the #cloud is like hitting the high notes in #carpoolkaraoke 🎶 – a total game-changer for customer experience. Our latest Contact Centre Spoof features Legacy Dave (Dave Glasgow), Super Agent Jack (Jack Wright), and Salesman Sam (Sam Grant) as they take you on a transformation road trip. Watch as they sing along and explore the endless benefits of cruising from legacy systems to cloud technology. Don't miss the ride: https://lnkd.in/eA2wVKKh 🚗🎤 🔔 Don't forget to subscribe to our YouTube channel for more: https://lnkd.in/djGSCEir

THEY DID IT! 👏 Congratulations to all of our exceptional people who took part in and completed the Jurassic Coast walk to raise awareness and crucial funds for UK Youth! Also, very important shout-out goes to Mark Rossell for being the team's support aid! The team covered an impressive distance of 78km across two days, from Corfe Castle to Weymouth to Bridport along the breath-taking Dorset coast, and have smashed our fundraising target! 🙌 Although, it wouldn't be an IPI walking challenge without a couple of wrong turns, a few extra kilometres added on, and plenty of blisters! 👉 If you're as impressed as we are, there's still time to show your support by donating here: https://lnkd.in/eyKZ2Hrq #CharityFundraiser #UKYouth #JurassicCoast

100 seconds with The Independent and Sat Sanghera 📽️ Following the exceptional news that IPI has been recognised in the #E2ETech100 for a second consecutive year, climbing positions to #31, Sat Sanghera (CEO) talks to The Independent about what it means to be included and what's next for IPI! 👉Watch here: https://lnkd.in/euaE3rrz